Question 1

The intranet installed by ANZ bank has allowed its 30,000 plus staff to:

Accepted Answer

A) provide accurate information to customers 
B) keep up-to-date with events in the bank 
C) download product knowledge information and training modules onto their desktops 
D) keep track of rivals' accounts 
E) A,B and C. 
A) provide accurate information to customers 
B) keep up-to-date with events in the bank 
C) download product knowledge information and training modules onto their desktops 
D) keep track of rivals' accounts 
E) A,B and C.

Question 2

A computer-based information technology that is helpful for contributing diverse information to team decision making is called a(n):

Accepted Answer

A)  artificial intelligence 
B)  expert system 
C)  electronic data interchange 
D)  collaborative work system 
E)  None of these choices. 
A)  artificial intelligence 
B)  expert system 
C)  electronic data interchange 
D)  collaborative work system 
E)  None of these choices.

Question 3

Why do companies try to keep inventory low?

Accepted Answer

A)  It keeps production stable. 
B)  It keeps the raw materials market balanced. 
C)  The lower the inventory, the more flexibility the company is. 
D)  It keeps the suppliers in competition with one another. 
E)  Money that is not tied up with inventory can be used for other purposes (increased liquidity). 
A)  It keeps production stable. 
B)  It keeps the raw materials market balanced. 
C)  The lower the inventory, the more flexibility the company is. 
D)  It keeps the suppliers in competition with one another. 
E)  Money that is not tied up with inventory can be used for other purposes (increased liquidity).

Question 4

An interactive computer-based system that uses decision models and specialised databases to support organisation decision makers is known as a(n):

Accepted Answer

A)  decision support system 
B)  office automation system 
C)  expert system 
D)  transaction processing system 
E)  GIS. 
A)  decision support system 
B)  office automation system 
C)  expert system 
D)  transaction processing system 
E)  GIS.

Question 5

A group decision support system is a management information system to facilitate strategic decision making at the highest level of management,while an executive information system is an interactive computer-based system that facilitates group decision making.

Accepted Answer

A) True 
 B)False

Question 6

List the characteristics of a 'nimble organisation'.

Accepted Answer

In order to create a nimble or

Question 7

Knowledge management refers to efforts to systematically gather knowledge,make it widely available throughout the organisation and foster a culture of learning.

Accepted Answer

A) True 
 B)False

Question 8

An organisation that produces non-physical goods that require customer involvement and cannot be stored in inventory is a service organisation.

Accepted Answer

A) True 
 B)False

Question 9

Managing the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers is known as:

Accepted Answer

A)  manufacturing operations 
B)  customer relationship management (CRM) 
C)  supply chain management 
D)  networking 
E)  None of these choices. 
A)  manufacturing operations 
B)  customer relationship management (CRM) 
C)  supply chain management 
D)  networking 
E)  None of these choices.

Question 10

An organisation that produces non-physical outputs that require customer involvement and cannot be stored in inventory is called a(n)____________________ organisation.

Accepted Answer

The answer of An organisation that produces non-physical outputs that...

Question 11

____________________ are systems that link people and departments within a particular building or across corporate offices.

Accepted Answer

The answer of ____________________ are systems that link people and...

Question 12

A computer network that uses Internet technology but limits access to all or some of the organisation's employees is referred to as a(n)____________________.

Accepted Answer

The answer of A computer network that uses Internet technology...

Question 13

A(n)_____________________ (two words)system is a system that uses advanced technology,digitally controlled,to allow for adaptation to produce a range of products.

Accepted Answer

The answer of A(n)_____________________ (two words)system is a system that...

Question 14

In terms of goods produced,what are the basic differences between a manufacturing organisation and a service organisation?

Accepted Answer

A manufacturing organisation produces ph

Question 15

In a computer manufacturing organisation,the technical core includes:

Accepted Answer

A)  the plants where the computers are manufactured 
B)  the human resources department 
C)  the research and development department 
D)  the marketing department 
E)  All of these choices. 
A)  the plants where the computers are manufactured 
B)  the human resources department 
C)  the research and development department 
D)  the marketing department 
E)  All of these choices.

Question 16

_________________ is a system that uses advanced technologies,digitally controlled,to allow for adaptation to produce a range of products.

Accepted Answer

A)  Lean manufacturing 
B)  A reliable production system 
C)  Radio-frequency identification 
D)  A dependent demand system 
E) Digital factories 
A)  Lean manufacturing 
B)  A reliable production system 
C)  Radio-frequency identification 
D)  A dependent demand system 
E) Digital factories

Question 17

Just-in-time (JIT)inventory systems are designed to increase the level of an organisation's inventory and reduce its associated costs.

Accepted Answer

A) True 
 B)False

Question 18

List the characteristics of manufacturing versus service organisations.

Accepted Answer

Manufacturing organisations:
1.Produce p

Question 19

The technical core in a car company includes the plants that manufacture cars,while the same in a university includes teaching and research.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about inventory is not true?

Accepted Answer

A)  Inventory sitting on the shop floor costs money. 
B)  A company's worth can be measured by the size of its inventory. 
C)  The best criterion for gauging the effectiveness of manufacturing operations is inventory. 
D)  Large inventories hide operations management problems. 
E)  None of these choices. 
A)  Inventory sitting on the shop floor costs money. 
B)  A company's worth can be measured by the size of its inventory. 
C)  The best criterion for gauging the effectiveness of manufacturing operations is inventory. 
D)  Large inventories hide operations management problems. 
E)  None of these choices.

Exam 20: Managing the Value Chain, Information Technology and E-Business

The intranet installed by ANZ bank has allowed its 30,000 plus staff to:

A computer-based information technology that is helpful for contributing diverse information to team decision making is called a(n):

Why do companies try to keep inventory low?

An interactive computer-based system that uses decision models and specialised databases to support organisation decision makers is known as a(n):

A group decision support system is a management information system to facilitate strategic decision making at the highest level of management,while an executive information system is an interactive computer-based system that facilitates group decision making.

List the characteristics of a 'nimble organisation'.

Knowledge management refers to efforts to systematically gather knowledge,make it widely available throughout the organisation and foster a culture of learning.

An organisation that produces non-physical goods that require customer involvement and cannot be stored in inventory is a service organisation.

Managing the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers is known as:

An organisation that produces non-physical outputs that require customer involvement and cannot be stored in inventory is called a(n)____________________ organisation.

____________________ are systems that link people and departments within a particular building or across corporate offices.

A computer network that uses Internet technology but limits access to all or some of the organisation's employees is referred to as a(n)____________________.

A(n)_____________________ (two words)system is a system that uses advanced technology,digitally controlled,to allow for adaptation to produce a range of products.

In terms of goods produced,what are the basic differences between a manufacturing organisation and a service organisation?

In a computer manufacturing organisation,the technical core includes:

_________________ is a system that uses advanced technologies,digitally controlled,to allow for adaptation to produce a range of products.

Just-in-time (JIT)inventory systems are designed to increase the level of an organisation's inventory and reduce its associated costs.

List the characteristics of manufacturing versus service organisations.

The technical core in a car company includes the plants that manufacture cars,while the same in a university includes teaching and research.

Which of the following statements about inventory is not true?

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