Question 1

Which of the following is true about managers using the political strategy of being in a central position?

Accepted Answer

A) The success of the organization as a whole is seen as riding on these managers. 
B) Other members of the organization have control over crucial decisions. 
C) They are mediocre performers and have a limited knowledge base. 
D) They lose their power and influence over other employees. 
E) They do not make significant contributions toward the organization. 
A) The success of the organization as a whole is seen as riding on these managers. 
B) Other members of the organization have control over crucial decisions. 
C) They are mediocre performers and have a limited knowledge base. 
D) They lose their power and influence over other employees. 
E) They do not make significant contributions toward the organization. A

Question 2

The marketing department needs the production department to manufacture the goods it attempts to sell, while the production department needs the marketing department to find customers for the goods it produces.Which of the following is a source of conflict between the marketing and the production departments?

Accepted Answer

A) scarce resources 
B) status inconsistency 
C) different evaluation system 
D) overlapping authority 
E) task interdependence 
A) scarce resources 
B) status inconsistency 
C) different evaluation system 
D) overlapping authority 
E) task interdependence E

Question 3

At the monthly meetings, the CEO consistently praises the marketing department, and has scare praise for the research and the accounting departments, resulting in a conflict brought on by

Accepted Answer

A) scarce resources. 
B) status inconsistencies. 
C) task interdependencies. 
D) overlapping authority. 
E) different time horizons. 
A) scarce resources. 
B) status inconsistencies. 
C) task interdependencies. 
D) overlapping authority. 
E) different time horizons. B

Question 4

Hannah and Jade work together in the Marketing Department.They are disputing over which graphic designer to contract for upcoming projects.This is an example of _____ conflict.

Accepted Answer

A) interorganizational 
B) top-down 
C) interdepartmental 
D) intragroup 
E) intergroup 
A) interorganizational 
B) top-down 
C) interdepartmental 
D) intragroup 
E) intergroup

Question 5

______ conflict that takes place between different departments of the same organization.

Accepted Answer

A) Intradepartmental 
B) Bottom-up 
C) Interorganizational 
D) Intragroup 
E) Intergroup 
A) Intradepartmental 
B) Bottom-up 
C) Interorganizational 
D) Intragroup 
E) Intergroup

Question 6

Changing the structure of an organization can resolve conflicts.

Accepted Answer

A) True 
 B)False

Question 7

A(n) _______ is an impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution.

Accepted Answer

A) task-oriented leader 
B) opinion leader 
C) mentor 
D) third-party negotiator 
E) transformational manager 
A) task-oriented leader 
B) opinion leader 
C) mentor 
D) third-party negotiator 
E) transformational manager

Question 8

Francisco and Scott head the production and marketing departments, respectively, at KYP Solutions Inc.Francisco wants to extend the rollout date of a new product by two months in order to cash in on an impending decrease in the prices of raw materials.Scott, on the other hand, fears losing out to competition and wants Francisco to start production immediately.In an attempt to resolve their conflict, Francisco and Scott decide to produce a smaller number of units initially and scale up production once the prices of raw materials have decreased.Francisco and Scott resolved the conflict through

Accepted Answer

A) accommodation. 
B) distributive negotiation. 
C) avoidance. 
D) competition. 
E) compromise. 
A) accommodation. 
B) distributive negotiation. 
C) avoidance. 
D) competition. 
E) compromise.

Question 9

Managers engage in _________ to increase their power and to use power effectively in order to achieve their goals.

Accepted Answer

A) organizational politics 
B) superordinate goals 
C) legitimate powers 
D) integrative bargains 
E) mind games 
A) organizational politics 
B) superordinate goals 
C) legitimate powers 
D) integrative bargains 
E) mind games

Question 10

To facilitate integrative bargaining and avoid distributive negotiation, managers should

Accepted Answer

A) change an organization's structure. 
B) allow personalized conflicts. 
C) change an organization's culture. 
D) focus on interests, not demands. 
E) use permanent transfers. 
A) change an organization's structure. 
B) allow personalized conflicts. 
C) change an organization's culture. 
D) focus on interests, not demands. 
E) use permanent transfers.

Question 11

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Accepted Answer

The various sources of conflict are diff

Question 12

Michelle, the manager of human resources at KLP Consulting, and Carlos, the vice president of operations of the same organization, are in disagreement about their company's diversity policy.This is an example of _____ conflict.

Accepted Answer

A) intragroup 
B) intradepartmental 
C) interpersonal 
D) interorganizational 
E) horizontal 
A) intragroup 
B) intradepartmental 
C) interpersonal 
D) interorganizational 
E) horizontal

Question 13

Which of the following is true about the political strategy that focuses on making everyone a winner?

Accepted Answer

A) It causes managers to rely on objective information that supports his/her objectives. 
B) It helps managers influence the alternatives that are considered. 
C) It generates knowledge resources such as marketing, information technology, or engineering expertise. 
D) It reduces the credibility of a manager's actions and ideas. 
E) It makes sure that everyone who supports a proposal benefits personally from providing that support. 
A) It causes managers to rely on objective information that supports his/her objectives. 
B) It helps managers influence the alternatives that are considered. 
C) It generates knowledge resources such as marketing, information technology, or engineering expertise. 
D) It reduces the credibility of a manager's actions and ideas. 
E) It makes sure that everyone who supports a proposal benefits personally from providing that support.

Question 14

______ is when differences are resolved by compromise or collaboration between the parties in disagreement.

Accepted Answer

A) Functional conflict resolution 
B) Top-down change 
C) Status inconsistency 
D) Retributive justice 
E) Distributive negotiation 
A) Functional conflict resolution 
B) Top-down change 
C) Status inconsistency 
D) Retributive justice 
E) Distributive negotiation

Question 15

Arbitrators cannot force the parties involved in a conflict to make concessions, nor can they force an agreement to resolve a conflict.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is true about the political strategy that emphasizes building alliances?

Accepted Answer

A) Partners to alliances often withdraw support because they know that managers might not support them in the future. 
B) Building alliances requires distributive negotiation. 
C) Building alliances can help create beneficial relationships inside an organization but not outside. 
D) Alliances can help managers achieve their goals and implement needed changes in organizations. 
E) Managers need not focus on ethical and legal issues when building alliances. 
A) Partners to alliances often withdraw support because they know that managers might not support them in the future. 
B) Building alliances requires distributive negotiation. 
C) Building alliances can help create beneficial relationships inside an organization but not outside. 
D) Alliances can help managers achieve their goals and implement needed changes in organizations. 
E) Managers need not focus on ethical and legal issues when building alliances.

Question 17

Which of the following is true about the political strategy that emphasizes relying on objective information?

Accepted Answer

A) It causes others to believe that what the manager is proposing is the appropriate or rational thing to do. 
B) It helps managers develop mutually beneficial relationships with people both inside and outside the organization. 
C) It generates knowledge resources such as marketing, information technology, or engineering expertise. 
D) It helps managers influence the alternatives that are considered, and each considered alternative is acceptable to them. 
E) It makes sure that everyone who supports the proposal benefits personally from providing that support. 
A) It causes others to believe that what the manager is proposing is the appropriate or rational thing to do. 
B) It helps managers develop mutually beneficial relationships with people both inside and outside the organization. 
C) It generates knowledge resources such as marketing, information technology, or engineering expertise. 
D) It helps managers influence the alternatives that are considered, and each considered alternative is acceptable to them. 
E) It makes sure that everyone who supports the proposal benefits personally from providing that support.

Question 18

Distributive negotiation occurs when the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following strategies should be used to resolve conflicts that arise out of communication problems when interacting with people, groups, and organizations in other countries?

Accepted Answer

A) providing temporary assignments 
B) practicing job rotation 
C) increasing diversity awareness and skills 
D) using permanent transfers 
E) dismissing employees 
A) providing temporary assignments 
B) practicing job rotation 
C) increasing diversity awareness and skills 
D) using permanent transfers 
E) dismissing employees

Question 20

The production manager at JPC Inc.faces difficulty in meeting the quarterly production target, as 10 of the production staff report in sick.Based on this scenario, which of the following sources of conflict is likely to cause conflict?

Accepted Answer

A) different time horizons 
B) overlapping authority 
C) task interdependency 
D) different reward system 
E) scarce resources 
A) different time horizons 
B) overlapping authority 
C) task interdependency 
D) different reward system 
E) scarce resources

Which of the following is true about managers using the political strategy of being in a central position?

At the monthly meetings, the CEO consistently praises the marketing department, and has scare praise for the research and the accounting departments, resulting in a conflict brought on by

Hannah and Jade work together in the Marketing Department.They are disputing over which graphic designer to contract for upcoming projects.This is an example of _____ conflict.

______ conflict that takes place between different departments of the same organization.

Changing the structure of an organization can resolve conflicts.

A(n) _______ is an impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution.

Managers engage in _________ to increase their power and to use power effectively in order to achieve their goals.

To facilitate integrative bargaining and avoid distributive negotiation, managers should

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Michelle, the manager of human resources at KLP Consulting, and Carlos, the vice president of operations of the same organization, are in disagreement about their company's diversity policy.This is an example of _____ conflict.

Which of the following is true about the political strategy that focuses on making everyone a winner?

______ is when differences are resolved by compromise or collaboration between the parties in disagreement.

Arbitrators cannot force the parties involved in a conflict to make concessions, nor can they force an agreement to resolve a conflict.

Which of the following is true about the political strategy that emphasizes building alliances?

Which of the following is true about the political strategy that emphasizes relying on objective information?

Distributive negotiation occurs when the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.

Which of the following strategies should be used to resolve conflicts that arise out of communication problems when interacting with people, groups, and organizations in other countries?

The production manager at JPC Inc.faces difficulty in meeting the quarterly production target, as 10 of the production staff report in sick.Based on this scenario, which of the following sources of conflict is likely to cause conflict?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

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Exam 17: Managing Conflict, Politics, and Negotiation

Which of the following is true about managers using the political strategy of being in a central position?

At the monthly meetings, the CEO consistently praises the marketing department, and has scare praise for the research and the accounting departments, resulting in a conflict brought on by

Hannah and Jade work together in the Marketing Department.They are disputing over which graphic designer to contract for upcoming projects.This is an example of _____ conflict.

______ conflict that takes place between different departments of the same organization.

Changing the structure of an organization can resolve conflicts.

A(n) _______ is an impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution.

Managers engage in _________ to increase their power and to use power effectively in order to achieve their goals.

To facilitate integrative bargaining and avoid distributive negotiation, managers should

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Michelle, the manager of human resources at KLP Consulting, and Carlos, the vice president of operations of the same organization, are in disagreement about their company's diversity policy.This is an example of _____ conflict.

Which of the following is true about the political strategy that focuses on making everyone a winner?

______ is when differences are resolved by compromise or collaboration between the parties in disagreement.

Arbitrators cannot force the parties involved in a conflict to make concessions, nor can they force an agreement to resolve a conflict.

Which of the following is true about the political strategy that emphasizes building alliances?

Which of the following is true about the political strategy that emphasizes relying on objective information?

Distributive negotiation occurs when the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.

Which of the following strategies should be used to resolve conflicts that arise out of communication problems when interacting with people, groups, and organizations in other countries?

The production manager at JPC Inc.faces difficulty in meeting the quarterly production target, as 10 of the production staff report in sick.Based on this scenario, which of the following sources of conflict is likely to cause conflict?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters