Question 1

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Accepted Answer

A)  job instruction training 
B)  understudy training 
C)  programmed learning 
D)  apprenticeship training 
A)  job instruction training 
B)  understudy training 
C)  programmed learning 
D)  apprenticeship training

Question 2

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers? Why?

Accepted Answer

On-the-job training (OJT)means having a

Question 3

According to experts French and Bell,one OD method,________,begins with the consultant interviewing each of the group members and the leader before the meeting.

Accepted Answer

A)  role playing 
B)  team-building meetings 
C)  case studies 
D)  action research 
A)  role playing 
B)  team-building meetings 
C)  case studies 
D)  action research

Question 4

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Accepted Answer

A) True 
 B)False

Question 5

Kate,an HR manager,is designing a training program for process engineers.Which of the following activities is Kate LEAST likely to perform at this stage?

Accepted Answer

A)  setting performance objectives 
B)  choosing a delivery method 
C)  analyzing training needs 
D)  estimating a budget 
A)  setting performance objectives 
B)  choosing a delivery method 
C)  analyzing training needs 
D)  estimating a budget

Question 6

Which of the following would be most helpful to review when conducting a performance analysis of an employee?

Accepted Answer

A)  employment application 
B)  employee handbook 
C)  customer complaints 
D)  health claims 
A)  employment application 
B)  employee handbook 
C)  customer complaints 
D)  health claims

Question 7

To bring about a desired organizational change at work,establish a sense of urgency.

Accepted Answer

A) True 
 B)False

Question 8

In which of the following settings would mobile learning be most appropriate?

Accepted Answer

A)  giving a salesperson an update on inventory 
B)  helping an HR manager handle an angry worker 
C)  showing a mechanical engineer numerous schematics 
D)  providing a marketing manager with multiple spreadsheets 
A)  giving a salesperson an update on inventory 
B)  helping an HR manager handle an angry worker 
C)  showing a mechanical engineer numerous schematics 
D)  providing a marketing manager with multiple spreadsheets

Question 9

Jack hopes to be promoted to head of his department next year.In the meantime,he has been assigned to spend a year as assistant to the current department head.This is an example of the ________ form of training.

Accepted Answer

A)  job rotation 
B)  job instruction 
C)  coaching 
D)  informal learning 
A)  job rotation 
B)  job instruction 
C)  coaching 
D)  informal learning

Question 10

Apprenticeship training is a step-by-step,self-learning method which uses a textbook,computer,or the Internet.

Accepted Answer

A) True 
 B)False

Question 11

________ means having a person learn a job by actually doing it.

Accepted Answer

A)  Simulated learning 
B)  On-the-job training 
C)  Social learning 
D)  Behavior modeling 
A)  Simulated learning 
B)  On-the-job training 
C)  Social learning 
D)  Behavior modeling

Question 12

Which of the following would most likely make material presented during a training program more meaningful to trainees?

Accepted Answer

A)  using familiar examples 
B)  providing guest speakers 
C)  providing short breaks 
D)  encouraging group work 
A)  using familiar examples 
B)  providing guest speakers 
C)  providing short breaks 
D)  encouraging group work

Question 13

What steps can be taken during training programs to motivate trainees to learn? How can learning be reinforced during a training program?

Accepted Answer

Learners are more motivated to learn som

Question 14

What are the main steps involved in the training process? What are two methods used to assess employee training needs?

Accepted Answer

The four steps of the training process a

Question 15

Maria was recently hired as an accountant with a large marketing firm.Today is Maria's first day of work,and she will be attending an employee orientation session.Which of the following is LEAST likely to be addressed during Maria's orientation?

Accepted Answer

A)  employee benefits 
B)  daily routine 
C)  safety measures 
D)  sales methods 
A)  employee benefits 
B)  daily routine 
C)  safety measures 
D)  sales methods

Question 16

The case study method is an on-the-job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?

Accepted Answer

A)  orientation 
B)  training 
C)  development 
D)  appraisal 
A)  orientation 
B)  training 
C)  development 
D)  appraisal

Question 18

What are the desired results of a successful employee orientation program?

Accepted Answer

New employees should feel welcome and at

Question 19

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would perform the initial orientation in most firms?

Accepted Answer

A)  HR specialist 
B)  mid-level manager 
C)  administrative assistant 
D)  immediate supervisor 
A)  HR specialist 
B)  mid-level manager 
C)  administrative assistant 
D)  immediate supervisor

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers? Why?

According to experts French and Bell,one OD method,________,begins with the consultant interviewing each of the group members and the leader before the meeting.

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Kate,an HR manager,is designing a training program for process engineers.Which of the following activities is Kate LEAST likely to perform at this stage?

Which of the following would be most helpful to review when conducting a performance analysis of an employee?

To bring about a desired organizational change at work,establish a sense of urgency.

In which of the following settings would mobile learning be most appropriate?

Jack hopes to be promoted to head of his department next year.In the meantime,he has been assigned to spend a year as assistant to the current department head.This is an example of the ________ form of training.

Apprenticeship training is a step-by-step,self-learning method which uses a textbook,computer,or the Internet.

________ means having a person learn a job by actually doing it.

Which of the following would most likely make material presented during a training program more meaningful to trainees?

What steps can be taken during training programs to motivate trainees to learn? How can learning be reinforced during a training program?

What are the main steps involved in the training process? What are two methods used to assess employee training needs?

Maria was recently hired as an accountant with a large marketing firm.Today is Maria's first day of work,and she will be attending an employee orientation session.Which of the following is LEAST likely to be addressed during Maria's orientation?

The case study method is an on-the-job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?

What are the desired results of a successful employee orientation program?

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

Which of the following would perform the initial orientation in most firms?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

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Exam 7: Training and Developing Employees

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers? Why?

According to experts French and Bell,one OD method,________,begins with the consultant interviewing each of the group members and the leader before the meeting.

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Kate,an HR manager,is designing a training program for process engineers.Which of the following activities is Kate LEAST likely to perform at this stage?

Which of the following would be most helpful to review when conducting a performance analysis of an employee?

To bring about a desired organizational change at work,establish a sense of urgency.

In which of the following settings would mobile learning be most appropriate?

Jack hopes to be promoted to head of his department next year.In the meantime,he has been assigned to spend a year as assistant to the current department head.This is an example of the ________ form of training.

Apprenticeship training is a step-by-step,self-learning method which uses a textbook,computer,or the Internet.

________ means having a person learn a job by actually doing it.

Which of the following would most likely make material presented during a training program more meaningful to trainees?

What steps can be taken during training programs to motivate trainees to learn? How can learning be reinforced during a training program?

What are the main steps involved in the training process? What are two methods used to assess employee training needs?

Maria was recently hired as an accountant with a large marketing firm.Today is Maria's first day of work,and she will be attending an employee orientation session.Which of the following is LEAST likely to be addressed during Maria's orientation?

The case study method is an on-the-job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?

What are the desired results of a successful employee orientation program?

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

Which of the following would perform the initial orientation in most firms?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters