Question 1

______ conflict takes place across different companies.

Accepted Answer

A) Interorganizational 
B) Interpersonal 
C) Top-down 
D) Intragroup 
E) Intergroup 
A) Interorganizational 
B) Interpersonal 
C) Top-down 
D) Intragroup 
E) Intergroup

Question 2

Which of the following is an advantage of managers exercising power unobtrusively?

Accepted Answer

A) It keeps other members of an organization unaware that managers are using their power to influence them. 
B) It results in sharing of power between managers and employees. 
C) It helps employees understand that the decisions of managers will not benefit them. 
D) It helps parties in conflict to stay focused on the problem and avoid the temptation to discredit one another. 
E) It helps parties in conflict to view conflict cooperatively, as a win-win situation in which both parties can gain. 
A) It keeps other members of an organization unaware that managers are using their power to influence them. 
B) It results in sharing of power between managers and employees. 
C) It helps employees understand that the decisions of managers will not benefit them. 
D) It helps parties in conflict to stay focused on the problem and avoid the temptation to discredit one another. 
E) It helps parties in conflict to view conflict cooperatively, as a win-win situation in which both parties can gain.

Question 3

Eliza is in a central position at BK Consulting.Other organizational members depend on Eliza for her knowledge, expertise, advice, and support.Which of the following can Eliza use as a resource for knowledge?

Accepted Answer

A) computers 
B) technical resources 
C) skilled workers 
D) marketing 
E) information technology 
A) computers 
B) technical resources 
C) skilled workers 
D) marketing 
E) information technology

Question 4

List and briefly describe the various political strategies that managers can use to exercise their power.Discuss each strategy briefly.

Accepted Answer

Politically skilled managers not only un

Question 5

______ occurs when the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off.

Accepted Answer

A) Compromise 
B) Avoidance 
C) Competition 
D) Collaboration 
E) Accommodation 
A) Compromise 
B) Avoidance 
C) Competition 
D) Collaboration 
E) Accommodation

Question 6

_____ is when some individuals in an organization are more highly regarded than other groups in the organization.

Accepted Answer

A) Incompatible evaluation 
B) Task interdependence 
C) Status inconsistency 
D) Intergroup conflict 
E) Overlapping authority 
A) Incompatible evaluation 
B) Task interdependence 
C) Status inconsistency 
D) Intergroup conflict 
E) Overlapping authority

Question 7

Which of the following is true about the integrative bargaining strategy that emphasizes creating new options for joint gains?

Accepted Answer

A) It helps parties in conflict to perceive that they have a "fixed pie" of resources that they need to divide. 
B) It leads the parties in conflict to focus on getting the majority share of the available resources. 
C) It helps parties to come up with new alternatives that will expand the resource pie. 
D) It helps parties in conflict to meet their demands instead of their interests. 
E) It helps parties in conflict to adopt the principle of distributive negotiation. 
A) It helps parties in conflict to perceive that they have a "fixed pie" of resources that they need to divide. 
B) It leads the parties in conflict to focus on getting the majority share of the available resources. 
C) It helps parties to come up with new alternatives that will expand the resource pie. 
D) It helps parties in conflict to meet their demands instead of their interests. 
E) It helps parties in conflict to adopt the principle of distributive negotiation.

Question 8

Due to ______ , two or more managers conflict over the responsibility for the same activities or tasks.

Accepted Answer

A) task interdependence 
B) different reward systems 
C) scarce resources 
D) overlapping authority 
E) status inconsistency 
A) task interdependence 
B) different reward systems 
C) scarce resources 
D) overlapping authority 
E) status inconsistency

Question 9

______ are third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by.

Accepted Answer

A) Opinion leaders 
B) Arbitrators 
C) Mediators 
D) Hagglers 
E) Compromisers 
A) Opinion leaders 
B) Arbitrators 
C) Mediators 
D) Hagglers 
E) Compromisers

Question 10

What are the possible outcomes if an organization uses avoidance to handle a conflict?

Accepted Answer

When conflicts are handled by avoidance,

Question 11

Conflict in organizations usually arises from a single source.

Accepted Answer

A) True 
 B)False

Question 12

It appears that the norms and values in Tristan's organization are causing abnormally high levels of conflict that are difficult to resolve.What can Tristan do solve this issue?

Accepted Answer

A) increase diversity awareness and skills of organization members 
B) dismiss employees from the organization 
C) increase awareness of the sources of conflict 
D) provide temporary assignments 
E) change the organization's structure or culture 
A) increase diversity awareness and skills of organization members 
B) dismiss employees from the organization 
C) increase awareness of the sources of conflict 
D) provide temporary assignments 
E) change the organization's structure or culture

Question 13

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce conflict within organizations.Provide a specific business example of how each of these strategies could be used by a manager.

Accepted Answer

The two conflict management strategies f

Question 14

Which of the following is a functional way of resolving conflicts?

Accepted Answer

A) competition 
B) avoidance 
C) accommodation 
D) compromise 
E) confrontation 
A) competition 
B) avoidance 
C) accommodation 
D) compromise 
E) confrontation

Question 15

Both parties keep in mind the big picture and the fact that they are working together for a larger purpose.Therefore, despite their disagreements, both parties will agree to _____ goals.

Accepted Answer

A) integrative 
B) benchmark 
C) superordinate 
D) distributive 
E) developmental 
A) integrative 
B) benchmark 
C) superordinate 
D) distributive 
E) developmental

Question 16

What are the five strategies that managers can use to facilitate integrative bargaining and avoid distributive negotiation?

Accepted Answer

Managers in all kinds of organizations c

Question 17

When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.

Accepted Answer

A) opinion leader 
B) arbitrator 
C) mediator 
D) haggler 
E) compromiser 
A) opinion leader 
B) arbitrator 
C) mediator 
D) haggler 
E) compromiser

Question 18

Jim, the dean of student services, and Paula, the dean of academic affairs, disagree about how to handle the misconduct of a student.Their disagreement with each other signifies _____ conflict.

Accepted Answer

A) interpersonal 
B) bottom-up 
C) interorganizational 
D) horizontal 
E) top-down 
A) interpersonal 
B) bottom-up 
C) interorganizational 
D) horizontal 
E) top-down

Question 19

Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

Accepted Answer

A) win-win 
B) win-lose 
C) confrontational 
D) lose-lose 
E) avoidance 
A) win-win 
B) win-lose 
C) confrontational 
D) lose-lose 
E) avoidance

Question 20

_______ are the tactics that managers use to increase their power and to use their power to gain the support of others within an organization.

Accepted Answer

A) Negotiations 
B) Political strategies 
C) Status inconsistencies 
D) Integrative bargains 
E) Legitimate powers 
A) Negotiations 
B) Political strategies 
C) Status inconsistencies 
D) Integrative bargains 
E) Legitimate powers

______ conflict takes place across different companies.

Which of the following is an advantage of managers exercising power unobtrusively?

Eliza is in a central position at BK Consulting.Other organizational members depend on Eliza for her knowledge, expertise, advice, and support.Which of the following can Eliza use as a resource for knowledge?

List and briefly describe the various political strategies that managers can use to exercise their power.Discuss each strategy briefly.

______ occurs when the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off.

_____ is when some individuals in an organization are more highly regarded than other groups in the organization.

Which of the following is true about the integrative bargaining strategy that emphasizes creating new options for joint gains?

Due to ______ , two or more managers conflict over the responsibility for the same activities or tasks.

______ are third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by.

What are the possible outcomes if an organization uses avoidance to handle a conflict?

Conflict in organizations usually arises from a single source.

It appears that the norms and values in Tristan's organization are causing abnormally high levels of conflict that are difficult to resolve.What can Tristan do solve this issue?

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce conflict within organizations.Provide a specific business example of how each of these strategies could be used by a manager.

Which of the following is a functional way of resolving conflicts?

Both parties keep in mind the big picture and the fact that they are working together for a larger purpose.Therefore, despite their disagreements, both parties will agree to _____ goals.

What are the five strategies that managers can use to facilitate integrative bargaining and avoid distributive negotiation?

When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.

Jim, the dean of student services, and Paula, the dean of academic affairs, disagree about how to handle the misconduct of a student.Their disagreement with each other signifies _____ conflict.

Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

_______ are the tactics that managers use to increase their power and to use their power to gain the support of others within an organization.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters

Exam 17: Managing Conflict, Politics, and Negotiation

______ conflict takes place across different companies.

Which of the following is an advantage of managers exercising power unobtrusively?

Eliza is in a central position at BK Consulting.Other organizational members depend on Eliza for her knowledge, expertise, advice, and support.Which of the following can Eliza use as a resource for knowledge?

List and briefly describe the various political strategies that managers can use to exercise their power.Discuss each strategy briefly.

______ occurs when the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off.

_____ is when some individuals in an organization are more highly regarded than other groups in the organization.

Which of the following is true about the integrative bargaining strategy that emphasizes creating new options for joint gains?

Due to ______ , two or more managers conflict over the responsibility for the same activities or tasks.

______ are third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by.

What are the possible outcomes if an organization uses avoidance to handle a conflict?

Conflict in organizations usually arises from a single source.

It appears that the norms and values in Tristan's organization are causing abnormally high levels of conflict that are difficult to resolve.What can Tristan do solve this issue?

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce conflict within organizations.Provide a specific business example of how each of these strategies could be used by a manager.

Which of the following is a functional way of resolving conflicts?

Both parties keep in mind the big picture and the fact that they are working together for a larger purpose.Therefore, despite their disagreements, both parties will agree to _____ goals.

What are the five strategies that managers can use to facilitate integrative bargaining and avoid distributive negotiation?

When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.

Jim, the dean of student services, and Paula, the dean of academic affairs, disagree about how to handle the misconduct of a student.Their disagreement with each other signifies _____ conflict.

Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

_______ are the tactics that managers use to increase their power and to use their power to gain the support of others within an organization.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters