Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

What are two myths about innovation?

In the changing stage of change of Lewin's change model,employees need to be given new information,perspectives,and models for behavior.

Describe the difference between proactive and reactive change.Contrast how managers act in each type.Which type of change is better?

Resistance to change can be considered to be the interaction of causes such as employee or change-agent characteristics.

Personal Care Products recently introduced a new acai berry shampoo.Rinn,director of new product development,has just reviewed the dismal results.As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction,he is confused by the outcome.But to keep his team open to innovation,Rinn should __________.

Feedback is used to refine the diagnosis after the evaluation step in the OD process.

Give examples of two forces outside an organization and two forces inside that would be likely indicators of a need for change.

As owner and senior accountant at a tax preparation firm,Mark is changing the work schedule of all employees,including managers and accountants,for the months of March and April,the company's busiest time.He is requiring work on weekends for everyone,using the same basic schedule as last two years.Mark should expect that his employees will be __________.

A process innovation is a change in the appearance or the performance of a product or a service or the creation of a new one.

Two supertrends include offshore suppliers changing the way we work;and knowledge,not information,becoming the new competitive advantage.

The third step of the OD process is evaluation,which uses employee surveys,interviews,and observation to ascertain initial attitudes and problem areas.

Which of the following is not an interacting factor that affects the level of resistance to change?

A(n)______ innovation is a change in the way a product or service is conceived,manufactured,or disseminated.

Explain how a change agent can impact resistance to change within an organization.

In the unfreezing stage,managers try to instill in employees the motivation to change,encouraging them to let go of attitudes and behaviors that are resistant to innovation.For this "unfreezing" to take place,employees need to become dissatisfied with the old way of doing things.Managers also need to reduce the barriers to change during this stage.

Joan,a new manager,must enforce sales report deadlines,but her team is struggling.She creates a new system to streamline the process and helps everyone understand why the deadlines are important.This is an example of which force for change?

During Lewin's changing stage,managers should __________.

The three types of change depend on what three criteria?

Explain how the OD process works.Suppose you were a student member of your college's or university's committee that was attempting to study why an excessive number of students drop out of your college.Give examples of activities your task force might take in each stage of its OD process.

_____________ is the set of techniques used for implementing planned change to make people and organizations more effective.