Question 1

Perceptual biases help make communication more effective.

Accepted Answer

A) True 
 B)False

Question 2

How do managers use and benefit from impersonal written communication?

Accepted Answer

Impersonal written communication is lowe

Question 3

Lauren is a telecommuter.She

Accepted Answer

A) is employed by an organization but is permanently placed in a client location. 
B) is employed by an organization but works out of her own home. 
C) is employed by one organization but works for another client organization. 
D) is self-employed. 
A) is employed by an organization but is permanently placed in a client location. 
B) is employed by an organization but works out of her own home. 
C) is employed by one organization but works for another client organization. 
D) is self-employed.

Question 4

RST Global increased its responsiveness to customers by encouraging its sales representatives to talk freely with their managers about the changing customer needs.Which of the following is most likely to be the factor that helped RST achieve this?

Accepted Answer

A) low information richness 
B) overload of information 
C) high perceptual bias 
D) good communication 
E) effective electronic trail 
A) low information richness 
B) overload of information 
C) high perceptual bias 
D) good communication 
E) effective electronic trail

Question 5

Face-to-face communication and electronically transmitted verbal communication both demand attention.

Accepted Answer

A) True 
 B)False

Question 6

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and chats with employees.The discussions are often about work matters so the manager can share information with the employees and also establish a positive relationship with them.Which of the following management techniques does Brian use?

Accepted Answer

A) prerogative management 
B) management by objectives 
C) management by accounting 
D) management by job enrichment 
E) management by wandering around 
A) prerogative management 
B) management by objectives 
C) management by accounting 
D) management by job enrichment 
E) management by wandering around

Question 7

______ is the pathway along which information flows throughout an organization.

Accepted Answer

A) An organizational structure 
B) A communication network 
C) An organizational culture 
D) An organizational design 
E) A cross-functional link 
A) An organizational structure 
B) A communication network 
C) An organizational culture 
D) An organizational design 
E) A cross-functional link

Question 8

Which of the following forms of communication is lowest in information richness?

Accepted Answer

A) e-mail 
B) video conference 
C) management by wandering around 
D) voice mail 
E) impersonal written communication 
A) e-mail 
B) video conference 
C) management by wandering around 
D) voice mail 
E) impersonal written communication

Question 9

Which of the following must managers do as senders of messages?

Accepted Answer

A) They must filter the information before sending. 
B) They must encode messages in symbols that only they understand to maintain confidentiality. 
C) They must select a medium which they are comfortable using irrespective of its appropriateness for the message. 
D) They must select a medium that the receiver does not monitor. 
E) They must ensure that a feedback mechanism is built into messages. 
A) They must filter the information before sending. 
B) They must encode messages in symbols that only they understand to maintain confidentiality. 
C) They must select a medium which they are comfortable using irrespective of its appropriateness for the message. 
D) They must select a medium that the receiver does not monitor. 
E) They must ensure that a feedback mechanism is built into messages.

Question 10

A(n) _____ is the pathway through which an encoded message is transmitted to a receiver.

Accepted Answer

A) encoder 
B) medium 
C) decoder 
D) electronic trail 
E) transmission 
A) encoder 
B) medium 
C) decoder 
D) electronic trail 
E) transmission

Question 11

Samuel is a sales representative for a supply company, so he travels most of the week and is away from the office most of the time.Samuel accesses information within the company, such as product information and customer information.Samuel is using a(n)

Accepted Answer

A) grapevine system. 
B) intranet. 
C) circle network. 
D) all-channel network. 
E) chain network. 
A) grapevine system. 
B) intranet. 
C) circle network. 
D) all-channel network. 
E) chain network.

Question 12

Ethan has been a manager at a body shop for several years, and he has developed effective communication skills.Ethan recently noticed that the enthusiasm of the staff has plummeted, and he is confident that this happened because of poor communication among the staff.If Ethan has effective communication skills, how did this happen, and what dangers does Ethan's organization face?

Accepted Answer

Effective communication is so important

Question 13

Vertical communication occurs when Scott, divisional manager of production, discusses business issues with Susan, divisional manager of marketing.

Accepted Answer

A) True 
 B)False

Question 14

A _____ is a company-wide system that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

Accepted Answer

A) grapevine system 
B) voice mail system 
C) blog 
D) instant-messaging system 
E) groupware collaborative system 
A) grapevine system 
B) voice mail system 
C) blog 
D) instant-messaging system 
E) groupware collaborative system

Question 15

Dillon's colleague said that he heard from another colleague in their department that their manager was getting a promotion.This example of informal organizational network through which unofficial information flows is called the

Accepted Answer

A) grapevine. 
B) all-channel network. 
C) wheel network. 
D) circle network. 
E) chain network. 
A) grapevine. 
B) all-channel network. 
C) wheel network. 
D) circle network. 
E) chain network.

Question 16

Verbal communication involves encoding messages by means of

Accepted Answer

A) spoken language. 
B) body language. 
C) dressing styles. 
D) facial expressions. 
E) body postures. 
A) spoken language. 
B) body language. 
C) dressing styles. 
D) facial expressions. 
E) body postures.

Question 17

Each week Douglas updates an online newsletter to share information about general topics related to the company.All of the company employees have access to the website.This is an example of _________ communication.

Accepted Answer

A) personal written 
B) impersonal written 
C) formal written 
D) face-to-face 
E) electronic verbal 
A) personal written 
B) impersonal written 
C) formal written 
D) face-to-face 
E) electronic verbal

Question 18

_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

Accepted Answer

A) Code 
B) Grapevine 
C) Rumor 
D) Groupware 
E) Jargon 
A) Code 
B) Grapevine 
C) Rumor 
D) Groupware 
E) Jargon

Question 19

Joey nodded his head to let his manager know he would accept the assignment.Joey's nodding in agreement is a form of

Accepted Answer

A) verbal communication. 
B) nonverbal communication. 
C) vociferation. 
D) documented communication. 
E) catalogued communication. 
A) verbal communication. 
B) nonverbal communication. 
C) vociferation. 
D) documented communication. 
E) catalogued communication.

Question 20

______ is the process by which a message is interpreted by the receiver.

Accepted Answer

A) Encoding 
B) Decoding 
C) Encrypting 
D) Ciphering 
E) Obscuring 
A) Encoding 
B) Decoding 
C) Encrypting 
D) Ciphering 
E) Obscuring

Perceptual biases help make communication more effective.

How do managers use and benefit from impersonal written communication?

Lauren is a telecommuter.She

RST Global increased its responsiveness to customers by encouraging its sales representatives to talk freely with their managers about the changing customer needs.Which of the following is most likely to be the factor that helped RST achieve this?

Face-to-face communication and electronically transmitted verbal communication both demand attention.

______ is the pathway along which information flows throughout an organization.

Which of the following forms of communication is lowest in information richness?

Which of the following must managers do as senders of messages?

A(n) _____ is the pathway through which an encoded message is transmitted to a receiver.

Samuel is a sales representative for a supply company, so he travels most of the week and is away from the office most of the time.Samuel accesses information within the company, such as product information and customer information.Samuel is using a(n)

Vertical communication occurs when Scott, divisional manager of production, discusses business issues with Susan, divisional manager of marketing.

A _____ is a company-wide system that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

Dillon's colleague said that he heard from another colleague in their department that their manager was getting a promotion.This example of informal organizational network through which unofficial information flows is called the

Verbal communication involves encoding messages by means of

Each week Douglas updates an online newsletter to share information about general topics related to the company.All of the company employees have access to the website.This is an example of _________ communication.

_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

Joey nodded his head to let his manager know he would accept the assignment.Joey's nodding in agreement is a form of

______ is the process by which a message is interpreted by the receiver.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

Perceptual biases help make communication more effective.

How do managers use and benefit from impersonal written communication?

Lauren is a telecommuter.She

RST Global increased its responsiveness to customers by encouraging its sales representatives to talk freely with their managers about the changing customer needs.Which of the following is most likely to be the factor that helped RST achieve this?

Face-to-face communication and electronically transmitted verbal communication both demand attention.

______ is the pathway along which information flows throughout an organization.

Which of the following forms of communication is lowest in information richness?

Which of the following must managers do as senders of messages?

A(n) _____ is the pathway through which an encoded message is transmitted to a receiver.

Samuel is a sales representative for a supply company, so he travels most of the week and is away from the office most of the time.Samuel accesses information within the company, such as product information and customer information.Samuel is using a(n)

Vertical communication occurs when Scott, divisional manager of production, discusses business issues with Susan, divisional manager of marketing.

A _____ is a company-wide system that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

Dillon's colleague said that he heard from another colleague in their department that their manager was getting a promotion.This example of informal organizational network through which unofficial information flows is called the

Verbal communication involves encoding messages by means of

Each week Douglas updates an online newsletter to share information about general topics related to the company.All of the company employees have access to the website.This is an example of _________ communication.

_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

Joey nodded his head to let his manager know he would accept the assignment.Joey's nodding in agreement is a form of

______ is the process by which a message is interpreted by the receiver.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters