Question 1

What guidelines should a firm consider when designing a management development program? How can firms measure the effectiveness of such programs?

Accepted Answer

Firms should design a management development program that makes sense in terms of the firm's strategy and goals and make sure to involve top management in creating the program's goals.Programs should be practical rather than theoretical and offer short,high-involvement activities.Controlled experimentation is the method of choice in evaluating training programs.A controlled experiment uses both a training group and a control group (which receives no training).Data (for instance,on quantity of production or quality of soldered junctions)are obtained both before and after the training effort in the group exposed to training,and before and after a corresponding work period in the control group.It is thus presumably possible to determine the extent to which any change in performance in the training group resulted from the training itself rather than from some organization-wide change such as a raise in pay; we assume that the latter would have equally affected employees in both groups.

Question 2

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following undermines the argument that the drop in Samson's sales can be solved through training?

Accepted Answer

A)  Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees. 
B)  The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs. 
C)  Samson's most experienced salesperson retired after working at the firm for more than 20 years. 
D)  Samson no longer requires salespeople to have medical backgrounds or science degrees. 
A)  Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees. 
B)  The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs. 
C)  Samson's most experienced salesperson retired after working at the firm for more than 20 years. 
D)  Samson no longer requires salespeople to have medical backgrounds or science degrees. A

Question 3

What is the primary focus of a strategic training needs analysis?

Accepted Answer

A)  training needed for future jobs 
B)  evaluation of training programs 
C)  training needed for current jobs 
D)  evaluation of strategic planning 
A)  training needed for future jobs 
B)  evaluation of training programs 
C)  training needed for current jobs 
D)  evaluation of strategic planning A

Question 4

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Accepted Answer

A)  Managerial development 
B)  Action research 
C)  Succession planning 
D)  Organizational development 
A)  Managerial development 
B)  Action research 
C)  Succession planning 
D)  Organizational development

Question 5

Apprenticeship training is a process by which people become skilled workers,usually through a combination of formal learning and long-term on-the-job training,often under the tutelage of a master craftsperson.

Accepted Answer

A) True 
 B)False

Question 6

Approximately ________ of what employees learn on the job comes from informal learning.

Accepted Answer

A)  80% 
B)  60% 
C)  40% 
D)  20% 
A)  80% 
B)  60% 
C)  40% 
D)  20%

Question 7

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.

Accepted Answer

A)  coaching 
B)  role playing 
C)  observation 
D)  job rotation 
A)  coaching 
B)  role playing 
C)  observation 
D)  job rotation

Question 8

Which of the following is a section of an employer's website that offers employees online access to training courses?

Accepted Answer

A)  vestibule 
B)  learning portal 
C)  videoconference 
D)  virtual classroom 
A)  vestibule 
B)  learning portal 
C)  videoconference 
D)  virtual classroom

Question 9

In the ADDIE training process model,which of the following occurs immediately after a needs analysis has been conducted?

Accepted Answer

A)  assessing the program's successes or failures 
B)  presenting the program to a test audience 
C)  designing the overall training program 
D)  training a targeted employee group 
A)  assessing the program's successes or failures 
B)  presenting the program to a test audience 
C)  designing the overall training program 
D)  training a targeted employee group

Question 10

Unlike traditional orientation programs,which topic is included in many modern orientation programs?

Accepted Answer

A)  organizational charts 
B)  culture and values 
C)  personnel policies 
D)  health benefits 
A)  organizational charts 
B)  culture and values 
C)  personnel policies 
D)  health benefits

Question 11

A task analysis is typically conducted to identify the training needs of current employees,while a performance analysis is limited to newly hired employees.

Accepted Answer

A) True 
 B)False

Question 12

Survey research is another OD option.

Accepted Answer

A) True 
 B)False

Question 13

Managers at Southwest Communications have decided that their employees would benefit from training.In the past,the firm has used classroom instructors to train workers.However,the firm has a tight budget and is considering the idea of using Web-based instruction to train employees.What research findings support the decision by Southwest Communications to use Web-based instruction?

Accepted Answer

A)  Trainees are more satisfied with Web-based instruction than classroom instruction. 
B)  Web-based instruction teaches how to perform tasks better than classroom instruction. 
C)  Trainees are better able to control pace and content with classroom instruction. 
D)  Web-based instruction teaches the memory of facts better than classroom instruction. 
A)  Trainees are more satisfied with Web-based instruction than classroom instruction. 
B)  Web-based instruction teaches how to perform tasks better than classroom instruction. 
C)  Trainees are better able to control pace and content with classroom instruction. 
D)  Web-based instruction teaches the memory of facts better than classroom instruction.

Question 14

Which of the following is NOT a way to overcome resistance to change?

Accepted Answer

A)  impose rewards or sanctions that guide employee behaviors 
B)  negotiate with employees 
C)  give inspirational speeches 
D)  fire employees who resist change 
A)  impose rewards or sanctions that guide employee behaviors 
B)  negotiate with employees 
C)  give inspirational speeches 
D)  fire employees who resist change

Question 15

Which of the following consolidates the knowledge,skills,and behaviors that an individual needs to perform a job well?

Accepted Answer

A)  instructional objective 
B)  ranking method 
C)  competency model 
D)  work council 
A)  instructional objective 
B)  ranking method 
C)  competency model 
D)  work council

Question 16

Over the last six months,Leslie,a management trainee at Federal Express,has spent time working in the shipping,accounting,and marketing departments.Leslie is most likely engaged in ________.

Accepted Answer

A)  management games 
B)  action learning 
C)  job rotation 
D)  role playing 
A)  management games 
B)  action learning 
C)  job rotation 
D)  role playing

Question 17

Management development is a special approach to organizational change in which the employees themselves formulate the change that is required and implement it.

Accepted Answer

A) True 
 B)False

Question 18

Lara is a mid-level manager at a telemarketing company.She has been given the task of coaching a new employee,so Lara will most likely ________.

Accepted Answer

A)  show the new employee the steps of various tasks 
B)  develop a change plan with the new employee 
C)  monitor the new employee's benefits plan 
D)  modify the new employee's workload 
A)  show the new employee the steps of various tasks 
B)  develop a change plan with the new employee 
C)  monitor the new employee's benefits plan 
D)  modify the new employee's workload

Question 19

Which training method divides trainees into six-person companies that compete with other companies in a simulated marketplace?

Accepted Answer

A)  improvisation 
B)  management games 
C)  case study 
D)  action learning 
A)  improvisation 
B)  management games 
C)  case study 
D)  action learning

Question 20

Since the ability to work with a team is a natural skill,few firms provide teamwork training programs to employees.

Accepted Answer

A) True 
 B)False

What guidelines should a firm consider when designing a management development program? How can firms measure the effectiveness of such programs?

What is the primary focus of a strategic training needs analysis?

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Apprenticeship training is a process by which people become skilled workers,usually through a combination of formal learning and long-term on-the-job training,often under the tutelage of a master craftsperson.

Approximately ________ of what employees learn on the job comes from informal learning.

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.

Which of the following is a section of an employer's website that offers employees online access to training courses?

In the ADDIE training process model,which of the following occurs immediately after a needs analysis has been conducted?

Unlike traditional orientation programs,which topic is included in many modern orientation programs?

A task analysis is typically conducted to identify the training needs of current employees,while a performance analysis is limited to newly hired employees.

Survey research is another OD option.

Which of the following is NOT a way to overcome resistance to change?

Which of the following consolidates the knowledge,skills,and behaviors that an individual needs to perform a job well?

Over the last six months,Leslie,a management trainee at Federal Express,has spent time working in the shipping,accounting,and marketing departments.Leslie is most likely engaged in ________.

Management development is a special approach to organizational change in which the employees themselves formulate the change that is required and implement it.

Lara is a mid-level manager at a telemarketing company.She has been given the task of coaching a new employee,so Lara will most likely ________.

Which training method divides trainees into six-person companies that compete with other companies in a simulated marketplace?

Since the ability to work with a team is a natural skill,few firms provide teamwork training programs to employees.

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

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Exam 7: Training and Developing Employees

What guidelines should a firm consider when designing a management development program? How can firms measure the effectiveness of such programs?

What is the primary focus of a strategic training needs analysis?

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Apprenticeship training is a process by which people become skilled workers,usually through a combination of formal learning and long-term on-the-job training,often under the tutelage of a master craftsperson.

Approximately ________ of what employees learn on the job comes from informal learning.

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.

Which of the following is a section of an employer's website that offers employees online access to training courses?

In the ADDIE training process model,which of the following occurs immediately after a needs analysis has been conducted?

Unlike traditional orientation programs,which topic is included in many modern orientation programs?

A task analysis is typically conducted to identify the training needs of current employees,while a performance analysis is limited to newly hired employees.

Survey research is another OD option.

Which of the following is NOT a way to overcome resistance to change?

Which of the following consolidates the knowledge,skills,and behaviors that an individual needs to perform a job well?

Over the last six months,Leslie,a management trainee at Federal Express,has spent time working in the shipping,accounting,and marketing departments.Leslie is most likely engaged in ________.

Management development is a special approach to organizational change in which the employees themselves formulate the change that is required and implement it.

Lara is a mid-level manager at a telemarketing company.She has been given the task of coaching a new employee,so Lara will most likely ________.

Which training method divides trainees into six-person companies that compete with other companies in a simulated marketplace?

Since the ability to work with a team is a natural skill,few firms provide teamwork training programs to employees.

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters