Question 1

Why is quality an important management issue?

Accepted Answer

A) Quality can be used as a basis for competition. 
B) Enhancing quality lowers costs. 
C) Improving quality tends to increase productivity. 
D) Making higher-quality products generally results in less waste. 
E) All of these choices 
A) Quality can be used as a basis for competition. 
B) Enhancing quality lowers costs. 
C) Improving quality tends to increase productivity. 
D) Making higher-quality products generally results in less waste. 
E) All of these choices

Question 2

TransAmerica Business is a consulting firm.When hired for a job,the company has financial auditors,tax experts,management consultants,computer experts,and legal staffers who can work together to solve whatever problems face the hiring firm.This team approach to problem solving is an example of ____ at work.

Accepted Answer

A) equifinality 
B) synergy 
C) entropy 
D) a closed system 
E) subsystem interdependence 
A) equifinality 
B) synergy 
C) entropy 
D) a closed system 
E) subsystem interdependence

Question 3

A closed system actively interacts with its environment.

Accepted Answer

A) True 
 B)False

Question 4

The ____ stresses the importance of environmental influences on the organization.

Accepted Answer

A) quantitative management theory 
B) open system concept 
C) behavioral management theory 
D) human relations movement 
E) concept of synergy 
A) quantitative management theory 
B) open system concept 
C) behavioral management theory 
D) human relations movement 
E) concept of synergy

Question 5

A law firm actually billed the mother of an employee who died almost $20,000 for work that was required to settle the son's pending cases.The organization considers itself to be more important than the individual.This example deals with one of the drawbacks to the use of the ____ perspective of management.

Accepted Answer

A) human resource 
B) behavioral 
C) classical 
D) contingency 
E) industrial psychology 
A) human resource 
B) behavioral 
C) classical 
D) contingency 
E) industrial psychology

Question 6

Harley-Davidson puts its brand on everything from motorcycles to toys and clothes.It is benefiting from

Accepted Answer

A) equifinality. 
B) synergy. 
C) entropy. 
D) a closed system. 
E) subsystem interdependence. 
A) equifinality. 
B) synergy. 
C) entropy. 
D) a closed system. 
E) subsystem interdependence.

Question 7

Which of the following statements describes the inherent strength in the quantitative management theory?

Accepted Answer

A) The quantitative management theory provides numerous decision-making tools and techniques. 
B) The quantitative management theory has realistic assumptions that permit close approximations of organizational processes. 
C) The quantitative management theory has allowed accurate modeling of individual behaviors and attitudes. 
D) The quantitative management theory enhances development of other management skills. 
E) None of these choices 
A) The quantitative management theory provides numerous decision-making tools and techniques. 
B) The quantitative management theory has realistic assumptions that permit close approximations of organizational processes. 
C) The quantitative management theory has allowed accurate modeling of individual behaviors and attitudes. 
D) The quantitative management theory enhances development of other management skills. 
E) None of these choices

Question 8

The use of a Gantt chart to schedule workers' duties,breaks,and lunches at a day-care center is an application of one of the principles associated with

Accepted Answer

A) the classical perspective. 
B) scientific management. 
C) management science. 
D) the contingency theory. 
E) administrative management. 
A) the classical perspective. 
B) scientific management. 
C) management science. 
D) the contingency theory. 
E) administrative management.

Question 9

When Subway employees make a pulled pork sandwich they spread the pork from premeasured cardboard containers.This improves speed and consistency.Subway is applying the principles of

Accepted Answer

A) scientific management. 
B) organizational behavior. 
C) management science. 
D) contingency theory. 
E) administrative management. 
A) scientific management. 
B) organizational behavior. 
C) management science. 
D) contingency theory. 
E) administrative management.

Question 10

Special Exercises
Many of the things that happened in the following story reflect management theory at work.
Indicate the correct answer:
The Russell family replaced the roof of their home.In removing the old roof,the old shingles and nails were pushed off the roof.The debris fell around the house in the grass and landscape.Mrs.Russell told her daughters Amelia,Eleanor,and Madeline that she would pay them a quarter for every nail they picked up (A)Soldiering,Piecework Pay.
Madeline started first and had earned $6 by the time Eleanor was ready to begin.Madeline was a (B)Rate Buster,Chisler.
Eleanor complained that she could not find the nails fast enough to catch up to Madeline because Madeline had found all the easy ones.Eleanor was a (C)Rate Buster,Chisler.
Eventually the complaining wore Madeline down,and she searched for nails for Eleanor and gave them to her to cash in (D)Human Resource Management,Administrative Management.
Only when the girls had earned the same amount did Madeline again contribute to her own accumulation.Meanwhile,Amelia chose never to search for a nail (E)Theory X,Theory Y.
Instead she went and rode the tractor as Mr.Russell mowed the yard (F)Open System,Closed System.

Accepted Answer

A.Piecework Pay
B.Ra

Question 11

____ help managers integrate and enlarge their understanding of the three principal schools of management thought.

Accepted Answer

A) Administrative management and scientific management 
B) Systems theory and contingency theory 
C) The human relations movement and organizational behavior 
D) Management science and operations management 
E) Scientific management and bureaucratic management 
A) Administrative management and scientific management 
B) Systems theory and contingency theory 
C) The human relations movement and organizational behavior 
D) Management science and operations management 
E) Scientific management and bureaucratic management

Question 12

Who among the following was NOT associated with scientific management?

Accepted Answer

A) Mary Parker Follett 
B) Lillian Gilbreth 
C) Henry Gantt 
D) Frederick Taylor 
E) Harrington Emerson 
A) Mary Parker Follett 
B) Lillian Gilbreth 
C) Henry Gantt 
D) Frederick Taylor 
E) Harrington Emerson

Question 13

Mary Parker Follett (1868-1933)worked during the ____________________ era,but she was ahead of her time in anticipating the behavioral management perspective.

Accepted Answer

scientific

Question 14

Fortis Healthcare Ltd.bought 10 private hospitals in India from Wockhardt Hospitals Ltd.The purchase expands Fortis' operations in India.What was Fortis hoping to gain by the interaction of these new businesses and its existing business?

Accepted Answer

A) Synergy 
B) Closed system inversion 
C) Entropy 
D) Subsystem enhancement 
E) Open system conversion 
A) Synergy 
B) Closed system inversion 
C) Entropy 
D) Subsystem enhancement 
E) Open system conversion

Question 15

Chester Barnard,former president of New Jersey Bell Telephone Company,made notable contributions to management regarding

Accepted Answer

A) individual job efficiency. 
B) legitimate authority. 
C) management processes. 
D) dynamic organizations. 
E) individual rights and liberties. 
A) individual job efficiency. 
B) legitimate authority. 
C) management processes. 
D) dynamic organizations. 
E) individual rights and liberties.

Question 16

Scientific management is conceptual and easily adapted to top-level management.

Accepted Answer

A) True 
 B)False

Question 17

The field of applied management science that is generally concerned with helping an organization more efficiently produce its goods and services is ____________________ management.

Accepted Answer

The answer of The field of applied management science that...

Question 18

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing on

Accepted Answer

A) scientific management. 
B) administrative management. 
C) management science. 
D) TQM. 
E) the contingency approach. 
A) scientific management. 
B) administrative management. 
C) management science. 
D) TQM. 
E) the contingency approach.

Question 19

Henry Gantt was a(n)____________________ pioneer who developed a chart for scheduling work over a span of time.

Accepted Answer

scientific

Question 20

Enhancing quality lowers costs.

Accepted Answer

A) True 
 B)False

Why is quality an important management issue?

A closed system actively interacts with its environment.

The ____ stresses the importance of environmental influences on the organization.

Harley-Davidson puts its brand on everything from motorcycles to toys and clothes.It is benefiting from

Which of the following statements describes the inherent strength in the quantitative management theory?

The use of a Gantt chart to schedule workers' duties,breaks,and lunches at a day-care center is an application of one of the principles associated with

When Subway employees make a pulled pork sandwich they spread the pork from premeasured cardboard containers.This improves speed and consistency.Subway is applying the principles of

____ help managers integrate and enlarge their understanding of the three principal schools of management thought.

Who among the following was NOT associated with scientific management?

Mary Parker Follett (1868-1933)worked during the ____________________ era,but she was ahead of her time in anticipating the behavioral management perspective.

Fortis Healthcare Ltd.bought 10 private hospitals in India from Wockhardt Hospitals Ltd.The purchase expands Fortis' operations in India.What was Fortis hoping to gain by the interaction of these new businesses and its existing business?

Chester Barnard,former president of New Jersey Bell Telephone Company,made notable contributions to management regarding

Scientific management is conceptual and easily adapted to top-level management.

The field of applied management science that is generally concerned with helping an organization more efficiently produce its goods and services is ____________________ management.

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing on

Henry Gantt was a(n)____________________ pioneer who developed a chart for scheduling work over a span of time.

Enhancing quality lowers costs.

Managing and the Managers Job

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters

Exam 2: Traditional and Contemporary Issues and Challenges

Why is quality an important management issue?

A closed system actively interacts with its environment.

The ____ stresses the importance of environmental influences on the organization.

Harley-Davidson puts its brand on everything from motorcycles to toys and clothes.It is benefiting from

Which of the following statements describes the inherent strength in the quantitative management theory?

The use of a Gantt chart to schedule workers' duties,breaks,and lunches at a day-care center is an application of one of the principles associated with

When Subway employees make a pulled pork sandwich they spread the pork from premeasured cardboard containers.This improves speed and consistency.Subway is applying the principles of

____ help managers integrate and enlarge their understanding of the three principal schools of management thought.

Who among the following was NOT associated with scientific management?

Mary Parker Follett (1868-1933)worked during the ____________________ era,but she was ahead of her time in anticipating the behavioral management perspective.

Fortis Healthcare Ltd.bought 10 private hospitals in India from Wockhardt Hospitals Ltd.The purchase expands Fortis' operations in India.What was Fortis hoping to gain by the interaction of these new businesses and its existing business?

Chester Barnard,former president of New Jersey Bell Telephone Company,made notable contributions to management regarding

Scientific management is conceptual and easily adapted to top-level management.

The field of applied management science that is generally concerned with helping an organization more efficiently produce its goods and services is ____________________ management.

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing on

Henry Gantt was a(n)____________________ pioneer who developed a chart for scheduling work over a span of time.

Enhancing quality lowers costs.

Managing and the Managers Job

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters