Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

The human resource manager at Helping Hands Inc.has just calculated that the employee absenteeism rate for 2015 is 15% higher than it was in 2014,and the turnover rate has increased 18% in the same time period.She should consider all but which one of the following options?

Blaming,reluctance to experiment,and a self-serving bias can lessen an employee's ability to learn from failure.

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ______ innovation.

OD focuses specifically on people in the change process.

The three most important ways to encourage innovation are by providing the right organizational culture,resources,and reward system.

During annual inventory week,a department store may ask its employees to work 12 hours a day instead of the usual 8.During tax-preparation time,the store's accounting department may imitate this same change in work hours.Although accounting employees are in a different department from stockroom and sales employees,it's expected they wouldn't be terribly upset by the temporary change in hours since they've seen it in effect elsewhere in the store.This is an example of innovative change.

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance,with some nurses concerned about the cost and short technological life cycle of these devices.This is an example of the __________ stage of change.

Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late.The drivers have resisted using GPS systems,claiming they knew their territories.But managers are now encouraging them to look for the best solution.Appliance America is in the ________ stage of Lewin's change model.

Which of the following is an example of a proactive change?

Innovation is the activity of creating new ideas and converting them into useful applications,which is different from invention and creativity.

Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine as subtle as passive resignation and as overt as deliberate sabotage.

Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.

During December at Toys For Tiny Tots,employees know that they are generally required to work different schedules,weekends,and often with overtime to support the holiday shopping season.This is an example of a(n)______ change.

What are the differences between innovation,invention,and creativity?

Teachers Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons since several of its financial competitors have recently begun to offer additional hours to customers.This is a(n)______ change.

Employees are likely to see an adaptive change as __________.

During the changing stage of Lewin's change model,managers should model the change themselves,as well as coach employees and reinforce the desired behaviors.

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n)______ innovation.

Inside forces for change include which of the following?

Wealth and money is one of six seeds of innovation according to Scott Berkun,author of The Myths of Innovation.