Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

In two-factor theory,motivating factors include achievement,recognition,and responsibility.

According to expectancy theory,for a person's motivation to be high,he or she must be high on all three elements: instrumentality,performance,and valence.

Equity theory is based on the idea that employees are motivated to see fairness in the rewards they expect for task performance and are motivated to resolve feelings of injustice.

Research shows that simplified jobs lead to all the following except _____.

When using goal-setting theory to motivate employees,managers should _____.

The four principal perspectives on motivation are (1)content, (2)process, (3)competence,and (4)reinforcement.

Positive reinforcement is the process of strengthening a behavior by withdrawing something negative.

The task significance for a craftsperson who goes through all the steps to build a handmade acoustic guitar is higher than it is for an assembly-line worker who just installs windshields on cars.

Job ______ is the opposite of job ______.

How should managers use positive reinforcement to motivate?

Most workers rate monetary benefits higher than a caring boss.

No matter how fair managers think the organization's policies,procedures,and reward system are,each employee's perception of those factors is what counts.

Explain equity theory,and discuss how managers can use this model to help motivate workers.Give an example from your own experience of an inequitable situation,and use it to illustrate how people react to such circumstances.

Inputs,outputs,and comparisons are the essential elements in equity setting theory.

According to the acquired needs theory,the desire to influence others is part of the need for _____.

Managers can use both extrinsic and intrinsic rewards to encourage better work performance.

Gainsharing allow certain employees to buy stock at a future date for a discounted price.

According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to _____.

Using self-determination theory to motivate employees,at Cloud9,a data storage company,the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?

Define expectancy theory and list and define the three elements affecting motivation.