Question 1

According to experts,ethical behavior in the workplace begins with ________.

Accepted Answer

A)  fraudulent deeds 
B)  organizational fit 
C)  moral awareness 
D)  reward systems 
A)  fraudulent deeds 
B)  organizational fit 
C)  moral awareness 
D)  reward systems

Question 2

Many employers give employees a process and procedure through which to communicate unfair treatment.This process and procedure is known as a(n)________ procedure.

Accepted Answer

A)  officer complaint 
B)  board of review 
C)  management review 
D)  grievance review 
A)  officer complaint 
B)  board of review 
C)  management review 
D)  grievance review

Question 3

Which of the following is the primary element of properly developed disciplinary procedures?

Accepted Answer

A)  electronic employee monitoring 
B)  clearly established rules 
C)  anonymous surveys 
D)  severe penalties 
A)  electronic employee monitoring 
B)  clearly established rules 
C)  anonymous surveys 
D)  severe penalties

Question 4

What is the intended goal of most self-directed work teams?

Accepted Answer

A)  analyzing and solving a problem in one work area 
B)  developing a well-defined segment of finished work 
C)  brainstorming ideas to solve a specific analytical task 
D)  discussing organization-wide issues and problems 
A)  analyzing and solving a problem in one work area 
B)  developing a well-defined segment of finished work 
C)  brainstorming ideas to solve a specific analytical task 
D)  discussing organization-wide issues and problems

Question 5

A fair discipline process is built on all of the following EXCEPT ________.

Accepted Answer

A)  established rules and regulations 
B)  a system of progressive penalties 
C)  performance appraisals 
D)  an appeals process 
A)  established rules and regulations 
B)  a system of progressive penalties 
C)  performance appraisals 
D)  an appeals process

Question 6

A manager constructs a fair discipline process on three pillars: rules and regulations,a system of progressive penalties,and outplacement counseling.

Accepted Answer

A) True 
 B)False

Question 7

________ is the characteristic values,traditions,and behaviors a company's employees share.

Accepted Answer

A)  Organizational culture 
B)  Organizational climate 
C)  Organizational ethics 
D)  National culture 
A)  Organizational culture 
B)  Organizational climate 
C)  Organizational ethics 
D)  National culture

Question 8

Kareem belongs to a temporary work group that analyzes manufacturing productivity.The group meets informally to brainstorm and develop ideas to raise productivity.Kareem most likely belongs to a ________.

Accepted Answer

A)  quality circle 
B)  suggestion team 
C)  self-directed work team 
D)  high-performance work team 
A)  quality circle 
B)  suggestion team 
C)  self-directed work team 
D)  high-performance work team

Question 9

Which of the following has increased the need for employee monitoring in recent years?

Accepted Answer

A)  cell phones 
B)  GPS software 
C)  social media 
D)  productivity software 
A)  cell phones 
B)  GPS software 
C)  social media 
D)  productivity software

Question 10

Tamika,a FedEx employee,had some specific complaints about her job.According to FedEx's guaranteed fair treatment program,what should Tamika do?

Accepted Answer

A)  complete an anonymous survey 
B)  file a written complaint with the employee relations department 
C)  submit a formal, written appeal to the department's vice president 
D)  file a letter of appeal with the Equal Employment Opportunity Commission 
A)  complete an anonymous survey 
B)  file a written complaint with the employee relations department 
C)  submit a formal, written appeal to the department's vice president 
D)  file a letter of appeal with the Equal Employment Opportunity Commission

Question 11

What is the most likely result of unfair treatment and abusive supervision in the workplace?

Accepted Answer

A)  reduced benefits 
B)  increased stress 
C)  reduced commissions 
D)  increased whistleblowing 
A)  reduced benefits 
B)  increased stress 
C)  reduced commissions 
D)  increased whistleblowing

Question 12

Which of the following is NOT considered a component of bullying?

Accepted Answer

A)  intent to cause harm 
B)  power imbalance 
C)  actions done by accident 
D)  repetition 
A)  intent to cause harm 
B)  power imbalance 
C)  actions done by accident 
D)  repetition

Question 13

If an employer is monitoring a phone call and then determines it to be personal in nature,the employer must cease monitoring.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following would LEAST likely be viewed as an employee privacy violation?

Accepted Answer

A)  publication of private matters 
B)  disclosure of medical records 
C)  e-mail surveillance 
D)  iris scanning 
A)  publication of private matters 
B)  disclosure of medical records 
C)  e-mail surveillance 
D)  iris scanning

Question 15

The periodic administration of employee opinion surveys helps managers to ________.

Accepted Answer

A)  implement training programs 
B)  collect downward feedback 
C)  quantify performance appraisals 
D)  build two-way communication 
A)  implement training programs 
B)  collect downward feedback 
C)  quantify performance appraisals 
D)  build two-way communication

Question 16

Where are an organization's rules and regulations usually stated?

Accepted Answer

A)  employee handbook 
B)  code of ethics outline 
C)  sexual harassment training guide 
D)  human resource policy manual 
A)  employee handbook 
B)  code of ethics outline 
C)  sexual harassment training guide 
D)  human resource policy manual

Question 17

According to ethics surveys,which of the following is the underlying factor behind most ethical lapses in the workplace?

Accepted Answer

A)  unclear standards 
B)  company pressures 
C)  distrust of co-workers 
D)  personal financial problems 
A)  unclear standards 
B)  company pressures 
C)  distrust of co-workers 
D)  personal financial problems

Question 18

Which activity involves establishing and maintaining positive employee-employer relationships?

Accepted Answer

A)  employee relations 
B)  succession planning 
C)  employee development 
D)  human resource management 
A)  employee relations 
B)  succession planning 
C)  employee development 
D)  human resource management

Question 19

Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks.Todd's assistant,Suzanne,took a two-hour lunch break today without prior approval.Suzanne has never broken any other rules since being employed by the company.R&R has a nonpunitive discipline policy.Which of the following will most likely be Todd's response to Suzanne's violation?

Accepted Answer

A)  issuing an oral reminder to Suzanne 
B)  telling Suzanne that she is dismissed 
C)  giving Suzanne a one-day leave with pay 
D)  issuing a formal written reminder to Suzanne 
A)  issuing an oral reminder to Suzanne 
B)  telling Suzanne that she is dismissed 
C)  giving Suzanne a one-day leave with pay 
D)  issuing a formal written reminder to Suzanne

Question 20

Every year,Johnson Technologies hosts a banquet during which employees are given various awards,such as "safest driver" and "branch employee of the year." What is Johnson Technologies most likely trying to accomplish with this activity?

Accepted Answer

A)  demonstrate ethical behavior 
B)  implement employee benefits 
C)  improve employee relations 
D)  gather organizational feedback 
A)  demonstrate ethical behavior 
B)  implement employee benefits 
C)  improve employee relations 
D)  gather organizational feedback

According to experts,ethical behavior in the workplace begins with ________.

Many employers give employees a process and procedure through which to communicate unfair treatment.This process and procedure is known as a(n)________ procedure.

Which of the following is the primary element of properly developed disciplinary procedures?

What is the intended goal of most self-directed work teams?

A fair discipline process is built on all of the following EXCEPT ________.

A manager constructs a fair discipline process on three pillars: rules and regulations,a system of progressive penalties,and outplacement counseling.

________ is the characteristic values,traditions,and behaviors a company's employees share.

Kareem belongs to a temporary work group that analyzes manufacturing productivity.The group meets informally to brainstorm and develop ideas to raise productivity.Kareem most likely belongs to a ________.

Which of the following has increased the need for employee monitoring in recent years?

Tamika,a FedEx employee,had some specific complaints about her job.According to FedEx's guaranteed fair treatment program,what should Tamika do?

What is the most likely result of unfair treatment and abusive supervision in the workplace?

Which of the following is NOT considered a component of bullying?

If an employer is monitoring a phone call and then determines it to be personal in nature,the employer must cease monitoring.

Which of the following would LEAST likely be viewed as an employee privacy violation?

The periodic administration of employee opinion surveys helps managers to ________.

Where are an organization's rules and regulations usually stated?

According to ethics surveys,which of the following is the underlying factor behind most ethical lapses in the workplace?

Which activity involves establishing and maintaining positive employee-employer relationships?

Every year,Johnson Technologies hosts a banquet during which employees are given various awards,such as "safest driver" and "branch employee of the year." What is Johnson Technologies most likely trying to accomplish with this activity?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters

Exam 12: Maintaining Positive Employee Relations

According to experts,ethical behavior in the workplace begins with ________.

Many employers give employees a process and procedure through which to communicate unfair treatment.This process and procedure is known as a(n)________ procedure.

Which of the following is the primary element of properly developed disciplinary procedures?

What is the intended goal of most self-directed work teams?

A fair discipline process is built on all of the following EXCEPT ________.

A manager constructs a fair discipline process on three pillars: rules and regulations,a system of progressive penalties,and outplacement counseling.

________ is the characteristic values,traditions,and behaviors a company's employees share.

Kareem belongs to a temporary work group that analyzes manufacturing productivity.The group meets informally to brainstorm and develop ideas to raise productivity.Kareem most likely belongs to a ________.

Which of the following has increased the need for employee monitoring in recent years?

Tamika,a FedEx employee,had some specific complaints about her job.According to FedEx's guaranteed fair treatment program,what should Tamika do?

What is the most likely result of unfair treatment and abusive supervision in the workplace?

Which of the following is NOT considered a component of bullying?

If an employer is monitoring a phone call and then determines it to be personal in nature,the employer must cease monitoring.

Which of the following would LEAST likely be viewed as an employee privacy violation?

The periodic administration of employee opinion surveys helps managers to ________.

Where are an organization's rules and regulations usually stated?

According to ethics surveys,which of the following is the underlying factor behind most ethical lapses in the workplace?

Which activity involves establishing and maintaining positive employee-employer relationships?

Every year,Johnson Technologies hosts a banquet during which employees are given various awards,such as "safest driver" and "branch employee of the year." What is Johnson Technologies most likely trying to accomplish with this activity?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters