Question 1

Differentiate between an open and a closed system.

Accepted Answer

An open system is a system that takes in resources from its external environment and converts or transforms them into goods and services that are sent back to that environment, where they are bought by customers.The system is said to be open because the organization draws from and interacts with the external environment in order to survive; in other words, the organization is open to its environment.A closed system, in contrast, is a self-contained system that is not affected by changes in its external environment.

Question 2

The Marketing Manager at RST Global Inc.developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan.Which of the principles of Henri Fayol does this go against?

Accepted Answer

A) order 
B) line of authority 
C) unity of command 
D) unity of direction 
E) equity 
A) order 
B) line of authority 
C) unity of command 
D) unity of direction 
E) equity D

Question 3

Chris has a job as a sales representative for a pharmaceutical company.The company offers both quarterly and annual bonuses based on performance.The company also has a profit-sharing plan for its employees.This organization follows Fayol's principle of

Accepted Answer

A) equity. 
B) subordination of individual interests to the common interest. 
C) initiative. 
D) esprit de corps. 
E) remuneration of personnel. 
A) equity. 
B) subordination of individual interests to the common interest. 
C) initiative. 
D) esprit de corps. 
E) remuneration of personnel. E

Question 4

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

Accepted Answer

A) Managers should avoid involving workers in analyzing their jobs to identify better ways to perform tasks, as this could lead to employees underperforming. 
B) If workers have the relevant knowledge, then workers, rather than managers, should be in control of the work process itself. 
C) The formal line of authority and vertical chain of command are the most essential steps to effective management. 
D) Members of different departments should avoid working together in cross-departmental teams to accomplish projects in order to minimize duplication of effort. 
E) Managers' formal authority deriving from their position in the hierarchy should decide who will lead at any particular moment. 
A) Managers should avoid involving workers in analyzing their jobs to identify better ways to perform tasks, as this could lead to employees underperforming. 
B) If workers have the relevant knowledge, then workers, rather than managers, should be in control of the work process itself. 
C) The formal line of authority and vertical chain of command are the most essential steps to effective management. 
D) Members of different departments should avoid working together in cross-departmental teams to accomplish projects in order to minimize duplication of effort. 
E) Managers' formal authority deriving from their position in the hierarchy should decide who will lead at any particular moment.

Question 5

According to Taylor, the production process becomes more efficient with

Accepted Answer

A) an increase in the effort that each worker puts in to produce a unit of output. 
B) an increase in the amount of time required to produce a unit of output. 
C) an increase in division of labor through specialization. 
D) the use of informal rule-of thumb knowledge. 
E) the use of intuitive knowledge. 
A) an increase in the effort that each worker puts in to produce a unit of output. 
B) an increase in the amount of time required to produce a unit of output. 
C) an increase in division of labor through specialization. 
D) the use of informal rule-of thumb knowledge. 
E) the use of intuitive knowledge.

Question 6

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

Accepted Answer

A) Hawthorne studies 
B) Organizational behavior 
C) Management science 
D) Scientific management 
E) Administrative management 
A) Hawthorne studies 
B) Organizational behavior 
C) Management science 
D) Scientific management 
E) Administrative management

Question 7

Peter is a manager for a small business.He wanted his five subordinates to have positive working relationships and he wanted to create a welcoming office environment.To encourage socializing and to motivate his staff to meet organizational goals, Peter started inviting his subordinates to lunch once a week.Within a few weeks, Peter saw an increase in performance and improved collaboration among the staff members.This is an example of:

Accepted Answer

A) administrative management. 
B) scientific management. 
C) behavioral management. 
D) standard operating procedures (SOPs). 
E) organizational behavior. 
A) administrative management. 
B) scientific management. 
C) behavioral management. 
D) standard operating procedures (SOPs). 
E) organizational behavior.

Question 8

Which of the following is an example of a company's standard operating procedure?

Accepted Answer

A) a general recommendation that all employees leave their work machines in good order 
B) a compulsory practice of employees cleaning their work areas at the end of each day 
C) an informal code of conduct prescribing that employees help each other if time permits 
D) a suggestion by the technical department to save all work-related files on D drive 
E) a recommendation by the HR department that employees wear formal clothes during the week 
A) a general recommendation that all employees leave their work machines in good order 
B) a compulsory practice of employees cleaning their work areas at the end of each day 
C) an informal code of conduct prescribing that employees help each other if time permits 
D) a suggestion by the technical department to save all work-related files on D drive 
E) a recommendation by the HR department that employees wear formal clothes during the week

Question 9

Henry Fayol believed that in order to increase the efficiency of the management process, it is essential that

Accepted Answer

A) authority should be concentrated at the top of the chain of command. 
B) managers should discourage creativity in employees so that they stay focused on their jobs. 
C) there should be a greater number of levels in a managerial hierarchy. 
D) managers should not have the right to give orders to employees; they should only give polite instructions. 
E) all organizational members are entitled to be treated with justice and respect. 
A) authority should be concentrated at the top of the chain of command. 
B) managers should discourage creativity in employees so that they stay focused on their jobs. 
C) there should be a greater number of levels in a managerial hierarchy. 
D) managers should not have the right to give orders to employees; they should only give polite instructions. 
E) all organizational members are entitled to be treated with justice and respect.

Question 10

Midwest Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture._____ production is an example of the products they create.

Accepted Answer

A) Mass 
B) Flow 
C) Crafts 
D) Series 
E) Mechanized 
A) Mass 
B) Flow 
C) Crafts 
D) Series 
E) Mechanized

Question 11

According to Henri Fayol, equity refers to

Accepted Answer

A) the concentration of authority at the top of the managerial hierarchy. 
B) shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C) the justice, impartiality, and fairness to which all organizational members are entitled. 
D) the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E) development of skills for long-term employees. 
A) the concentration of authority at the top of the managerial hierarchy. 
B) shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C) the justice, impartiality, and fairness to which all organizational members are entitled. 
D) the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E) development of skills for long-term employees.

Question 12

Marcia works at a warehouse and her job involves maintaining an accurate inventory and accurate data for financial statements.Today she received a document from her manager with specific instructions to perform her job tasks.This is an example of:

Accepted Answer

A) norms. 
B) rules. 
C) discipline. 
D) standard operating procedures (SOPs). 
E) behavioral management. 
A) norms. 
B) rules. 
C) discipline. 
D) standard operating procedures (SOPs). 
E) behavioral management.

Question 13

The idea that employees who stay with the organization for many years develop skills on the job which can help the organization to become more efficient is consistent with Fayol's principle of

Accepted Answer

A) unity of command. 
B) unity of direction. 
C) order. 
D) discipline. 
E) stability of tenure. 
A) unity of command. 
B) unity of direction. 
C) order. 
D) discipline. 
E) stability of tenure.

Question 14

In a bureaucracy, a manager's formal authority derives from

Accepted Answer

A) his or her social standing and personal contacts. 
B) informal rule-of-thumb knowledge. 
C) intuitive knowledge. 
D) codifying the new methods of performing tasks into written rules. 
E) the position he or she holds in the organization. 
A) his or her social standing and personal contacts. 
B) informal rule-of-thumb knowledge. 
C) intuitive knowledge. 
D) codifying the new methods of performing tasks into written rules. 
E) the position he or she holds in the organization.

Question 15

Fayol believed that authority should be concentrated at the top of the chain of command of an organization.

Accepted Answer

A) True 
 B)False

Question 16

The primary message of _____ is that there is no one best way to organize.

Accepted Answer

A) Theory X 
B) administrative management theory 
C) contingency theory 
D) behavioral management theory 
E) management science theory 
A) Theory X 
B) administrative management theory 
C) contingency theory 
D) behavioral management theory 
E) management science theory

Question 17

Jim is frustrated with the production performance of his team, so he has decided to increase the level of job specialization.This change will reduce efficiency, but it will lead to better organizational performance.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements indicates that Megabytes Inc.has implemented an organic structure?

Accepted Answer

A) At Megabytes, employees are discouraged from taking up more responsibilities. 
B) At Megabytes, forming of cross-departmental or functional teams is discouraged. 
C) At Megabytes, employees are closely supervised and follow well-defined rules. 
D) At Megabytes, emphasis is placed on strict discipline and order. 
E) At Megabytes, authority is decentralized to middle and first-line managers. 
A) At Megabytes, employees are discouraged from taking up more responsibilities. 
B) At Megabytes, forming of cross-departmental or functional teams is discouraged. 
C) At Megabytes, employees are closely supervised and follow well-defined rules. 
D) At Megabytes, emphasis is placed on strict discipline and order. 
E) At Megabytes, authority is decentralized to middle and first-line managers.

Question 19

The use of scientific management practices led workers to hide the true potential efficiency of the work setting to protect their own well-being.

Accepted Answer

A) True 
 B)False

Question 20

Managers who accept the assumptions of Theory Y

Accepted Answer

A) create a work setting that encourages commitment. 
B) give little autonomy to workers. 
C) focus on developing rules and procedures. 
D) rely on rewards and punishments. 
E) view workers as lazy. 
A) create a work setting that encourages commitment. 
B) give little autonomy to workers. 
C) focus on developing rules and procedures. 
D) rely on rewards and punishments. 
E) view workers as lazy.

Differentiate between an open and a closed system.

The Marketing Manager at RST Global Inc.developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan.Which of the principles of Henri Fayol does this go against?

Chris has a job as a sales representative for a pharmaceutical company.The company offers both quarterly and annual bonuses based on performance.The company also has a profit-sharing plan for its employees.This organization follows Fayol's principle of

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

According to Taylor, the production process becomes more efficient with

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

Which of the following is an example of a company's standard operating procedure?

Henry Fayol believed that in order to increase the efficiency of the management process, it is essential that

Midwest Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture._____ production is an example of the products they create.

According to Henri Fayol, equity refers to

Marcia works at a warehouse and her job involves maintaining an accurate inventory and accurate data for financial statements.Today she received a document from her manager with specific instructions to perform her job tasks.This is an example of:

The idea that employees who stay with the organization for many years develop skills on the job which can help the organization to become more efficient is consistent with Fayol's principle of

In a bureaucracy, a manager's formal authority derives from

Fayol believed that authority should be concentrated at the top of the chain of command of an organization.

The primary message of _____ is that there is no one best way to organize.

Jim is frustrated with the production performance of his team, so he has decided to increase the level of job specialization.This change will reduce efficiency, but it will lead to better organizational performance.

Which of the following statements indicates that Megabytes Inc.has implemented an organic structure?

The use of scientific management practices led workers to hide the true potential efficiency of the work setting to protect their own well-being.

Managers who accept the assumptions of Theory Y

Managers and Managing

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 2: The Evolution of Management

Differentiate between an open and a closed system.

The Marketing Manager at RST Global Inc.developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan.Which of the principles of Henri Fayol does this go against?

Chris has a job as a sales representative for a pharmaceutical company.The company offers both quarterly and annual bonuses based on performance.The company also has a profit-sharing plan for its employees.This organization follows Fayol's principle of

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

According to Taylor, the production process becomes more efficient with

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

Which of the following is an example of a company's standard operating procedure?

Henry Fayol believed that in order to increase the efficiency of the management process, it is essential that

Midwest Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture._____ production is an example of the products they create.

According to Henri Fayol, equity refers to

Marcia works at a warehouse and her job involves maintaining an accurate inventory and accurate data for financial statements.Today she received a document from her manager with specific instructions to perform her job tasks.This is an example of:

The idea that employees who stay with the organization for many years develop skills on the job which can help the organization to become more efficient is consistent with Fayol's principle of

In a bureaucracy, a manager's formal authority derives from

Fayol believed that authority should be concentrated at the top of the chain of command of an organization.

The primary message of _____ is that there is no one best way to organize.

Jim is frustrated with the production performance of his team, so he has decided to increase the level of job specialization.This change will reduce efficiency, but it will lead to better organizational performance.

Which of the following statements indicates that Megabytes Inc.has implemented an organic structure?

The use of scientific management practices led workers to hide the true potential efficiency of the work setting to protect their own well-being.

Managers who accept the assumptions of Theory Y

Managers and Managing

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters