Question 1

Define verbal and nonverbal communication.How does nonverbal communication reinforce verbal communication?

Accepted Answer

The encoding of messages into words, written or spoken, is verbal communication.Nonverbal communication shares information by means of facial expressions (smiling, raising an eyebrow, frowning, dropping one's jaw), body language (posture, gestures, nods, and shrugs), and even style of dress (casual, formal, conservative, trendy).Nonverbal communication can be used to back up or reinforce verbal communication.Just as a warm and genuine smile can back up words of appreciation for a job well done, a concerned facial expression can back up words of sympathy for a personal problem.In such cases, the congruence between the verbal and the nonverbal communication helps to ensure that a common understanding is reached.

Question 2

People have greater control over nonverbal communication than verbal communication.

Accepted Answer

A) True 
 B)False  True

Question 3

How is good communication related to an organization's competitive advantage?

Accepted Answer

An organization can gain a competitive advantage when managers strive to increase efficiency, quality, responsiveness to customers, and innovation.Good communication is essential for attaining each of these four goals and thus is a necessity for gaining a competitive advantage.
Managers can increase efficiency by updating the production process to take advantage of new and more efficient technologies and by training workers to operate the new technologies and to expand their skills.Good communication is necessary for managers to learn about new technologies, implement them in their organizations, and train workers in how to use them.Similarly, improving quality hinges on effective communication.Managers need to communicate to all members of an organization the meaning and importance of high quality and the routes to attaining it.Good communication can also help increase responsiveness to customers.When the organization members who are closest to customers, such as department store salespeople and bank tellers, are empowered to communicate customers' needs and desires to managers, managers can better respond to these needs.Innovation, which often takes place in cross-functional teams, also requires effective communication.

Question 4

_____ is unofficial information that is of interest to the receivers within an organization but does not have an identifiable source.

Accepted Answer

A) Jargon 
B) Rumor 
C) Noise 
D) Information enrichment 
E) Bias 
A) Jargon 
B) Rumor 
C) Noise 
D) Information enrichment 
E) Bias

Question 5

Mario works for a company in Wisconsin and he will be meeting with managers from Japan next month to discuss a new business plan.Why is it beneficial for Mario to learn about cross-cultural differences in linguistic styles before he communicates with the managers from abroad?

Accepted Answer

Cross-cultural differences in linguistic

Question 6

The ways in which men communicate emphasize

Accepted Answer

A) similarities. 
B) status differences. 
C) comradeship. 
D) team spirit. 
E) companionship. 
A) similarities. 
B) status differences. 
C) comradeship. 
D) team spirit. 
E) companionship.

Question 7

In a circle network, every team member communicates with every other team member.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true about nonverbal communication?

Accepted Answer

A) It includes encoding messages into written words. 
B) Messages that cannot be sent through verbal channels can't be communicated nonverbally either. 
C) It can be controlled more easily than verbal communication. 
D) It reinforces verbal communication. 
E) It cannot be used in congruence with verbal communication. 
A) It includes encoding messages into written words. 
B) Messages that cannot be sent through verbal channels can't be communicated nonverbally either. 
C) It can be controlled more easily than verbal communication. 
D) It reinforces verbal communication. 
E) It cannot be used in congruence with verbal communication.

Question 9

Which of the following is true about a wheel network?

Accepted Answer

A) In a wheel network, members communicate with one another in a predetermined sequence. 
B) In a wheel network, all the members of a group need to communicate with one another to perform at a high level. 
C) In a wheel network, a group accomplishes its goals by directing communication to and from a central member. 
D) In a wheel network operating in command groups, the efficiency of communication is low. 
E) In a wheel network operating in command groups, performance is compromised. 
A) In a wheel network, members communicate with one another in a predetermined sequence. 
B) In a wheel network, all the members of a group need to communicate with one another to perform at a high level. 
C) In a wheel network, a group accomplishes its goals by directing communication to and from a central member. 
D) In a wheel network operating in command groups, the efficiency of communication is low. 
E) In a wheel network operating in command groups, performance is compromised.

Question 10

The feedback phase of a communication process is initiated by a receiver who then becomes the sender.

Accepted Answer

A) True 
 B)False

Question 11

William works with a group of pest control experts at Super PC.His supervisor manages the appointments with clients, and then assigns the scheduled appointments to the members in the group.All communication is directed to and from the supervisor.William works in a(n) _____ network.

Accepted Answer

A) circle 
B) all-channel 
C) chain 
D) wheel 
E) cubic 
A) circle 
B) all-channel 
C) chain 
D) wheel 
E) cubic

Question 12

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Accepted Answer

A) Communication 
B) Perception 
C) Collaboration 
D) Transmission 
E) Feedback 
A) Communication 
B) Perception 
C) Collaboration 
D) Transmission 
E) Feedback

Question 13

Which of the following is true about communication?

Accepted Answer

A) It takes place even if a common understanding is not reached. 
B) It does not involve individuals and groups; hence is not a human endeavor. 
C) It is a necessity for gaining a competitive advantage. 
D) It affects the responsiveness to customers negatively. 
E) It plays little or no role in improving the quality or efficiency. 
A) It takes place even if a common understanding is not reached. 
B) It does not involve individuals and groups; hence is not a human endeavor. 
C) It is a necessity for gaining a competitive advantage. 
D) It affects the responsiveness to customers negatively. 
E) It plays little or no role in improving the quality or efficiency.

Question 14

In the communication process, encoding is the process of

Accepted Answer

A) removing anything that hampers any stage of the communication process. 
B) translating a message into symbols. 
C) translating a coded message back to its original form. 
D) selecting an appropriate communication medium for the information that is to be communicated. 
E) deciding what message to send to the original sender. 
A) removing anything that hampers any stage of the communication process. 
B) translating a message into symbols. 
C) translating a coded message back to its original form. 
D) selecting an appropriate communication medium for the information that is to be communicated. 
E) deciding what message to send to the original sender.

Question 15

A disadvantage of intranets is that they can only be used by people who have expertise in computer software.

Accepted Answer

A) True 
 B)False

Question 16

How can managers be effective as senders of messages?

Accepted Answer

As senders of messages, managers should

Question 17

In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets?

Accepted Answer

A) wheel network 
B) chain network 
C) all-channel network 
D) circle network 
E) vertical network 
A) wheel network 
B) chain network 
C) all-channel network 
D) circle network 
E) vertical network

Question 18

The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?

Accepted Answer

A) chain network 
B) wheel network 
C) circle network 
D) groupware network 
E) all-channel network 
A) chain network 
B) wheel network 
C) circle network 
D) groupware network 
E) all-channel network

Question 19

Which of the following is true about communication among managers?

Accepted Answer

A) Perceptual biases make communication with their subordinates more effective. 
B) Managers have greater control over nonverbal communication than verbal communication. 
C) Communication with other managers can still take place, even in the absence of a common understanding. 
D) Managers spend most of their time communicating. 
E) Effective managers use only one communication medium. 
A) Perceptual biases make communication with their subordinates more effective. 
B) Managers have greater control over nonverbal communication than verbal communication. 
C) Communication with other managers can still take place, even in the absence of a common understanding. 
D) Managers spend most of their time communicating. 
E) Effective managers use only one communication medium.

Question 20

Which of the following is true about face-to-face communication?

Accepted Answer

A) It is low in information richness. 
B) It enables managers to receive instant feedback. 
C) It increases ambiguity. 
D) It allows managers to cycle through the communication process only once to reach a common understanding. 
E) It cannot be used to communicate complex information. 
A) It is low in information richness. 
B) It enables managers to receive instant feedback. 
C) It increases ambiguity. 
D) It allows managers to cycle through the communication process only once to reach a common understanding. 
E) It cannot be used to communicate complex information.

Define verbal and nonverbal communication.How does nonverbal communication reinforce verbal communication?

People have greater control over nonverbal communication than verbal communication.

How is good communication related to an organization's competitive advantage?

_____ is unofficial information that is of interest to the receivers within an organization but does not have an identifiable source.

Mario works for a company in Wisconsin and he will be meeting with managers from Japan next month to discuss a new business plan.Why is it beneficial for Mario to learn about cross-cultural differences in linguistic styles before he communicates with the managers from abroad?

The ways in which men communicate emphasize

In a circle network, every team member communicates with every other team member.

Which of the following is true about nonverbal communication?

Which of the following is true about a wheel network?

The feedback phase of a communication process is initiated by a receiver who then becomes the sender.

William works with a group of pest control experts at Super PC.His supervisor manages the appointments with clients, and then assigns the scheduled appointments to the members in the group.All communication is directed to and from the supervisor.William works in a(n) _____ network.

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Which of the following is true about communication?

In the communication process, encoding is the process of

A disadvantage of intranets is that they can only be used by people who have expertise in computer software.

How can managers be effective as senders of messages?

In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets?

The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?

Which of the following is true about communication among managers?

Which of the following is true about face-to-face communication?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 16: Promoting Effective Communication

Define verbal and nonverbal communication.How does nonverbal communication reinforce verbal communication?

People have greater control over nonverbal communication than verbal communication.

How is good communication related to an organization's competitive advantage?

_____ is unofficial information that is of interest to the receivers within an organization but does not have an identifiable source.

Mario works for a company in Wisconsin and he will be meeting with managers from Japan next month to discuss a new business plan.Why is it beneficial for Mario to learn about cross-cultural differences in linguistic styles before he communicates with the managers from abroad?

The ways in which men communicate emphasize

In a circle network, every team member communicates with every other team member.

Which of the following is true about nonverbal communication?

Which of the following is true about a wheel network?

The feedback phase of a communication process is initiated by a receiver who then becomes the sender.

William works with a group of pest control experts at Super PC.His supervisor manages the appointments with clients, and then assigns the scheduled appointments to the members in the group.All communication is directed to and from the supervisor.William works in a(n) _____ network.

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Which of the following is true about communication?

In the communication process, encoding is the process of

A disadvantage of intranets is that they can only be used by people who have expertise in computer software.

How can managers be effective as senders of messages?

In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets?

The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?

Which of the following is true about communication among managers?

Which of the following is true about face-to-face communication?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters