Question 1

"Don't worry, I'm sure everything will be fine" is an example of

Accepted Answer

A)  giving advice. 
B)  providing unwarranted assurance. 
C)  reflective response. 
D)  talking too much. 
A)  giving advice. 
B)  providing unwarranted assurance. 
C)  reflective response. 
D)  talking too much. B

Question 2

The perception of the receiver in communication is important.

Accepted Answer

A) True 
 B)False  TRUE

Question 3

Active listening is the skill of _____________ and clarifying what the speaker has said.

Accepted Answer

paraphrasing
Paraphrasing means expressing an idea in different wording in an effort to enhance communication and clarify meaning.

Question 4

Paraphrasing is listening to what the sender is communicating, analyzing the words, and then restating them to confirm that the receiver has understood the message as the sender intended it.

Accepted Answer

A) True 
 B)False

Question 5

It is always helpful to have a(n) ____________ staff member to communicate with patients who speak another language.

Accepted Answer

bilingual
Bilingual

Question 6

Which of the following is an example of an open-ended question?

Accepted Answer

A)  What is the name of your insurance carrier? 
B)  What is your date of birth? 
C)  How have you been getting along? 
D)  What pharmacy do you prefer? 
A)  What is the name of your insurance carrier? 
B)  What is your date of birth? 
C)  How have you been getting along? 
D)  What pharmacy do you prefer?

Question 7

A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgment is called

Accepted Answer

A)  language. 
B)  perception. 
C)  a stereotype. 
D)  a multicultural issue. 
A)  language. 
B)  perception. 
C)  a stereotype. 
D)  a multicultural issue.

Question 8

What is the first step in avoiding prejudice when dealing with individuals?

Accepted Answer

A)  Do not judge people by their appearance or lifestyle. 
B)  Do not react negatively toward others. 
C)  Treat all people with equal respect. 
D)  Honestly examine and evaluate your own personal prejudices. 
A)  Do not judge people by their appearance or lifestyle. 
B)  Do not react negatively toward others. 
C)  Treat all people with equal respect. 
D)  Honestly examine and evaluate your own personal prejudices.

Question 9

The principal message you will give an American patient if you avoid eye contact while communicating is that you

Accepted Answer

A)  are angry. 
B)  are in a hurry. 
C)  do not understand what the patient is saying. 
D)  are not telling the truth. 
A)  are angry. 
B)  are in a hurry. 
C)  do not understand what the patient is saying. 
D)  are not telling the truth.

Question 10

The second level of Maslow's "hierarchy of needs" deals with self-esteem.

Accepted Answer

A) True 
 B)False

Question 11

Being in agreement or harmony or conforming to the circumstances or requirements of a situation is said to be ____________.

Accepted Answer

congruent
Congruent

Question 12

Which of the following can be overcome with facts about the source of social bias?

Accepted Answer

A)  Prejudice 
B)  Stereotyping 
C)  Highly abrasive patients 
D)  Both A and B 
E)  All of the above 
A)  Prejudice 
B)  Stereotyping 
C)  Highly abrasive patients 
D)  Both A and B 
E)  All of the above

Question 13

Which of the following strategies could be used to help school-aged children gain a sense of control during the health visit?

Accepted Answer

A)  Give them the opportunity to make certain decisions about treatment 
B)  Respect their privacy 
C)  Keep them informed in a language they can understand 
D)  Encourage them to ask questions 
E)  All of the above 
A)  Give them the opportunity to make certain decisions about treatment 
B)  Respect their privacy 
C)  Keep them informed in a language they can understand 
D)  Encourage them to ask questions 
E)  All of the above

Question 14

In Maslow's hierarchy of needs, the fourth level relates to which of the following?

Accepted Answer

A)  Social needs for love 
B)  Self-actualization 
C)  Safety 
D)  Self-esteem 
E)  Physical well-being 
A)  Social needs for love 
B)  Self-actualization 
C)  Safety 
D)  Self-esteem 
E)  Physical well-being

Question 15

Which of the following is not the role of the medical assistant in communicating with patients?

Accepted Answer

A)  Advising 
B)  Listening 
C)  Observing 
D)  Responding 
A)  Advising 
B)  Listening 
C)  Observing 
D)  Responding

Question 16

In the linear communication model, which of the following encodes the message?

Accepted Answer

A)  Sender 
B)  Receiver 
C)  Feedback 
D)  None of the above 
A)  Sender 
B)  Receiver 
C)  Feedback 
D)  None of the above

Question 17

Which of the following is true about most patients?

Accepted Answer

A)  They do not want to follow the physician's instructions. 
B)  They have unrealistic expectations for their recovery. 
C)  They have no medical background and need to have medical terms explained. 
D)  They understand all the medical terms used in the physician's office. 
A)  They do not want to follow the physician's instructions. 
B)  They have unrealistic expectations for their recovery. 
C)  They have no medical background and need to have medical terms explained. 
D)  They understand all the medical terms used in the physician's office.

Question 18

An innovative approach to plan, deliver, and evaluate healthcare that is grounded in mutually beneficial partnerships among healthcare providers, patients, and families is called _____________________.

Accepted Answer

patient-centered care
Patient-centered c

Question 19

Some stereotypes are unavoidable.

Accepted Answer

A) True 
 B)False

Question 20

The needs we have as humans, at the most basic level, include

Accepted Answer

A)  esteem and recognition. 
B)  love. 
C)  safety. 
D)  food and shelter. 
A)  esteem and recognition. 
B)  love. 
C)  safety. 
D)  food and shelter.

Exam 4: Therapeutic Communications

"Don't worry, I'm sure everything will be fine" is an example of

The perception of the receiver in communication is important.

Active listening is the skill of _____________ and clarifying what the speaker has said.

Paraphrasing is listening to what the sender is communicating, analyzing the words, and then restating them to confirm that the receiver has understood the message as the sender intended it.

It is always helpful to have a(n) ____________ staff member to communicate with patients who speak another language.

Which of the following is an example of an open-ended question?

A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgment is called

What is the first step in avoiding prejudice when dealing with individuals?

The principal message you will give an American patient if you avoid eye contact while communicating is that you

The second level of Maslow's "hierarchy of needs" deals with self-esteem.

Being in agreement or harmony or conforming to the circumstances or requirements of a situation is said to be ____________.

Which of the following can be overcome with facts about the source of social bias?

Which of the following strategies could be used to help school-aged children gain a sense of control during the health visit?

In Maslow's hierarchy of needs, the fourth level relates to which of the following?

Which of the following is not the role of the medical assistant in communicating with patients?

In the linear communication model, which of the following encodes the message?

Which of the following is true about most patients?

An innovative approach to plan, deliver, and evaluate healthcare that is grounded in mutually beneficial partnerships among healthcare providers, patients, and families is called _____________________.

Some stereotypes are unavoidable.

The needs we have as humans, at the most basic level, include

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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