Question 1

Which of the following is true about healthy employee-employer relationships?

Accepted Answer

A)  All of them make successful friendships. 
B)  Reprimanding employees who are also friends may be difficult. 
C)  A friendly relationship never interferes with the work relationship. 
D)  Developing any kind of friendship with employees is always unwise. 
A)  All of them make successful friendships. 
B)  Reprimanding employees who are also friends may be difficult. 
C)  A friendly relationship never interferes with the work relationship. 
D)  Developing any kind of friendship with employees is always unwise. B

Question 2

When an organization has no checks and balances, it is easy to ___________ power.

Accepted Answer

abuse
When there are no checks and balances in an organization, it is easy to abuse power. Medical assistants find it difficult to work with a manager who cannot look inside himself or herself and see mistakes.

Question 3

Which act protects the employee against unsafe workplaces?

Accepted Answer

A)  Fair Labor Standards Act 
B)  Family and Medical Leave Act 
C)  Occupational Safety and Health Act 
D)  Age Discrimination Act 
A)  Fair Labor Standards Act 
B)  Family and Medical Leave Act 
C)  Occupational Safety and Health Act 
D)  Age Discrimination Act C

Question 4

____________ of duties provides an opportunity for employees to grow and learn new skills and allows managers to concentrate on the most critical aspects of their own jobs.

Accepted Answer

Delegation
Delegating duties a

Question 5

All staff members should be encouraged to participate in professional organizations and complete continuing education units.

Accepted Answer

A) True 
 B)False

Question 6

The office manager can easily determine all but which of the following by looking at an applicant's application or résumé?

Accepted Answer

A)  Work experience 
B)  Personality 
C)  Educational background 
D)  Skills 
A)  Work experience 
B)  Personality 
C)  Educational background 
D)  Skills

Question 7

Something that spurs an individual to action or rewards an individual for performing a task is called

Accepted Answer

A)  morale. 
B)  incentive. 
C)  appraisal. 
D)  circumvention. 
A)  morale. 
B)  incentive. 
C)  appraisal. 
D)  circumvention.

Question 8

Which of the following documents lists the order in which business is to be conducted during a meeting?

Accepted Answer

A)  Agenda 
B)  Bylaws 
C)  Itinerary 
D)  Minutes 
A)  Agenda 
B)  Bylaws 
C)  Itinerary 
D)  Minutes

Question 9

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

Accepted Answer

A)  "When did you graduate from medical assisting school?" 
B)  "Are you married?" 
C)  "Do you plan to have children?" 
D)  "What church do you attend?" 
A)  "When did you graduate from medical assisting school?" 
B)  "Are you married?" 
C)  "Do you plan to have children?" 
D)  "What church do you attend?"

Question 10

Which of the following is critical for good communication and smooth operation of a medical facility?

Accepted Answer

A)  Scheduling activities that involve the families of employees 
B)  Holding regular staff meetings and sending regular e-mails and memos 
C)  Shielding employees from negative information 
D)  All of the above 
A)  Scheduling activities that involve the families of employees 
B)  Holding regular staff meetings and sending regular e-mails and memos 
C)  Shielding employees from negative information 
D)  All of the above

Question 11

The process of inciting a person to some action or behavior is called

Accepted Answer

A)  reprimand. 
B)  motivation. 
C)  circumvention. 
D)  appraisal. 
A)  reprimand. 
B)  motivation. 
C)  circumvention. 
D)  appraisal.

Question 12

What can be evaluated by looking at the job application?

Accepted Answer

A)  Handwriting 
B)  Ability to follow instructions 
C)  Ability to provide complete information 
D)  All of the above 
A)  Handwriting 
B)  Ability to follow instructions 
C)  Ability to provide complete information 
D)  All of the above

Question 13

A new office manager should make sweeping changes in office policy during the first few weeks so that employees will respect him or her as a leader.

Accepted Answer

A) True 
 B)False

Question 14

The exhaustion of physical or emotional strength or motivation, usually as a result of prolonged stress or frustration, is called

Accepted Answer

A)  disparaging. 
B)  micromanaging. 
C)  burnout. 
D)  blatant. 
A)  disparaging. 
B)  micromanaging. 
C)  burnout. 
D)  blatant.

Question 15

Incentives give the employees reason to perform over and above the level expected of them.

Accepted Answer

A) True 
 B)False

Question 16

Before advertising for a new employee, the office manager should be sure to review the job _____________, so that a fair interview and evaluation can be conducted.

Accepted Answer

description
The manager must k

Question 17

Interviews should be conducted when no one else is in the office.

Accepted Answer

A) True 
 B)False

Question 18

The office manager should evaluate the applicant's __________ when setting the interview time on the phone, because this is an important attribute for medical assistants.

Accepted Answer

voice
The office manager should listen t

Question 19

Which of the following is a traditional probationary period for a new employee?

Accepted Answer

A)  30 to 45 days 
B)  60 to 90 days 
C)  6 months 
D)  1 year 
A)  30 to 45 days 
B)  60 to 90 days 
C)  6 months 
D)  1 year

Question 20

Which of the following employee behaviors is grounds for immediate dismissal without warning?

Accepted Answer

A)  Embezzlement 
B)  Insubordination 
C)  Violation of patient confidentiality 
D)  All of the above 
A)  Embezzlement 
B)  Insubordination 
C)  Violation of patient confidentiality 
D)  All of the above

Exam 18: Supervision and Human Resources Management

Which of the following is true about healthy employee-employer relationships?

When an organization has no checks and balances, it is easy to ___________ power.

Which act protects the employee against unsafe workplaces?

____________ of duties provides an opportunity for employees to grow and learn new skills and allows managers to concentrate on the most critical aspects of their own jobs.

All staff members should be encouraged to participate in professional organizations and complete continuing education units.

The office manager can easily determine all but which of the following by looking at an applicant's application or résumé?

Something that spurs an individual to action or rewards an individual for performing a task is called

Which of the following documents lists the order in which business is to be conducted during a meeting?

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

Which of the following is critical for good communication and smooth operation of a medical facility?

The process of inciting a person to some action or behavior is called

What can be evaluated by looking at the job application?

A new office manager should make sweeping changes in office policy during the first few weeks so that employees will respect him or her as a leader.

The exhaustion of physical or emotional strength or motivation, usually as a result of prolonged stress or frustration, is called

Incentives give the employees reason to perform over and above the level expected of them.

Before advertising for a new employee, the office manager should be sure to review the job _____________, so that a fair interview and evaluation can be conducted.

Interviews should be conducted when no one else is in the office.

The office manager should evaluate the applicant's __________ when setting the interview time on the phone, because this is an important attribute for medical assistants.

Which of the following is a traditional probationary period for a new employee?

Which of the following employee behaviors is grounds for immediate dismissal without warning?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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