Victoria Runs a Flower Shop

Victoria runs a flower shop.She recently made some changes so that one employee answers phones and completes the order and payment process,while another creates arrangements and a third packages and delivers floral arrangements.Previously,each employee was responsible for the order from the phone call through the delivery.Such changes reflect which one of the following?

A) feedback
B) autonomy
C) task significance
D) skill variety
E) task identity

Correct Answer:

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