Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Hard data about absenteeism,turnover,and profitability are used in the evaluation,or step 3,of the OD process.

In the freezing stage,employees need to be helped to integrate the changed attitudes and behavior into their normal ways of doing things.

So-called Millennials (those born after 1980)are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos.This is an example of a ______ force for change.

The starting point for organizational innovation involves the six seeds of innovation.List at least four of the six seeds of innovation.

Define and describe the three types of change and provide an example for each.

Forces for change may consist of forces inside the organization such as demographic characteristics,technological advancements,shareholder,customer and market changes,and social and political pressures.

During Lewin's refreezing stage,managers should __________.

Describe resistance to change and the causes of resistance.

Links Cable Network has decided to offer an one-hour appointment window for customers needing installation or repair of its service,which will require the company to have several technicians on call.Links hopes this practice will give it an advantage over the competition,none of which have adopted such a practice.It is introducing a(n)______ change.

"What shall we do about the problem?" is the question that would most likely be asked during the ______ stage of OD.

Employees may resist change to its disruption of cultural traditions or group relationships,personality conflicts,lack of tact or poor timing and nonreinforcing reward systems.

Resistance can be considered to be the interaction of three causes: (1)employee characteristics, (2)change agent characteristics,and (3)the supervisor-employee relationship.

Lots of people don't like change due to a predisposition toward change,surprise and fear of the unknown,loss of status or job security,and poor timing.

An example of an inside force for organizational change is secondhand shops suffering from a recession-induced decline in thrift store donations,even as consumer demand for used goods went through the roof.

List at least five of ten reasons employees resist change.

Walmart's implementation of RFID,a type of technology that allows it to improve inventory tracking,is an example of a(n)______ change.

Which of the following is not one of Scott Berkun's seeds of innovation for organizations?

Jim Collins,researcher of enduring great companies,found that there are five stages of institutional decline which are largely self-inflicted.

Which of the following circumstances is unlikely to increase the success of OD?

Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products.This reflects __________.