Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

The motivating potential score (MPS)is calculated as part of using _____.

In Herzberg's theory,the lower-level needs are known as hygiene factors,and the higher-level needs are called motivating factors.

______________ focuses on employee perceptions as to how fairly they think they are being treated compared with others.

In managing for motivation,you should think about employees as people who are investors;they are investing their time,energy,and intelligence in your organization.

After struggling with the accounting training,Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted.In this case,Peter is low on the ______ element of expectancy theory.

When workers perceive they are being treated fairly on the job,they are most likely to _____.

John's manager just told his team about this year's contest,the winner of which will receive an all-expense paid trip to Bangkok.John does not like to travel to places where he can't speak the language,so he is not very enthusiastic.This reward has a high valence for John.

List and define each of the five core job characteristics.

According to expectancy theory,assuming they have choices,people will make the choice that promises them the greatest reward if they think they can get it.

Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.

According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are _____.

According to Maslow's theory,self-respect,status,reputation,recognition,and self-confidence are esteem needs.

Maslow's levels of needs,in order from lowest (most basic)to highest level,are _____.

Michele's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits,two tasks previously done by the accounting manager.This increase in responsibility would best be described as _____.

McClelland identifies the need for institutional power as positive and involving problem solving to further mutual goals.

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission.The team gets right to work,being motivated by a(n)_____.

Which of the following is not a practice used to create a flexible workplace?

Behavior modification is the use of reinforcement theory to change human behavior.

To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.

Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5% of the company's pretax profits for the previous period.This is known as _____.