Question 1

The planning,leading,and controlling by armies throughout history is an example of ____________________ in the past.

Accepted Answer

The answer of The planning,leading,and controlling by armies throughout history...

Question 2

Shang believes her managers function best if she assigns them a task and gives them specific instructions on how to get it done.She exhibits ____________________ behavior.

Accepted Answer

The answer of Shang believes her managers function best if...

Question 3

The plant manager for an electronics manufacturer is often heard saying that the way to motivate workers is to provide them with attractive wage and benefit packages.What school of thought does his view reflect?

Accepted Answer

A) Quantitative 
B) Behavioral 
C) Classical 
D) Contingency 
E) Systems 
A) Quantitative 
B) Behavioral 
C) Classical 
D) Contingency 
E) Systems

Question 4

Topics in the field of organizational behavior include all EXCEPT which of the following?

Accepted Answer

A) Job satisfaction 
B) Stress 
C) Leadership 
D) Organizational politics 
E) Operations 
A) Job satisfaction 
B) Stress 
C) Leadership 
D) Organizational politics 
E) Operations

Question 5

Barnard's theory on the acceptance of managerial authority states that

Accepted Answer

A) supervisors have inherent authority. 
B) supervisors have charismatic authority. 
C) if subordinates view a supervisor's directive as appropriate to organizational goals, they will accept his or her authority. 
D) so long as subordinates are able to comply with a supervisor's directives, they will accept his or her authority. 
E) supervisors have no authority unless subordinates are willing to grant it to them. 
A) supervisors have inherent authority. 
B) supervisors have charismatic authority. 
C) if subordinates view a supervisor's directive as appropriate to organizational goals, they will accept his or her authority. 
D) so long as subordinates are able to comply with a supervisor's directives, they will accept his or her authority. 
E) supervisors have no authority unless subordinates are willing to grant it to them.

Question 6

A manager who wants to use the principles of scientific management will

Accepted Answer

A) emphasize time and motion studies. 
B) need a deep understanding of worker needs and feelings. 
C) not be required to closely supervise his or her subordinates. 
D) never actually increase worker productivity. 
E) not have to carefully select and train his or her employees. 
A) emphasize time and motion studies. 
B) need a deep understanding of worker needs and feelings. 
C) not be required to closely supervise his or her subordinates. 
D) never actually increase worker productivity. 
E) not have to carefully select and train his or her employees.

Question 7

Discuss the importance of the classical school of management and identify at least two pioneers and their major contributions.

Accepted Answer

The classical school of management is im

Question 8

All of the following were primary contributors to administrative management EXCEPT

Accepted Answer

A) Max Weber. 
B) Henri Fayol. 
C) Lyndall Urwick. 
D) Hugo Munsterberg. 
E) Chester Barnard. 
A) Max Weber. 
B) Henri Fayol. 
C) Lyndall Urwick. 
D) Hugo Munsterberg. 
E) Chester Barnard.

Question 9

According to Barnard's theory about managerial authority,managers ultimately get their authority from the title for their position.

Accepted Answer

A) True 
 B)False

Question 10

Iron Mountain's use of time and motion studies to improve its workers' output is an example of the use of management techniques derived from behavioral management.

Accepted Answer

A) True 
 B)False

Question 11

Life guards at Water Works pool also teach swim lessons.If they need to miss a lesson they do not get paid,instead the substitute instructor gets the money.This is a form of

Accepted Answer

A) increased efficiency. 
B) a piecework pay system. 
C) soldiering. 
D) Theory X. 
E) Theory Y. 
A) increased efficiency. 
B) a piecework pay system. 
C) soldiering. 
D) Theory X. 
E) Theory Y.

Question 12

According to the systems perspective of management,which of the following is NOT an example of a transformation process for an organization?

Accepted Answer

A) Employee behavior 
B) Control systems 
C) Administrative systems 
D) Technology 
E) Operating systems 
A) Employee behavior 
B) Control systems 
C) Administrative systems 
D) Technology 
E) Operating systems

Question 13

Transportation is an example of a service industry.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements BEST describes the human relations view of management?

Accepted Answer

A) U.S.productivity exceeds that of any other country. 
B) Highly paid workers will be more productive. 
C) Groups are NOT as productive as the same number of individuals working independently. 
D) Happy workers are productive workers. 
E) Minorities and women are equally productive to white males. 
A) U.S.productivity exceeds that of any other country. 
B) Highly paid workers will be more productive. 
C) Groups are NOT as productive as the same number of individuals working independently. 
D) Happy workers are productive workers. 
E) Minorities and women are equally productive to white males.

Question 15

Dr.White is one of two emergency room physicians in charge of the staff.As a supervisor,she believes that her subordinates are valuable resources and focuses her attention on the interpersonal processes such as group dynamics that occur in the emergency room.Her views are consistent with the ____ management perspective.

Accepted Answer

A) quantitative 
B) behavioral 
C) classical 
D) contingency 
E) systems 
A) quantitative 
B) behavioral 
C) classical 
D) contingency 
E) systems

Question 16

A new animated children's show does not even get presented to executives unless the merchandising is lined up.The executives are looking for a(n)

Accepted Answer

A) open system. 
B) closed system. 
C) subsystem. 
D) synergy. 
E) entropy. 
A) open system. 
B) closed system. 
C) subsystem. 
D) synergy. 
E) entropy.

Question 17

What is the difference between management science and operations management?

Accepted Answer

Management Science and Operations Manage

Question 18

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

Accepted Answer

A) If jobs are properly designed and proper incentives provided, predictable results will follow. 
B) Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay. 
C) Concern for the worker will lead to greater worker satisfaction, which will then lead to increased output. 
D) Workers generally dislike work and need to be closely supervised to ensure adequate productivity. 
E) People are motivated primarily by money. 
A) If jobs are properly designed and proper incentives provided, predictable results will follow. 
B) Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay. 
C) Concern for the worker will lead to greater worker satisfaction, which will then lead to increased output. 
D) Workers generally dislike work and need to be closely supervised to ensure adequate productivity. 
E) People are motivated primarily by money.

Question 19

Which of the following statements relative to the theory and practice of management is TRUE?

Accepted Answer

A) Academic theories have little application in business because they are not grounded in reality. 
B) The value of theory is that it provides a systematic framework for management activities. 
C) Theory is, by definition, very abstract and quite difficult to understand. 
D) Managers never develop their own theories of how to run an organization. 
E) Management theories tend to be mutually exclusive. 
A) Academic theories have little application in business because they are not grounded in reality. 
B) The value of theory is that it provides a systematic framework for management activities. 
C) Theory is, by definition, very abstract and quite difficult to understand. 
D) Managers never develop their own theories of how to run an organization. 
E) Management theories tend to be mutually exclusive.

Question 20

Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932.He discovered that

Accepted Answer

A) piece rate pay improved production. 
B) unions limit employee initiative. 
C) rate busters don't make their quota. 
D) social pressure was more important than financial incentive. 
E) chiselers assisted low producers. 
A) piece rate pay improved production. 
B) unions limit employee initiative. 
C) rate busters don't make their quota. 
D) social pressure was more important than financial incentive. 
E) chiselers assisted low producers.

Exam 2: Traditional and Contemporary Issues and Challenges

The planning,leading,and controlling by armies throughout history is an example of ____________________ in the past.

Shang believes her managers function best if she assigns them a task and gives them specific instructions on how to get it done.She exhibits ____________________ behavior.

The plant manager for an electronics manufacturer is often heard saying that the way to motivate workers is to provide them with attractive wage and benefit packages.What school of thought does his view reflect?

Topics in the field of organizational behavior include all EXCEPT which of the following?

Barnard's theory on the acceptance of managerial authority states that

A manager who wants to use the principles of scientific management will

Discuss the importance of the classical school of management and identify at least two pioneers and their major contributions.

All of the following were primary contributors to administrative management EXCEPT

According to Barnard's theory about managerial authority,managers ultimately get their authority from the title for their position.

Iron Mountain's use of time and motion studies to improve its workers' output is an example of the use of management techniques derived from behavioral management.

Life guards at Water Works pool also teach swim lessons.If they need to miss a lesson they do not get paid,instead the substitute instructor gets the money.This is a form of

According to the systems perspective of management,which of the following is NOT an example of a transformation process for an organization?

Transportation is an example of a service industry.

Which of the following statements BEST describes the human relations view of management?

A new animated children's show does not even get presented to executives unless the merchandising is lined up.The executives are looking for a(n)

What is the difference between management science and operations management?

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

Which of the following statements relative to the theory and practice of management is TRUE?

Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932.He discovered that

Managing and the Managers Job

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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