Question 1

Organizational development is often put into practice by a __________.

Accepted Answer

A) transformative consultant 
B) catalytic consultant 
C) counselor 
D) change agent 
E) training specialist 
A) transformative consultant 
B) catalytic consultant 
C) counselor 
D) change agent 
E) training specialist D

Question 2

According to Lewin,for refreezing to take place,people need to become dissatisfied with the old way of doing things.

Accepted Answer

A) True 
 B)False  False

Question 3

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Accepted Answer

A) Change agent 
B) Benchmarking 
C) OD intervention 
D) Radical innovation 
E) Resistance to change 
A) Change agent 
B) Benchmarking 
C) OD intervention 
D) Radical innovation 
E) Resistance to change E

Question 4

Introducing a practice that is new to the industry is called a(n)______ change.

Accepted Answer

A) revolutionary 
B) adaptive 
C) radically innovative 
D) reactive 
E) innovative 
A) revolutionary 
B) adaptive 
C) radically innovative 
D) reactive 
E) innovative

Question 5

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term.This is a ______ innovation.

Accepted Answer

A) process 
B) product 
C) policy 
D) breakthrough 
E) reactive 
A) process 
B) product 
C) policy 
D) breakthrough 
E) reactive

Question 6

Which of the following is an effective way to deal with change and innovation?

Accepted Answer

A) Insist on success. 
B) Increase work rules and hierarchy. 
C) Copy others' successes. 
D) Jump right into it. 
E) Have the courage to follow your ideas. 
A) Insist on success. 
B) Increase work rules and hierarchy. 
C) Copy others' successes. 
D) Jump right into it. 
E) Have the courage to follow your ideas.

Question 7

An OD intervention that worked in the United States may not work well in another country.

Accepted Answer

A) True 
 B)False

Question 8

For most organizations,change is hard,and the tools for survival are time and money.

Accepted Answer

A) True 
 B)False

Question 9

Describe the four types of innovation.Give an example of each.

Accepted Answer

A product innovation is a change in the

Question 10

To make innovation happen,you need to recognize problems and opportunities,gain allies,overcome employee resistance,and execute well.

Accepted Answer

A) True 
 B)False

Question 11

Researchers working on hydrogen fuel cells hope that this could be a(n)______ innovation,leading to a clean,renewable energy source,and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.

Accepted Answer

A) incremental 
B) radical 
C) process 
D) product 
E) disruptive 
A) incremental 
B) radical 
C) process 
D) product 
E) disruptive

Question 12

An example of transformational innovation is when Keurig created a new category of coffee/tea preparation by offering cup-at-a-time pod-style brewing.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a supertrend shaping the future of business?

Accepted Answer

A) more niche products. 
B) information becoming a competitive advantage. 
C) traditional companies struggling with radically innovative change. 
D) offshore suppliers affecting U.S.business. 
E) faster speed-to-market. 
A) more niche products. 
B) information becoming a competitive advantage. 
C) traditional companies struggling with radically innovative change. 
D) offshore suppliers affecting U.S.business. 
E) faster speed-to-market.

Question 14

In the Internet Age,retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products,yet small sales,one or two rather than millions of items at a time,can produce big profits.This is an example of __________.

Accepted Answer

A) the marketplace becoming more segmented and moving toward more niche products 
B) declining population in developed countries 
C) China becoming the second-largest economic power 
D) the rise of business-to-business technology 
E) instant-gratification shopping 
A) the marketplace becoming more segmented and moving toward more niche products 
B) declining population in developed countries 
C) China becoming the second-largest economic power 
D) the rise of business-to-business technology 
E) instant-gratification shopping

Question 15

Describe the three factors that companies can use to encourage innovation.

Accepted Answer

Organizations have to develop ways to ma

Question 16

To carry out the diagnosis,OD consultants or managers use some combination of questionnaires,surveys,interviews,meetings,records,and direct observation to ascertain people's attitudes and to identify problem areas.

Accepted Answer

A) True 
 B)False

Question 17

Social media (LinkedIn,Facebook),used by 98% of recruiters,make finding employees more efficient.This is an example of a(n)__________ advancement or force.

Accepted Answer

A) technological 
B) social or political 
C) market 
D) inside 
E) demographic 
A) technological 
B) social or political 
C) market 
D) inside 
E) demographic

Question 18

Because radically innovative change will be felt as extremely threatening to managers' confidence and employees' job security,it may well tear at the fabric of the organization.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following sequences best describes how a manager can foster innovation in an organization?

Accepted Answer

A) devise solutions,reorganize,change culture,stabilize system 
B) recognize problems,overcome resistance,gain allies,penalize failures 
C) overcome resistance,empower employees,execute well,provide incentives 
D) recognize problems,train employees,devise solutions,execute well 
E) recognize problems,gain allies,overcome resistance,execute well 
A) devise solutions,reorganize,change culture,stabilize system 
B) recognize problems,overcome resistance,gain allies,penalize failures 
C) overcome resistance,empower employees,execute well,provide incentives 
D) recognize problems,train employees,devise solutions,execute well 
E) recognize problems,gain allies,overcome resistance,execute well

Question 20

Describe the three stages of Kurt Lewin's change model.

Accepted Answer

Kurt Lewin's change model has three stag

Organizational development is often put into practice by a __________.

According to Lewin,for refreezing to take place,people need to become dissatisfied with the old way of doing things.

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Introducing a practice that is new to the industry is called a(n)______ change.

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term.This is a ______ innovation.

Which of the following is an effective way to deal with change and innovation?

An OD intervention that worked in the United States may not work well in another country.

For most organizations,change is hard,and the tools for survival are time and money.

Describe the four types of innovation.Give an example of each.

To make innovation happen,you need to recognize problems and opportunities,gain allies,overcome employee resistance,and execute well.

Researchers working on hydrogen fuel cells hope that this could be a(n)______ innovation,leading to a clean,renewable energy source,and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.

An example of transformational innovation is when Keurig created a new category of coffee/tea preparation by offering cup-at-a-time pod-style brewing.

Which of the following is not a supertrend shaping the future of business?

In the Internet Age,retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products,yet small sales,one or two rather than millions of items at a time,can produce big profits.This is an example of __________.

Describe the three factors that companies can use to encourage innovation.

To carry out the diagnosis,OD consultants or managers use some combination of questionnaires,surveys,interviews,meetings,records,and direct observation to ascertain people's attitudes and to identify problem areas.

Social media (LinkedIn,Facebook),used by 98% of recruiters,make finding employees more efficient.This is an example of a(n)__________ advancement or force.

Because radically innovative change will be felt as extremely threatening to managers' confidence and employees' job security,it may well tear at the fabric of the organization.

Which of the following sequences best describes how a manager can foster innovation in an organization?

Describe the three stages of Kurt Lewin's change model.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Organizational development is often put into practice by a __________.

According to Lewin,for refreezing to take place,people need to become dissatisfied with the old way of doing things.

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Introducing a practice that is new to the industry is called a(n)______ change.

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term.This is a ______ innovation.

Which of the following is an effective way to deal with change and innovation?

An OD intervention that worked in the United States may not work well in another country.

For most organizations,change is hard,and the tools for survival are time and money.

Describe the four types of innovation.Give an example of each.

To make innovation happen,you need to recognize problems and opportunities,gain allies,overcome employee resistance,and execute well.

Researchers working on hydrogen fuel cells hope that this could be a(n)______ innovation,leading to a clean,renewable energy source,and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.

An example of transformational innovation is when Keurig created a new category of coffee/tea preparation by offering cup-at-a-time pod-style brewing.

Which of the following is not a supertrend shaping the future of business?

In the Internet Age,retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products,yet small sales,one or two rather than millions of items at a time,can produce big profits.This is an example of __________.

Describe the three factors that companies can use to encourage innovation.

To carry out the diagnosis,OD consultants or managers use some combination of questionnaires,surveys,interviews,meetings,records,and direct observation to ascertain people's attitudes and to identify problem areas.

Social media (LinkedIn,Facebook),used by 98% of recruiters,make finding employees more efficient.This is an example of a(n)__________ advancement or force.

Because radically innovative change will be felt as extremely threatening to managers' confidence and employees' job security,it may well tear at the fabric of the organization.

Which of the following sequences best describes how a manager can foster innovation in an organization?

Describe the three stages of Kurt Lewin's change model.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters