Question 1

A new employee may arrive late to work as long as it happens no more than twice a month.

Accepted Answer

A) True 
 B)False  FALSE

Question 2

Newspaper ads for available positions usually produce only a few applications or résumés.

Accepted Answer

A) True 
 B)False  FALSE

Question 3

"Having a clear, decisive relevance to the matter at hand" is the definition of subtle.

Accepted Answer

A) True 
 B)False  FALSE

Question 4

There should be no __________ on a résumé.

Accepted Answer

errors
Err

Question 5

Two weeks' notice should be given before a person leaves a job.

Accepted Answer

A) True 
 B)False

Question 6

Self-management skills are the abilities the medical assistant needs to perform a job, such as performing venipuncture or billing insurance.

Accepted Answer

A) True 
 B)False

Question 7

Something that is intolerable is bearable.

Accepted Answer

A) True 
 B)False

Question 8

The probationary period for newly hired medical assistants is a time for both the employee and the employer to decide whether the job is a good fit for the individual.

Accepted Answer

A) True 
 B)False

Question 9

It is usually appropriate to include all of the following items in your résumé except

Accepted Answer

A)  your salary history and current requirements. 
B)  your professional employment objective. 
C)  an employment history that is not related to the medical field. 
D)  education that was not related to medical assistant training. 
A)  your salary history and current requirements. 
B)  your professional employment objective. 
C)  an employment history that is not related to the medical field. 
D)  education that was not related to medical assistant training.

Question 10

Which of the following methods has proved to be the best and most effective way to find employment?

Accepted Answer

A)  Networking 
B)  Job boards 
C)  Mass mailing of résumés to health care employers 
D)  Cold calling 
E)  Both A and B 
A)  Networking 
B)  Job boards 
C)  Mass mailing of résumés to health care employers 
D)  Cold calling 
E)  Both A and B

Question 11

__________ skills can be taken from one job to another.

Accepted Answer

Transferable
Transferable skil

Question 12

A "Special Skills" section typically only appears in which of the following résumés?

Accepted Answer

A)  Chronological 
B)  Combination 
C)  Functional 
D)  Targeted 
A)  Chronological 
B)  Combination 
C)  Functional 
D)  Targeted

Question 13

Which of the following interview questions should not be asked in an interview?

Accepted Answer

A)  Tell me about yourself. 
B)  Whom do you most admire? 
C)  Who takes care of your children while you work? 
D)  Why would you be successful in this position? 
A)  Tell me about yourself. 
B)  Whom do you most admire? 
C)  Who takes care of your children while you work? 
D)  Why would you be successful in this position?

Question 14

The education section on a chronological résumé is typically located in what position?

Accepted Answer

A)  Near the top 
B)  Toward the end 
C)  After the summary of skills 
D)  Before the objective 
A)  Near the top 
B)  Toward the end 
C)  After the summary of skills 
D)  Before the objective

Question 15

Networking is meeting and getting to know individuals in the same or similar career fields and sharing information about available opportunities.

Accepted Answer

A) True 
 B)False

Question 16

The medical assistant should make every effort not to miss a day of work during the probationary period.

Accepted Answer

A) True 
 B)False

Question 17

The medical assistant must exercise __________ and not respond in kind to patients who are disagreeable.

Accepted Answer

self-control
A medical assista

Question 18

Follow-up calls should be limited to no more than __________ per week.

Accepted Answer

two
Do not call empl

Question 19

If you prepare a chronologic list of events, this means that they are organized in

Accepted Answer

A)  the order in which they occurred. 
B)  strict alphabetic order. 
C)  the order of importance. 
D)  the order of easiest to most difficult. 
A)  the order in which they occurred. 
B)  strict alphabetic order. 
C)  the order of importance. 
D)  the order of easiest to most difficult.

Question 20

The medical assistant should proofread all résumés several times.

Accepted Answer

A) True 
 B)False

Exam 51: Career Development and Life Skills

A new employee may arrive late to work as long as it happens no more than twice a month.

Newspaper ads for available positions usually produce only a few applications or résumés.

"Having a clear, decisive relevance to the matter at hand" is the definition of subtle.

There should be no __________ on a résumé.

Two weeks' notice should be given before a person leaves a job.

Self-management skills are the abilities the medical assistant needs to perform a job, such as performing venipuncture or billing insurance.

Something that is intolerable is bearable.

The probationary period for newly hired medical assistants is a time for both the employee and the employer to decide whether the job is a good fit for the individual.

It is usually appropriate to include all of the following items in your résumé except

Which of the following methods has proved to be the best and most effective way to find employment?

__________ skills can be taken from one job to another.

A "Special Skills" section typically only appears in which of the following résumés?

Which of the following interview questions should not be asked in an interview?

The education section on a chronological résumé is typically located in what position?

Networking is meeting and getting to know individuals in the same or similar career fields and sharing information about available opportunities.

The medical assistant should make every effort not to miss a day of work during the probationary period.

The medical assistant must exercise __________ and not respond in kind to patients who are disagreeable.

Follow-up calls should be limited to no more than __________ per week.

If you prepare a chronologic list of events, this means that they are organized in

The medical assistant should proofread all résumés several times.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

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