Question 1

Offering rewards for ethical behavior is a foolproof way to ensure ethical behavior from employees.

Accepted Answer

A) True 
 B)False

Question 2

Marco belongs to a specially trained team of eight employees that performs assignments with little or no oversight from managers.Marco most likely belongs to a ________.

Accepted Answer

A)  self-directed work team 
B)  problem-solving team 
C)  suggestion team 
D)  focus group 
A)  self-directed work team 
B)  problem-solving team 
C)  suggestion team 
D)  focus group

Question 3

The standards an individual uses to decide what his or her conduct should be are known as common law.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a procedure that corrects a subordinate for violating a rule or procedure?

Accepted Answer

A)  coaching 
B)  training 
C)  discipline 
D)  appraisal 
A)  coaching 
B)  training 
C)  discipline 
D)  appraisal

Question 5

What is an ethics code? What methods do firms use to monitor employees and ensure their compliance with ethics codes?

Accepted Answer

An ethics code is a document that memori

Question 6

Which of the following best defines values as they relate to organizational culture?

Accepted Answer

A)  a basic belief about what is right or wrong 
B)  characteristic values, traditions, and behaviors a company's employees share 
C)  principles of conduct governing an individual or group 
D)  standards of behavior accepted by society 
A)  a basic belief about what is right or wrong 
B)  characteristic values, traditions, and behaviors a company's employees share 
C)  principles of conduct governing an individual or group 
D)  standards of behavior accepted by society

Question 7

Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics.The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona.Recently,Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds.In addition,the firm has been sued by two former employees for wrongful discharge.As a result,Health-Tech's top executives are evaluating the firm's hiring process,ethics training system,reward system,and disciplinary system to determine how to promote ethics and fair treatment. Which of the following best supports the argument that Health-Tech should make significant changes to its disciplinary process?

Accepted Answer

A)  According to surveys, Health-Tech employees feel that managers do not listen to their concerns or take their opinions seriously. 
B)  Health-Tech requires employees to receive annual ethics training to ensure that they understand the firm's latest policies. 
C)  Health-Tech's main competitor uses fictional scenarios to test applicants' morality and has fewer ethics problems than Health-Tech. 
D)  Historically, arbitrators have overturned the dismissal decisions of Health-Tech's managers because of unclear company rules. 
A)  According to surveys, Health-Tech employees feel that managers do not listen to their concerns or take their opinions seriously. 
B)  Health-Tech requires employees to receive annual ethics training to ensure that they understand the firm's latest policies. 
C)  Health-Tech's main competitor uses fictional scenarios to test applicants' morality and has fewer ethics problems than Health-Tech. 
D)  Historically, arbitrators have overturned the dismissal decisions of Health-Tech's managers because of unclear company rules.

Question 8

A ________ is a special type of formal problem-solving team consisting of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

Accepted Answer

A)  self-managing work team 
B)  virtual focus group 
C)  suggestion team 
D)  quality circle 
A)  self-managing work team 
B)  virtual focus group 
C)  suggestion team 
D)  quality circle

Question 9

Ethics are best defined as the ________.

Accepted Answer

A)  basic beliefs about what is right or wrong 
B)  values, traditions, and behaviors a company's employees share 
C)  principles of conduct governing an individual or group 
D)  standards used by the organization to decide upon proper conduct 
A)  basic beliefs about what is right or wrong 
B)  values, traditions, and behaviors a company's employees share 
C)  principles of conduct governing an individual or group 
D)  standards used by the organization to decide upon proper conduct

Question 10

An ethics audit conducted by a firm would LEAST likely address ________.

Accepted Answer

A)  access to company information 
B)  employee discrimination 
C)  selection tools 
D)  gift giving 
A)  access to company information 
B)  employee discrimination 
C)  selection tools 
D)  gift giving

Question 11

During ethics training,which of the following would most likely emphasize the importance of ethics to the firm?

Accepted Answer

A)  top management participation 
B)  role-playing opportunities 
C)  online ethics software 
D)  disciplinary policies 
A)  top management participation 
B)  role-playing opportunities 
C)  online ethics software 
D)  disciplinary policies

Question 12

As a manager,all of the following are methods that you should use to shape the ethical behavior of subordinates EXCEPT ________.

Accepted Answer

A)  clarifying expectations 
B)  serving as a role model 
C)  rewarding honest work 
D)  taking credit for others' work 
A)  clarifying expectations 
B)  serving as a role model 
C)  rewarding honest work 
D)  taking credit for others' work

Question 13

What legislation exists to ensure that ethical decisions are made in the workplace? What is the role of the HR manager in workplace ethics?

Accepted Answer

Since 1991,federal sentencing guidelines

Question 14

Which of the following suggests that when a woman fails to act as anticipated,men and women will treat her more harshly than if a man had acted in the same manner?

Accepted Answer

A)  glass ceiling 
B)  Evil Woman Thesis 
C)  gender role error 
D)  self-serving bias 
A)  glass ceiling 
B)  Evil Woman Thesis 
C)  gender role error 
D)  self-serving bias

Question 15

Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics.The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona.Recently,Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds.In addition,the firm has been sued by two former employees for wrongful discharge.As a result,Health-Tech's top executives are evaluating the firm's hiring process,ethics training system,reward system,and disciplinary system to determine how to promote ethics and fair treatment. Health-Tech's HR department has devised a brief ethics test for employees to use when determining if their actions match Health-Tech's code of conduct.Which of the following questions is LEAST likely to be included on the ethics test?

Accepted Answer

A)  What Health-Tech employees will be affected by my actions? 
B)  Will my actions reflect negatively on the image of Health-Tech? 
C)  Would I perform this action if I worked for a Health-Tech competitor? 
D)  Is the action I am about to perform on behalf of Health-Tech a legal one? 
A)  What Health-Tech employees will be affected by my actions? 
B)  Will my actions reflect negatively on the image of Health-Tech? 
C)  Would I perform this action if I worked for a Health-Tech competitor? 
D)  Is the action I am about to perform on behalf of Health-Tech a legal one?

Question 16

Morality (and therefore ethical decisions)always involves the most fundamental questions of what is right and wrong,such as stealing,murder,and how to treat other people.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following terms refers to fair outcomes?

Accepted Answer

A)  distributive justice 
B)  procedural justice 
C)  interactional justice 
D)  normative justice 
A)  distributive justice 
B)  procedural justice 
C)  interactional justice 
D)  normative justice

Question 18

Employees who report unethical corporate behavior are primarily known as ________.

Accepted Answer

A)  whistleblowers 
B)  consultants 
C)  tipsters 
D)  advisers 
A)  whistleblowers 
B)  consultants 
C)  tipsters 
D)  advisers

Question 19

Which of the following is NOT one of the steps in discipline without punishing process?

Accepted Answer

A)  Issue an oral reminder 
B)  Immediately add a note to the employees personal file 
C)  Give a paid, one-day "decision-making leave." 
D)  Purge the person's file if no further incidents occur 
A)  Issue an oral reminder 
B)  Immediately add a note to the employees personal file 
C)  Give a paid, one-day "decision-making leave." 
D)  Purge the person's file if no further incidents occur

Question 20

Which of the following terms refers to discipline without punishment?

Accepted Answer

A)  democratic punishment 
B)  corporal punishment 
C)  alternative discipline 
D)  positive discipline 
A)  democratic punishment 
B)  corporal punishment 
C)  alternative discipline 
D)  positive discipline

Offering rewards for ethical behavior is a foolproof way to ensure ethical behavior from employees.

Marco belongs to a specially trained team of eight employees that performs assignments with little or no oversight from managers.Marco most likely belongs to a ________.

The standards an individual uses to decide what his or her conduct should be are known as common law.

Which of the following is a procedure that corrects a subordinate for violating a rule or procedure?

What is an ethics code? What methods do firms use to monitor employees and ensure their compliance with ethics codes?

Which of the following best defines values as they relate to organizational culture?

A ________ is a special type of formal problem-solving team consisting of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

Ethics are best defined as the ________.

An ethics audit conducted by a firm would LEAST likely address ________.

During ethics training,which of the following would most likely emphasize the importance of ethics to the firm?

As a manager,all of the following are methods that you should use to shape the ethical behavior of subordinates EXCEPT ________.

What legislation exists to ensure that ethical decisions are made in the workplace? What is the role of the HR manager in workplace ethics?

Which of the following suggests that when a woman fails to act as anticipated,men and women will treat her more harshly than if a man had acted in the same manner?

Morality (and therefore ethical decisions)always involves the most fundamental questions of what is right and wrong,such as stealing,murder,and how to treat other people.

Which of the following terms refers to fair outcomes?

Employees who report unethical corporate behavior are primarily known as ________.

Which of the following is NOT one of the steps in discipline without punishing process?

Which of the following terms refers to discipline without punishment?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters

Exam 12: Maintaining Positive Employee Relations

Offering rewards for ethical behavior is a foolproof way to ensure ethical behavior from employees.

Marco belongs to a specially trained team of eight employees that performs assignments with little or no oversight from managers.Marco most likely belongs to a ________.

The standards an individual uses to decide what his or her conduct should be are known as common law.

Which of the following is a procedure that corrects a subordinate for violating a rule or procedure?

What is an ethics code? What methods do firms use to monitor employees and ensure their compliance with ethics codes?

Which of the following best defines values as they relate to organizational culture?

A ________ is a special type of formal problem-solving team consisting of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

Ethics are best defined as the ________.

An ethics audit conducted by a firm would LEAST likely address ________.

During ethics training,which of the following would most likely emphasize the importance of ethics to the firm?

As a manager,all of the following are methods that you should use to shape the ethical behavior of subordinates EXCEPT ________.

What legislation exists to ensure that ethical decisions are made in the workplace? What is the role of the HR manager in workplace ethics?

Which of the following suggests that when a woman fails to act as anticipated,men and women will treat her more harshly than if a man had acted in the same manner?

Morality (and therefore ethical decisions)always involves the most fundamental questions of what is right and wrong,such as stealing,murder,and how to treat other people.

Which of the following terms refers to fair outcomes?

Employees who report unethical corporate behavior are primarily known as ________.

Which of the following is NOT one of the steps in discipline without punishing process?

Which of the following terms refers to discipline without punishment?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters