Question 1

In integrative bargaining, conflicts are handled through collaboration and

Accepted Answer

A) accommodation. 
B) compromise. 
C) avoidance. 
D) competition. 
E) distributive negotiation. 
A) accommodation. 
B) compromise. 
C) avoidance. 
D) competition. 
E) distributive negotiation.

Question 2

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Accepted Answer

A) integrative bargaining 
B) accommodation 
C) avoidance 
D) distributive negotiation 
E) integrative negotiation 
A) integrative bargaining 
B) accommodation 
C) avoidance 
D) distributive negotiation 
E) integrative negotiation

Question 3

Which of the following strategies should be used to resolve conflicts that arise when individuals do not understand the work demands that others face?

Accepted Answer

A) increasing awareness of the sources of conflict 
B) practicing job rotation 
C) increasing diversity awareness 
D) using permanent transfers 
E) dismissing employees 
A) increasing awareness of the sources of conflict 
B) practicing job rotation 
C) increasing diversity awareness 
D) using permanent transfers 
E) dismissing employees

Question 4

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Accepted Answer

A) increasing awareness of the sources of conflict 
B) practicing job rotation 
C) providing temporary assignments 
D) using permanent transfers 
E) dismissing employees 
A) increasing awareness of the sources of conflict 
B) practicing job rotation 
C) providing temporary assignments 
D) using permanent transfers 
E) dismissing employees

Question 5

Two managers in the marketing department of SGR Inc.disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing.This is an example of _____ conflict.

Accepted Answer

A) intergroup 
B) interdepartmental 
C) intragroup 
D) interorganizational 
E) top-down 
A) intergroup 
B) interdepartmental 
C) intragroup 
D) interorganizational 
E) top-down

Question 6

When managers exercise power unobtrusively, other members of an organization are usually aware that the managers are using their power to influence them.

Accepted Answer

A) True 
 B)False

Question 7

Define negotiation.Describe the two major types of negotiation that managers can use within organizations to resolve conflicts.

Accepted Answer

Negotiation is the process by which the

Question 8

Focusing on people and not the problem can easily lead both parties into a distributive negotiation mode.

Accepted Answer

A) True 
 B)False

Question 9

In _____, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.

Accepted Answer

A) distributive negotiation 
B) integrative bargaining 
C) collaboration 
D) compromise 
E) accommodation 
A) distributive negotiation 
B) integrative bargaining 
C) collaboration 
D) compromise 
E) accommodation

Question 10

Which of the following is true about the impact of conflict on organizational performance?

Accepted Answer

A) Lack of conflict increases organizational performance. 
B) Organizational performance is at its peak when an organization has dysfunctionally high levels of conflict. 
C) Organizational performance is at its peak when there is an optimum level of conflict. 
D) Organizational conflict must be avoided in order to achieve peak organizational performance. 
E) Organizational performance suffers when there is an optimum level of conflict. 
A) Lack of conflict increases organizational performance. 
B) Organizational performance is at its peak when an organization has dysfunctionally high levels of conflict. 
C) Organizational performance is at its peak when there is an optimum level of conflict. 
D) Organizational conflict must be avoided in order to achieve peak organizational performance. 
E) Organizational performance suffers when there is an optimum level of conflict.

Question 11

_________ is a threat for individuals, groups, and whole organizations and can interfere with effective performance and goal attainment.

Accepted Answer

A) Legitimate power 
B) Uncertainty 
C) Power distance 
D) Alliances 
E) Integrative bargaining 
A) Legitimate power 
B) Uncertainty 
C) Power distance 
D) Alliances 
E) Integrative bargaining

Question 12

Jaden, the head of the human resources department, reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him.Which of the following political strategies is Jaden using in this situation?

Accepted Answer

A) controlling the agenda 
B) being irreplaceable 
C) overlapping authority 
D) emphasizing status inconsistency 
E) relying on objective information 
A) controlling the agenda 
B) being irreplaceable 
C) overlapping authority 
D) emphasizing status inconsistency 
E) relying on objective information

Question 13

Define organizational politics and political strategies.Why is it important for managers to engage in organizational politics?

Accepted Answer

Organizational politics are the activiti

Question 14

Which of the following is true about the integrative bargaining strategy that emphasizes focusing on what is fair?

Accepted Answer

A) It is consistent with distributive negotiation. 
B) It leads the parties in conflict to take a competitive, adversarial stance. 
C) It is consistent with the principle of distributive justice and focuses on the unprejudiced distribution of outcomes. 
D) It helps parties in conflict to focus more on their demands rather than their interests. 
E) It helps parties in conflict to perceive that they have a "fixed pie" of resources that they need to divide. 
A) It is consistent with distributive negotiation. 
B) It leads the parties in conflict to take a competitive, adversarial stance. 
C) It is consistent with the principle of distributive justice and focuses on the unprejudiced distribution of outcomes. 
D) It helps parties in conflict to focus more on their demands rather than their interests. 
E) It helps parties in conflict to perceive that they have a "fixed pie" of resources that they need to divide.

Question 15

Maria and John are business partners, but they have frequent arguments at work due to the differences in their values and interests.This is an example of

Accepted Answer

A) distributive justice. 
B) equity conflict. 
C) organizational conflict. 
D) workplace bullying. 
E) directive behavior. 
A) distributive justice. 
B) equity conflict. 
C) organizational conflict. 
D) workplace bullying. 
E) directive behavior.

Question 16

Wilton is a regional manager.To meet higher goals, he implemented some changes; however, Wilton encountered resistance from the sales representatives and other managers who did not agree with the changes.To increase his power in order to overcome resistance and opposition, and thereby achieving his goals, Wilton should

Accepted Answer

A) deal with the problem through avoidance. 
B) resolve the issue through accommodation. 
C) ignore organizational politics. 
D) engage in organizational politics. 
E) approach the problem through competition. 
A) deal with the problem through avoidance. 
B) resolve the issue through accommodation. 
C) ignore organizational politics. 
D) engage in organizational politics. 
E) approach the problem through competition.

Question 17

Which of the following is a strategy used to encourage integrative bargaining?

Accepted Answer

A) changing an organization's structure 
B) engaging in distributive negotiation 
C) emphasizing superordinate goals 
D) using permanent transfers 
E) increasing diversity awareness 
A) changing an organization's structure 
B) engaging in distributive negotiation 
C) emphasizing superordinate goals 
D) using permanent transfers 
E) increasing diversity awareness

Question 18

_______ helps managers gain support for their initiatives and goals.

Accepted Answer

A) Accommodation 
B) Competition 
C) Organizational conflict 
D) Organizational politics 
E) Distributive negotiation 
A) Accommodation 
B) Competition 
C) Organizational conflict 
D) Organizational politics 
E) Distributive negotiation

Question 19

_____ is discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives.

Accepted Answer

A) Workplace bullying 
B) Social loafing 
C) Organizational conflict 
D) Participative behavior 
E) Workplace harassment 
A) Workplace bullying 
B) Social loafing 
C) Organizational conflict 
D) Participative behavior 
E) Workplace harassment

Question 20

The political strategy _______ helps managers increase and maintain their power.

Accepted Answer

A) controlling uncertainty 
B) increasing diversity 
C) focusing on demands 
D) focusing on people, not problems 
E) emphasizing distributive negotiation 
A) controlling uncertainty 
B) increasing diversity 
C) focusing on demands 
D) focusing on people, not problems 
E) emphasizing distributive negotiation

In integrative bargaining, conflicts are handled through collaboration and

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Which of the following strategies should be used to resolve conflicts that arise when individuals do not understand the work demands that others face?

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Two managers in the marketing department of SGR Inc.disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing.This is an example of _____ conflict.

When managers exercise power unobtrusively, other members of an organization are usually aware that the managers are using their power to influence them.

Define negotiation.Describe the two major types of negotiation that managers can use within organizations to resolve conflicts.

Focusing on people and not the problem can easily lead both parties into a distributive negotiation mode.

In _____, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.

Which of the following is true about the impact of conflict on organizational performance?

_________ is a threat for individuals, groups, and whole organizations and can interfere with effective performance and goal attainment.

Jaden, the head of the human resources department, reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him.Which of the following political strategies is Jaden using in this situation?

Define organizational politics and political strategies.Why is it important for managers to engage in organizational politics?

Which of the following is true about the integrative bargaining strategy that emphasizes focusing on what is fair?

Maria and John are business partners, but they have frequent arguments at work due to the differences in their values and interests.This is an example of

Which of the following is a strategy used to encourage integrative bargaining?

_______ helps managers gain support for their initiatives and goals.

_____ is discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives.

The political strategy _______ helps managers increase and maintain their power.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

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Exam 17: Managing Conflict, Politics, and Negotiation

In integrative bargaining, conflicts are handled through collaboration and

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Which of the following strategies should be used to resolve conflicts that arise when individuals do not understand the work demands that others face?

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Two managers in the marketing department of SGR Inc.disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing.This is an example of _____ conflict.

When managers exercise power unobtrusively, other members of an organization are usually aware that the managers are using their power to influence them.

Define negotiation.Describe the two major types of negotiation that managers can use within organizations to resolve conflicts.

Focusing on people and not the problem can easily lead both parties into a distributive negotiation mode.

In _____, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.

Which of the following is true about the impact of conflict on organizational performance?

_________ is a threat for individuals, groups, and whole organizations and can interfere with effective performance and goal attainment.

Jaden, the head of the human resources department, reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him.Which of the following political strategies is Jaden using in this situation?

Define organizational politics and political strategies.Why is it important for managers to engage in organizational politics?

Which of the following is true about the integrative bargaining strategy that emphasizes focusing on what is fair?

Maria and John are business partners, but they have frequent arguments at work due to the differences in their values and interests.This is an example of

Which of the following is a strategy used to encourage integrative bargaining?

_______ helps managers gain support for their initiatives and goals.

_____ is discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives.

The political strategy _______ helps managers increase and maintain their power.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters