Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

A sales commission is an example of a ______ compensation plan.

According to Herzberg's two-factor theory,only ______ factors can make employees satisfied with their jobs.

An example of an intrinsic reward occurred during an experiment by General Electric,which found that paying employees who were smokers up to $750 to quit and stay off cigarettes was three times as successful as a comparison group that got no paid incentives.

Instrumentality,also called the performance-to-reward expectancy,is the expectation that successful performance of the task will lead to the outcome desired.

According to Herzberg,hygiene factors are associated with job dissatisfaction.

List at least four ways how employees who feel they are being underrewarded might respond to the perceived inequity according to equity theory.

The HR manager told Jim that the company pays the total health insurance costs for a family of four.As a single man,this benefit did not seem especially important to him right now.Here,Jim is low on the ______ element of the expectancy theory.

Explain expectancy theory,and discuss how managers can use this model to help motivate employees.

Feedback in the simple motivation model serves to inform you whether behavior worked and should be used again.

As a maintenance person for the air force,Alex services aircraft engines,which protects the lives and safety of military personnel and their ability to conduct missions.Alex's job has a high level of _____.

Randy complained to his boss Maryann that he received the same bonus this quarter as everyone else,despite the longer hours he had worked and his higher level of experience,production and efficiency.If Maryann can't change the bonus,she should expect that Randy might respond in any of the following ways except _____.

In McClelland's acquired needs theory,the desire to excel at challenging tasks is part of the need for affiliation.

Even when he started his first job,Will was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work,even when it wasn't his job.Will probably has a _____.

According to the job design model,five core characteristics affect a worker's motivation because they affect three critical psychological states: meaningfulness of work,responsibility for results,and knowledge of results.

Sue is very aggressive at her job,and her coworkers complain that she often manipulates them and her boss in order to get ahead.She attempts to direct everything and everyone,regardless of the consequences to others or even the organization itself.Sue is expressing what type of need for power?

Choose a job you have held or that you know about.Analyze its characteristics,according to the job characteristics model.If you managed employees with this job,what could you do to increase its motivational potential?

A Scanlon plan is a type of ______ compensation plan.

According to goal-setting theory,goal setting helps motivate you by doing all the following except _____.

It is natural for people to set and strive for goals;even if people don't understand and accept the goals,the goal-setting process is useful.

Self-determination theory assumes that people are driven to try to grow and attain fulfillment,with their behavior and well-being influenced by three innate needs: competence,autonomy,and relatedness.