Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation.Give examples of each,preferably from your own experience.How should a manager use this distinction in trying to motivate employees?

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At his review last year,Bryan was promised a 20% raise if he met his production goals.Raises were included in today's paychecks,and although Bryan has met all of his goals,he only received a cost-of-living raise.In the future,Bryan's ______ will probably be ______.

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Having a best friend at work is not a factor that is characteristic of the best workplaces.

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Paula's management professor just told her class that the final exam is optional for students like her who currently have an A. She decides to take the exam anyway, since she likes the subject and wants to master the material. Paula is motivated to take the exam by a(n) _____.

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The three process perspectives on motivation are equity theory,expectancy theory,and goal-setting theory.

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Self-determination theory focuses primarily on intrinsic motivation and rewards rather than on extrinsic motivation and rewards.

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______ involves division of an organization's work and applies motivational theories to jobs to increase satisfaction and performance.

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List at least four reasons why knowledge of motivation important to managers.

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Define and explain the four types of reinforcement,including their effect on behavior.Give examples of each from your own experiences.

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An extrinsic reward such as money is the payoff a person receives from others for performing a particular task.

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In using reinforcement,a manager should _____.

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Which of the following is a process perspective on motivation?

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Reinforcement is anything that causes a given behavior to be repeated or inhibited.

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The extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them is called _____.

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Of the following,which is not a core job characteristic?

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Sharon has excelled as an auditor for a large financial consulting firm.She loves building mutually beneficial relationships and is extremely well liked by her clients.Sharon likely has a _____.

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Intrinsic motivation is not as long lasting as extrinsic motivation,and has a less positive impact on task performance.

(True/False)
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According to Maslow's theory,food,clothing,shelter,comfort and self-preservation are the needs at the lowest level of the hierarchy.

(True/False)
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An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better,which helps them meet which of Maslow's levels of need?

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Explain goal-setting theory and how goals should be set according to the theory.

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