Question 1

Depression is not a normal part of the grief process.

Accepted Answer

A) True 
 B)False

Question 2

A major problem with delivering high-quality patient education in the ambulatory setting is the lack of __________.

Accepted Answer

time
A major problem with deli

Question 3

If a patient is refusing to accept a diagnosis, the medical assistant could suggest that the patient attend a community support group.

Accepted Answer

A) True 
 B)False

Question 4

A holistic model for patient education means designing a patient teaching plan that focuses on the patient's disease without concern for the patient's ability to pay for care.

Accepted Answer

A) True 
 B)False

Question 5

The best method for communicating with a patient who speaks a different language is to

Accepted Answer

A)  establish eye contact and speak loudly. 
B)  provide written handouts. 
C)  use medical terminology to explain the diagnosis. 
D)  observe the patient for cues that indicate confusion. 
A)  establish eye contact and speak loudly. 
B)  provide written handouts. 
C)  use medical terminology to explain the diagnosis. 
D)  observe the patient for cues that indicate confusion.

Question 6

If a patient is extremely anxious about a diagnosis, it is best to provide comprehensive information about the disease process at that time.

Accepted Answer

A) True 
 B)False

Question 7

If a patient is using bargaining to avoid dealing with the immediate realities of an illness, the medical assistant may tell the patient that diagnostic tests need not be done until the person feels up to it.

Accepted Answer

A) True 
 B)False

Question 8

Dr. Elisabeth Kübler-Ross's model of grief is helpful for families, because everyone experiencing grief goes through the process in the same way.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following locations is an appropriate place for learning?

Accepted Answer

A)  Waiting room 
B)  Exam rooms 
C)  Front desk 
D)  All of the above 
A)  Waiting room 
B)  Exam rooms 
C)  Front desk 
D)  All of the above

Question 10

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Accepted Answer

feedback
A helpful tool for te

Question 11

Discuss the guidelines for patient education.

Accepted Answer

Guidelines for patient education are as

Question 12

When suggesting possible education tools, the medical assistant should encourage the patient to conduct his or her own research for informative websites.

Accepted Answer

A) True 
 B)False

Question 13

Summarize Dr. Elisabeth Kübler-Ross's stages of grief and explain how the medical assistant can interact therapeutically with patients in the various stages.

Accepted Answer

Denial and isolation. The patient denies

Question 14

The holistic model suggests that patient education should consider all aspects of the patient's life, including the person's __________, emotional, social, economic, and spiritual needs.

Accepted Answer

physical
The holistic model su

Question 15

Mr. Ignatio tells Taylor, the medical assistant, that he is really worried about developing foot ulcers because of his diabetic condition. Taylor has only 10 minutes to spend on patient education today, and he planned to review glucometer techniques. What is the best approach?

Accepted Answer

A)  Tell Mr. Ignatio they will discuss his circulation problems at the next visit. 
B)  Continue with the lesson on glucometers, because that material is more important. 
C)  Give Mr. Ignatio a handout about foot care. 
D)  Explain the importance of foot care and then cover questions about his glucometer. 
A)  Tell Mr. Ignatio they will discuss his circulation problems at the next visit. 
B)  Continue with the lesson on glucometers, because that material is more important. 
C)  Give Mr. Ignatio a handout about foot care. 
D)  Explain the importance of foot care and then cover questions about his glucometer.

Question 16

Demonstration/return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following factors affects a patient's learning?

Accepted Answer

A)  Perception of the disease 
B)  Age 
C)  Emotional state 
D)  Learning style 
E)  All of the above 
A)  Perception of the disease 
B)  Age 
C)  Emotional state 
D)  Learning style 
E)  All of the above

Question 18

Diagram and explain how to develop and implement a patient teaching plan.

Accepted Answer

The parts of the teaching plan include a

Question 19

Which of the following aspects should be included in the patient's health record regarding education intervention?

Accepted Answer

A)  Patient's response 
B)  Material covered 
C)  Date of each session 
D)  Individual conducting each intervention 
E)  All of the above 
A)  Patient's response 
B)  Material covered 
C)  Date of each session 
D)  Individual conducting each intervention 
E)  All of the above

Question 20

The medical assistant should not automatically release healthcare information to the spouse of the patient.

Accepted Answer

A) True 
 B)False

Exam 22: Patient Education

Depression is not a normal part of the grief process.

A major problem with delivering high-quality patient education in the ambulatory setting is the lack of __________.

If a patient is refusing to accept a diagnosis, the medical assistant could suggest that the patient attend a community support group.

A holistic model for patient education means designing a patient teaching plan that focuses on the patient's disease without concern for the patient's ability to pay for care.

The best method for communicating with a patient who speaks a different language is to

If a patient is extremely anxious about a diagnosis, it is best to provide comprehensive information about the disease process at that time.

If a patient is using bargaining to avoid dealing with the immediate realities of an illness, the medical assistant may tell the patient that diagnostic tests need not be done until the person feels up to it.

Dr. Elisabeth Kübler-Ross's model of grief is helpful for families, because everyone experiencing grief goes through the process in the same way.

Which of the following locations is an appropriate place for learning?

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Discuss the guidelines for patient education.

When suggesting possible education tools, the medical assistant should encourage the patient to conduct his or her own research for informative websites.

Summarize Dr. Elisabeth Kübler-Ross's stages of grief and explain how the medical assistant can interact therapeutically with patients in the various stages.

The holistic model suggests that patient education should consider all aspects of the patient's life, including the person's __________, emotional, social, economic, and spiritual needs.

Mr. Ignatio tells Taylor, the medical assistant, that he is really worried about developing foot ulcers because of his diabetic condition. Taylor has only 10 minutes to spend on patient education today, and he planned to review glucometer techniques. What is the best approach?

Demonstration/return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

Which of the following factors affects a patient's learning?

Diagram and explain how to develop and implement a patient teaching plan.

Which of the following aspects should be included in the patient's health record regarding education intervention?

The medical assistant should not automatically release healthcare information to the spouse of the patient.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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