Question 1

Explain why it is important that managers' goals are set at appropriate levels and why stretch goals work best.

Accepted Answer

If goals are set at an impossibly high l

Question 2

Which of the following is true about direct supervision?

Accepted Answer

A) It is an expensive form of behavior control. 
B) It is the least potent form of behavior control. 
C) Direct supervision is preferred to output control. 
D) Close scrutiny motivates employees to make their own decisions. 
E) Personal control through direct supervision is feasible for all jobs. 
A) It is an expensive form of behavior control. 
B) It is the least potent form of behavior control. 
C) Direct supervision is preferred to output control. 
D) Close scrutiny motivates employees to make their own decisions. 
E) Personal control through direct supervision is feasible for all jobs.

Question 3

Which of the following can hurt the performance of an organization?

Accepted Answer

A) adopting realistic performance standards 
B) setting stretch goals for employees 
C) establishing operating budgets that regulate how managers and workers attain their goals 
D) using output controls to motivate managers and employees at different levels 
E) focusing on only one standard instead of a hundred different standards 
A) adopting realistic performance standards 
B) setting stretch goals for employees 
C) establishing operating budgets that regulate how managers and workers attain their goals 
D) using output controls to motivate managers and employees at different levels 
E) focusing on only one standard instead of a hundred different standards

Question 4

Martin becomes personally involved with his subordinates and guides them.This is an example of

Accepted Answer

A) clan control. 
B) an MBO system. 
C) bureaucratic control. 
D) output control. 
E) direct supervision. 
A) clan control. 
B) an MBO system. 
C) bureaucratic control. 
D) output control. 
E) direct supervision.

Question 5

Once managers have chosen the standards to evaluate performance, the next step in the control process is to

Accepted Answer

A) compare actual performance against chosen standards of performance. 
B) initiate corrective action if the chosen standard is not being achieved. 
C) measure actual performance. 
D) evaluate the results of comparison. 
E) revise performance standards. 
A) compare actual performance against chosen standards of performance. 
B) initiate corrective action if the chosen standard is not being achieved. 
C) measure actual performance. 
D) evaluate the results of comparison. 
E) revise performance standards.

Question 6

MBO starts when top managers

Accepted Answer

A) determine subordinates' goals. 
B) review subordinates' progress toward meeting goals. 
C) resort to direct supervision. 
D) establish overall organizational objectives. 
E) link performance evaluations to rewards. 
A) determine subordinates' goals. 
B) review subordinates' progress toward meeting goals. 
C) resort to direct supervision. 
D) establish overall organizational objectives. 
E) link performance evaluations to rewards.

Question 7

Which of the following describes stretch goals?

Accepted Answer

A) goals at one level that are not in sync with goals set at other levels of the organization 
B) goals that subordinates set for themselves 
C) goals that are specific and difficult but not out of reach 
D) goals that are set low and are easy to achieve 
E) goals set at an impossibly high level 
A) goals at one level that are not in sync with goals set at other levels of the organization 
B) goals that subordinates set for themselves 
C) goals that are specific and difficult but not out of reach 
D) goals that are set low and are easy to achieve 
E) goals set at an impossibly high level

Question 8

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

Accepted Answer

A) inventory turnover ratio 
B) days sales outstanding ratio 
C) profit ratio 
D) current ratio 
E) debt-to-assets ratio 
A) inventory turnover ratio 
B) days sales outstanding ratio 
C) profit ratio 
D) current ratio 
E) debt-to-assets ratio

Question 9

When a company's operating profit is divided by its sales revenues, the financial measure is referred to as

Accepted Answer

A) gross profit margin. 
B) a return on investment. 
C) a net profit. 
D) an operating margin. 
E) an operating cost. 
A) gross profit margin. 
B) a return on investment. 
C) a net profit. 
D) an operating margin. 
E) an operating cost.

Question 10

Once managers have measured actual performance, they should

Accepted Answer

A) revise accepted standards. 
B) compare actual performance to the standards. 
C) establish the standards of performance. 
D) initiate corrective action. 
E) develop goals and objectives. 
A) revise accepted standards. 
B) compare actual performance to the standards. 
C) establish the standards of performance. 
D) initiate corrective action. 
E) develop goals and objectives.

Question 11

_______ is control by means of a comprehensive system of rules and standard operating procedures (SOPs).

Accepted Answer

A) Bureaucratic control 
B) Management by objective 
C) Output control 
D) Clan control 
E) Behavior control 
A) Bureaucratic control 
B) Management by objective 
C) Output control 
D) Clan control 
E) Behavior control

Question 12

_____ is the most likely to cause organizational costs to increase.

Accepted Answer

A) Direct supervision 
B) Management by objectives (MBO) 
C) Output control 
D) Bureaucratic control 
E) Clan control 
A) Direct supervision 
B) Management by objectives (MBO) 
C) Output control 
D) Bureaucratic control 
E) Clan control

Question 13

Management by objectives (MOB) is a mechanism of

Accepted Answer

A) direct supervision. 
B) top-down control. 
C) behavior control. 
D) output control. 
E) bureaucratic control. 
A) direct supervision. 
B) top-down control. 
C) behavior control. 
D) output control. 
E) bureaucratic control.

Question 14

Which of the following steps of the organizational change process includes identifying obstacles to change?

Accepted Answer

A) assessing the need for change 
B) identifying the source of the problem 
C) deciding on the change to make 
D) implementing the change 
E) evaluating the change 
A) assessing the need for change 
B) identifying the source of the problem 
C) deciding on the change to make 
D) implementing the change 
E) evaluating the change

Question 15

A(n) _________ change is a change that is gradual, in which managers at all levels work together to develop a detailed plan for change.

Accepted Answer

A) top-down 
B) radical 
C) bottom-up 
D) stagnation 
E) restructuring 
A) top-down 
B) radical 
C) bottom-up 
D) stagnation 
E) restructuring

Question 16

After measuring and evaluating the manufacturing performance of a new product, a manager raised the performance standard for the next period of challenge.Which of the following would justify the manager's reason for raising the standard?

Accepted Answer

A) The quality of the product did not meet standards. 
B) The manager wants to challenge the subordinates. 
C) The actual performance was lower than expected. 
D) Performance standards were not reached. 
E) Managers must constantly raise performance standards. 
A) The quality of the product did not meet standards. 
B) The manager wants to challenge the subordinates. 
C) The actual performance was lower than expected. 
D) Performance standards were not reached. 
E) Managers must constantly raise performance standards.

Question 17

_______ is the process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization.

Accepted Answer

A) Planning 
B) Organizing 
C) Leading 
D) Controlling 
E) Coordinating 
A) Planning 
B) Organizing 
C) Leading 
D) Controlling 
E) Coordinating

Question 18

A control system must to be flexible in order to be effective.

Accepted Answer

A) True 
 B)False

Question 19

Discuss the steps involved in the management by objective process.

Accepted Answer

The steps involved in the management by

Question 20

Jin was recently promoted to a higher management level.How does Jin's work experience affect her ability to set specific goals for subordinates?

Accepted Answer

Deciding what is a specific difficult go

Explain why it is important that managers' goals are set at appropriate levels and why stretch goals work best.

Which of the following is true about direct supervision?

Which of the following can hurt the performance of an organization?

Martin becomes personally involved with his subordinates and guides them.This is an example of

Once managers have chosen the standards to evaluate performance, the next step in the control process is to

MBO starts when top managers

Which of the following describes stretch goals?

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

When a company's operating profit is divided by its sales revenues, the financial measure is referred to as

Once managers have measured actual performance, they should

_______ is control by means of a comprehensive system of rules and standard operating procedures (SOPs).

_____ is the most likely to cause organizational costs to increase.

Management by objectives (MOB) is a mechanism of

Which of the following steps of the organizational change process includes identifying obstacles to change?

A(n) _________ change is a change that is gradual, in which managers at all levels work together to develop a detailed plan for change.

After measuring and evaluating the manufacturing performance of a new product, a manager raised the performance standard for the next period of challenge.Which of the following would justify the manager's reason for raising the standard?

_______ is the process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization.

A control system must to be flexible in order to be effective.

Discuss the steps involved in the management by objective process.

Jin was recently promoted to a higher management level.How does Jin's work experience affect her ability to set specific goals for subordinates?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 11: Organizational Control and Change

Explain why it is important that managers' goals are set at appropriate levels and why stretch goals work best.

Which of the following is true about direct supervision?

Which of the following can hurt the performance of an organization?

Martin becomes personally involved with his subordinates and guides them.This is an example of

Once managers have chosen the standards to evaluate performance, the next step in the control process is to

MBO starts when top managers

Which of the following describes stretch goals?

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

When a company's operating profit is divided by its sales revenues, the financial measure is referred to as

Once managers have measured actual performance, they should

_______ is control by means of a comprehensive system of rules and standard operating procedures (SOPs).

_____ is the most likely to cause organizational costs to increase.

Management by objectives (MOB) is a mechanism of

Which of the following steps of the organizational change process includes identifying obstacles to change?

A(n) _________ change is a change that is gradual, in which managers at all levels work together to develop a detailed plan for change.

After measuring and evaluating the manufacturing performance of a new product, a manager raised the performance standard for the next period of challenge.Which of the following would justify the manager's reason for raising the standard?

_______ is the process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization.

A control system must to be flexible in order to be effective.

Discuss the steps involved in the management by objective process.

Jin was recently promoted to a higher management level.How does Jin's work experience affect her ability to set specific goals for subordinates?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters