Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Managers use motivation to get talented prospective workers to work for them.

Pay for knowledge,also known as skill-based pay,ties pay to the number of job-relevant skills or academic degrees employees earn.

Need-based perspectives try to explain why employees have different needs,what behaviors they select to satisfy them and how they decide if their choices were successful.

Motivation cannot be directly observed in another's behavior;it must be inferred from one's behavior.

Briefly explain McClelland's acquired needs theory.How should managers use this model to motivate employees? What do you think your levels are of the needs that McClelland identified? Explain why.

A simple model of motivation does not include which of the following?

McClelland believes that achievement,affiliation,and power are major motives which determine people's behavior in the workplace and that we learn these from the culture and our life experiences.

A manager should administer punishment in public in front of employees because the embarrassment enhances the punishment and its effectiveness.

Reinforcement theory suggests that behavior with positive consequences tends to be repeated,whereas behavior with negative consequences tends not to be repeated.

A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota,"Well,if this continues in the next 30 days,you'll probably be let go." By presenting something negative,the supervisor provides an example of _____.

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except _____.

Explain at least four of the six types of compensation plans,giving examples of each.Which type would be most motivating to you? Why?

______ is the expectation that successful performance of the task will lead to the desired outcome.

Explain the job characteristics model.Include job characteristics,psychological states,outcomes,and contingency factors.

The number one reason people quit their jobs is their dissatisfaction with their supervisors,not their paychecks.

To motivate employees,employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs,self-actualization.

Why do employees leave? What are some nonmonetary ways of compensating and retaining employees?

"I need close relationships." This statement reflects the desire for friendly and warm relations with other people,characteristic of the need for power.