Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: competence,autonomy,and _____.

When using punishment,a manager should _____.

To be most motivating,goals should be specific and challenging but achievable.

What are the two assumptions on which fitting jobs to people is based? List two techniques for this type of job design.

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.

Maslow's theory indicates that employees have few needs beyond earning a paycheck.

Fitting people to jobs is based on the assumption that people are underutilized at work and that they want more variety and responsibility.

According to McClelland's theory,people learn their needs for power,achievement,and affiliation from their culture,and from life experiences;they are not born with them.

The five core job characteristics are skill variety,task identity,task significance,autonomy,and feedback.

You shouldn't reprimand in public,which would lead only to resentments that may have nothing to do with an employee's infractions.

Which of the following is the best statement of a goal?

List three major steps to follow when applying the job characteristics model.

McClelland's need for achievement corresponds most closely to _____.

_______ is the use of desirable consequences to strengthen a particular behavior.

For managers,the importance of Maslow's contribution is that he showed that workers _____.

Distinguish between the two types of rewards and provide an example of each.

Job design is positively associated with employee performance,job satisfaction,organizational commitment,physical and psychological well-being,as well as lower absenteeism and intentions to quit.

Clint is a branch manager for a large freight company.He has noticed low morale lately,perhaps because of the cramped quarters,stricter policies and lack of raises this year.According to Herzberg,Clint should first concentrate on _____.

The process of strengthening a behavior by withdrawing something negative is called _____.