Question 1

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

Accepted Answer

A)  backordered. 
B)  front-ordered. 
C)  on hold. 
D)  circumvented. 
A)  backordered. 
B)  front-ordered. 
C)  on hold. 
D)  circumvented. A

Question 2

Inventories of computer hardware, calculators, and copiers for tax purposes are

Accepted Answer

A)  deducted as a practice expense for the year in which they are purchased. 
B)  depreciated over 2 years. 
C)  depreciated over 5 years. 
D)  depreciated over 7 years. 
A)  deducted as a practice expense for the year in which they are purchased. 
B)  depreciated over 2 years. 
C)  depreciated over 5 years. 
D)  depreciated over 7 years. C

Question 3

The reorder point for an item is calculated based on

Accepted Answer

A)  the number used per day. 
B)  the number of days it takes to order and receive the product. 
C)  the number in current inventory. 
D)  Both A and B 
E)  All of the above 
A)  the number used per day. 
B)  the number of days it takes to order and receive the product. 
C)  the number in current inventory. 
D)  Both A and B 
E)  All of the above D

Question 4

For equipment inventory, which of the following should be kept at a central location, available to all users?

Accepted Answer

A)  Maintenance log 
B)  Service provider contact information 
C)  Warranty information 
D)  Operations manual 
A)  Maintenance log 
B)  Service provider contact information 
C)  Warranty information 
D)  Operations manual

Question 5

A difference among conflicting facts, claims, or opinions is called a(n)

Accepted Answer

A)  error. 
B)  discrepancy. 
C)  outsource. 
D)  circumvention. 
A)  error. 
B)  discrepancy. 
C)  outsource. 
D)  circumvention.

Question 6

Many state laws mandate that termination letters be sent by which of the following services?

Accepted Answer

A)  First-Class Mail 
B)  Priority Mail 
C)  Certified Mail 
D)  Certified Mail with Return Receipt 
A)  First-Class Mail 
B)  Priority Mail 
C)  Certified Mail 
D)  Certified Mail with Return Receipt

Question 7

What is the main reason for acute back injuries?

Accepted Answer

A)  Reaching, twisting, or bending when lifting 
B)  Lifting items too heavy for the back to support 
C)  Bad body mechanics when lifting 
D)  Poor footing or constrained posture 
A)  Reaching, twisting, or bending when lifting 
B)  Lifting items too heavy for the back to support 
C)  Bad body mechanics when lifting 
D)  Poor footing or constrained posture

Question 8

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?

Accepted Answer

A)  Registered 
B)  First class 
C)  Certified 
D)  Special delivery 
A)  Registered 
B)  First class 
C)  Certified 
D)  Special delivery

Question 9

Which of the following is a monthly activity?

Accepted Answer

A)  Restock rooms 
B)  Organize reading materials in rooms 
C)  Disinfect toys in patient waiting areas 
D)  Inventory emergency supplies 
A)  Restock rooms 
B)  Organize reading materials in rooms 
C)  Disinfect toys in patient waiting areas 
D)  Inventory emergency supplies

Question 10

A(n) _____________ is a list of items ordered and items shipped.

Accepted Answer

packing slip
Packing

Question 11

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

Accepted Answer

A)  Sterile solutions 
B)  Medications 
C)  Needles 
D)  Narcotics 
A)  Sterile solutions 
B)  Medications 
C)  Needles 
D)  Narcotics

Question 12

Which is the most common service used by heathcare facilities for envelopes and packages weighing up to 13 ounces?

Accepted Answer

A)  Priority Mail 
B)  Priority Mail Express 
C)  First-Class Mail 
D)  Standard Post service 
A)  Priority Mail 
B)  Priority Mail Express 
C)  First-Class Mail 
D)  Standard Post service

Question 13

The medical assistant should check to make sure all patients have left the facility before locking up and leaving for the day.

Accepted Answer

A) True 
 B)False

Question 14

A(n) ___________ is an itemized list of goods shipped that shows the balance due and any transactions that affect the account.

Accepted Answer

invoice
An invoice is an itemi

Question 15

Leasing equipment, such as copiers, often proves to be more expensive than purchasing the equipment.

Accepted Answer

A) True 
 B)False

Question 16

For practices that do not use e-prescribing, where should extra prescription pads be stored?

Accepted Answer

A)  In the exam room 
B)  In the provider's pocket 
C)  In a locked cabinet 
D)  Any of the above 
A)  In the exam room 
B)  In the provider's pocket 
C)  In a locked cabinet 
D)  Any of the above

Question 17

Books, manuscripts, and computer-recorded items are classified as __________ mail.

Accepted Answer

A)  first class 
B)  standard 
C)  media 
D)  bulk 
A)  first class 
B)  standard 
C)  media 
D)  bulk

Question 18

Common items that criminals look for in physicians' offices include

Accepted Answer

A)  checkbooks. 
B)  narcotics and cash. 
C)  checks and over-the-counter meds. 
D)  over-the-counter meds and cash. 
A)  checkbooks. 
B)  narcotics and cash. 
C)  checks and over-the-counter meds. 
D)  over-the-counter meds and cash.

Question 19

When new stock is added, it should be placed

Accepted Answer

A)  at the front. 
B)  in the middle. 
C)  in the back. 
D)  wherever it will fit. 
A)  at the front. 
B)  in the middle. 
C)  in the back. 
D)  wherever it will fit.

Question 20

Inventory management involves tracking inventory and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Exam 10: Daily Operations in the Ambulatory Care Setting

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

Inventories of computer hardware, calculators, and copiers for tax purposes are

The reorder point for an item is calculated based on

For equipment inventory, which of the following should be kept at a central location, available to all users?

A difference among conflicting facts, claims, or opinions is called a(n)

Many state laws mandate that termination letters be sent by which of the following services?

What is the main reason for acute back injuries?

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?

Which of the following is a monthly activity?

A(n) _____________ is a list of items ordered and items shipped.

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

Which is the most common service used by heathcare facilities for envelopes and packages weighing up to 13 ounces?

The medical assistant should check to make sure all patients have left the facility before locking up and leaving for the day.

A(n) ___________ is an itemized list of goods shipped that shows the balance due and any transactions that affect the account.

Leasing equipment, such as copiers, often proves to be more expensive than purchasing the equipment.

For practices that do not use e-prescribing, where should extra prescription pads be stored?

Books, manuscripts, and computer-recorded items are classified as __________ mail.

Common items that criminals look for in physicians' offices include

When new stock is added, it should be placed

Inventory management involves tracking inventory and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

Filters