Question 1

Which of the following controls leads to standardized behavior and standardized work outputs?

Accepted Answer

A) output control 
B) bureaucratic control 
C) feedback control 
D) feedforward control 
E) clan control 
A) output control 
B) bureaucratic control 
C) feedback control 
D) feedforward control 
E) clan control B

Question 2

Which of the following is true about the control process?

Accepted Answer

A) Managers can easily take corrective action when reasons for poor performance are identified. 
B) Outputs and behavior can be measured easily always. 
C) It is easy to measure the outputs and behavior of complex, nonroutine activities. 
D) Managers should never revise performance standards to a lower level. 
E) Managers develop performance standards to measure behavior first and then outputs. 
A) Managers can easily take corrective action when reasons for poor performance are identified. 
B) Outputs and behavior can be measured easily always. 
C) It is easy to measure the outputs and behavior of complex, nonroutine activities. 
D) Managers should never revise performance standards to a lower level. 
E) Managers develop performance standards to measure behavior first and then outputs. A

Question 3

Current ratio (current assets divided by current liabilities) is a type of _____ financial measure.

Accepted Answer

A) profit ratio 
B) operating ratio 
C) liquidity ratio 
D) leverage ratio 
E) activity ratio 
A) profit ratio 
B) operating ratio 
C) liquidity ratio 
D) leverage ratio 
E) activity ratio C

Question 4

The managers at Mt.Slide Ski Resort are comparing the number of annual passes they sold last year with the number of annual passes sold by other high-performing ski resorts.This is called

Accepted Answer

A) controlling. 
B) activity ratios. 
C) liquidity ratios. 
D) benchmarking. 
E) measuring financial performance. 
A) controlling. 
B) activity ratios. 
C) liquidity ratios. 
D) benchmarking. 
E) measuring financial performance.

Question 5

Which of the following is true about bureaucratic control and standardization?

Accepted Answer

A) Reducing standardization can reduce the level of learning in an organization. 
B) Bureaucratic control is not useful for routine, well-understood organizational activities. 
C) Too many rules can stop employees from thinking for themselves. 
D) Bureaucratic control leads to production of goods and services of inconsistent quality. 
E) Rules and SOPs increase misunderstandings over responsibility and the use of power. 
A) Reducing standardization can reduce the level of learning in an organization. 
B) Bureaucratic control is not useful for routine, well-understood organizational activities. 
C) Too many rules can stop employees from thinking for themselves. 
D) Bureaucratic control leads to production of goods and services of inconsistent quality. 
E) Rules and SOPs increase misunderstandings over responsibility and the use of power.

Question 6

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Accepted Answer

A) input 
B) concurrent 
C) output 
D) feedforward 
E) feedback 
A) input 
B) concurrent 
C) output 
D) feedforward 
E) feedback

Question 7

Clan control relies on values and norms to keep organization members goal-directed.

Accepted Answer

A) True 
 B)False

Question 8

What would result if there are too many rules and too much standardization in an organization?

Accepted Answer

If the amount of red tape becomes too gr

Question 9

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Accepted Answer

A) Rules and SOPs 
B) Output controls 
C) Feedback controls 
D) Evolutionary changes 
E) Force-fields 
A) Rules and SOPs 
B) Output controls 
C) Feedback controls 
D) Evolutionary changes 
E) Force-fields

Question 10

Explain how organizational control helps managers build competitive advantage.

Accepted Answer

Organizational control helps managers ob

Question 11

How does company e-mail affect employee effectiveness and efficiency?

Accepted Answer

Company email can lead to challenges, fr

Question 12

Explain how each of the four most common financial measures enable managers to evaluate organizational performance.

Accepted Answer

Profit ratios measure how efficiently ma

Question 13

When is an organization in a state of inertia?

Accepted Answer

A) when it increases the forces for change 
B) when it reduces resistance to change 
C) when the forces are evenly balanced 
D) when the two opposing forces increase together 
E) when the two opposing forces decrease together 
A) when it increases the forces for change 
B) when it reduces resistance to change 
C) when the forces are evenly balanced 
D) when the two opposing forces increase together 
E) when the two opposing forces decrease together

Question 14

Which of the following is true about revolutionary change?

Accepted Answer

A) It is gradual. 
B) It is incremental. 
C) It is narrowly focused. 
D) It is a constant attempt to improve. 
E) It is dramatic. 
A) It is gradual. 
B) It is incremental. 
C) It is narrowly focused. 
D) It is a constant attempt to improve. 
E) It is dramatic.

Question 15

Distinguish between evolutionary change and revolutionary change and when managers implement each type of change.

Accepted Answer

Evolutionary change is gradual, incremen

Question 16

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

Accepted Answer

A) True 
 B)False

Question 17

At the input stage, managers use feedback control to anticipate problems before they arise.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is true about clan control?

Accepted Answer

A) Clan control and organizational culture are independent of each other. 
B) The use of clan control has decreased in organizations over the past few years. 
C) It standardizes behavior and leads people to behave in predictable ways. 
D) It serves a dual function of keeping organization members goal-directed while open to new opportunities. 
E) It cannot be used for many of the most significant organizational activities. 
A) Clan control and organizational culture are independent of each other. 
B) The use of clan control has decreased in organizations over the past few years. 
C) It standardizes behavior and leads people to behave in predictable ways. 
D) It serves a dual function of keeping organization members goal-directed while open to new opportunities. 
E) It cannot be used for many of the most significant organizational activities.

Question 19

The _____ shows whether an organization can pay claims of short-term creditors without selling inventory.

Accepted Answer

A) quick ratio 
B) current ratio 
C) days sales outstanding ratio 
D) inventory turnover ratio 
E) profit ratio 
A) quick ratio 
B) current ratio 
C) days sales outstanding ratio 
D) inventory turnover ratio 
E) profit ratio

Question 20

The final step in the control process is to

Accepted Answer

A) initiate corrective action. 
B) measure actual performance. 
C) establish the standards of performance. 
D) compare actual performance to the standards. 
E) establish targets. 
A) initiate corrective action. 
B) measure actual performance. 
C) establish the standards of performance. 
D) compare actual performance to the standards. 
E) establish targets.

Which of the following controls leads to standardized behavior and standardized work outputs?

Which of the following is true about the control process?

Current ratio (current assets divided by current liabilities) is a type of _____ financial measure.

The managers at Mt.Slide Ski Resort are comparing the number of annual passes they sold last year with the number of annual passes sold by other high-performing ski resorts.This is called

Which of the following is true about bureaucratic control and standardization?

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Clan control relies on values and norms to keep organization members goal-directed.

What would result if there are too many rules and too much standardization in an organization?

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Explain how organizational control helps managers build competitive advantage.

How does company e-mail affect employee effectiveness and efficiency?

Explain how each of the four most common financial measures enable managers to evaluate organizational performance.

When is an organization in a state of inertia?

Which of the following is true about revolutionary change?

Distinguish between evolutionary change and revolutionary change and when managers implement each type of change.

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

At the input stage, managers use feedback control to anticipate problems before they arise.

Which of the following is true about clan control?

The _____ shows whether an organization can pay claims of short-term creditors without selling inventory.

The final step in the control process is to

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 11: Organizational Control and Change

Which of the following controls leads to standardized behavior and standardized work outputs?

Which of the following is true about the control process?

Current ratio (current assets divided by current liabilities) is a type of _____ financial measure.

The managers at Mt.Slide Ski Resort are comparing the number of annual passes they sold last year with the number of annual passes sold by other high-performing ski resorts.This is called

Which of the following is true about bureaucratic control and standardization?

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Clan control relies on values and norms to keep organization members goal-directed.

What would result if there are too many rules and too much standardization in an organization?

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Explain how organizational control helps managers build competitive advantage.

How does company e-mail affect employee effectiveness and efficiency?

Explain how each of the four most common financial measures enable managers to evaluate organizational performance.

When is an organization in a state of inertia?

Which of the following is true about revolutionary change?

Distinguish between evolutionary change and revolutionary change and when managers implement each type of change.

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

At the input stage, managers use feedback control to anticipate problems before they arise.

Which of the following is true about clan control?

The _____ shows whether an organization can pay claims of short-term creditors without selling inventory.

The final step in the control process is to

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters