Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Define the self-determination theory and list the three innate needs that influences behavior and well-being.

Goal-setting theory suggests behavior tends to be repeated if it has positive consequences and tends not to be if it has negative consequences.

According to Herzberg,which of the following is an example of a hygiene factor?

In reinforcement theory,both extinction and punishment increase the likelihood that a given behavior will be repeated.

To achieve psychological growth,according to the two-factor theory,people need to satisfy three innate needs including competence,autonomy,and relatedness.

For incentive compensation plans to work,rewards must be linked to performance and be measurable;they must satisfy individual needs;they must be agreed on by manager and employee;and they must be perceived as being equitable,believable,and achievable by employees.

If you assign a lot of importance or a high value to your prospective bonus or pay raise,then your valence is said to be high.

The theory under which people make the choice that promises them the greatest reward if they think they can get it is _____.

After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training and all shuttles were retrofitted with new braking systems.This helps to satisfy which of Maslow's needs?

What is motivation,and why is it important for managers to understand how motivation works? What do managers need to motivate people to do?

Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk.He is paid $5.00 per shirt.This is an example of a ______ compensation plan.

Which of the following is not a contingency factor in the job characteristics model?

Victoria runs a flower shop.She recently made some changes so that one employee answers phones and completes the order and payment process,while another creates arrangements and a third packages and delivers floral arrangements.Previously,each employee was responsible for the order from the phone call through the delivery.Such changes reflect which one of the following?

Theories that try to understand the thought processes by which people decide how to act are called _____.

Because the production division at Heavenly Gates Inc.is $10,000 below budget due to process improvements,this year 30% of the savings will be returned to the division to spend as desired,as a form of _____.

The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.

Ted's manager required him to give up his company car since he had missed sales goals for four consecutive quarters.Ted's manager used _____.

The process of building into a job such motivating factors as recognition and achievement is called _____.

According to equity theory,employees who feel they are being underrewarded might respond by doing less work,calling in sick,or leaving early.

Content perspectives,also known as need-based perspectives,include all except which one of the following theories?