Question 1

The ________ is the Employee's Withholding Allowance Certificate.

Accepted Answer

W-4
IRS W-4 is completed when

Question 2

The office manager should allow ________ hours, at minimum, for a prospective employee to make a decision on a job offer.

Accepted Answer

24
Potential hires s

Question 3

A performance evaluation or ____________ includes a judgment of both the quality and quantity of work, personal appearance, attitudes, and team spirit.

Accepted Answer

appraisal
Performance appraisa

Question 4

A person who is pleasant and at ease in talking to others is said to be ____________.

Accepted Answer

affable
Affable is defined as

Question 5

Employee morale is not an important consideration when management decisions are made.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an unlawful pre-employment inquiry?

Accepted Answer

A)  "Are you over 18 years of age?" 
B)  "Do you have a mental impairment that could interfere with this job?" 
C)  "Have you been convicted of a crime?" 
D)  "How many children do you have?" 
A)  "Are you over 18 years of age?" 
B)  "Do you have a mental impairment that could interfere with this job?" 
C)  "Have you been convicted of a crime?" 
D)  "How many children do you have?"

Question 7

Which of the following should be done prior to scheduling a candidate for an interview?

Accepted Answer

A)  Review résumé and application for writing skills 
B)  Prescreen phone interview 
C)  Call references 
D)  Request background check and credit check 
E)  Both A and B 
A)  Review résumé and application for writing skills 
B)  Prescreen phone interview 
C)  Call references 
D)  Request background check and credit check 
E)  Both A and B

Question 8

All ____________ should be carefully checked before a new employee is hired.

Accepted Answer

references
Reference

Question 9

Under the at-will employee guideline, the employee can terminate employment for good cause, bad cause, or no cause-unless an express contract is signed for a specific term or the employee is a member of a collective bargaining group, such as a union.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 10

An office with more than _________ employee(s) should have one person designated as a supervisor or office manager.

Accepted Answer

A)  one 
B)  two 
C)  three 
D)  four 
A)  one 
B)  two 
C)  three 
D)  four

Question 11

Which of the following employee management roles requires an applicant to qualify for bonding?

Accepted Answer

A)  Managing practice finances 
B)  Managing HR 
C)  Managing ordering and receiving 
D)  Both A and B 
E)  All employees 
A)  Managing practice finances 
B)  Managing HR 
C)  Managing ordering and receiving 
D)  Both A and B 
E)  All employees

Question 12

The more duties the office manager can perform, the more valuable he or she is to the physician.

Accepted Answer

A) True 
 B)False

Question 13

The Employee's Withholding Allowance Certificate is Form W-4.

Accepted Answer

A) True 
 B)False

Question 14

New employees should be given orientation in which of the following areas?

Accepted Answer

A)  Office policies 
B)  Nature of the practice 
C)  Physical environment 
D)  All of the above 
A)  Office policies 
B)  Nature of the practice 
C)  Physical environment 
D)  All of the above

Question 15

No supervisor enjoys giving a(n) ____________ that is less than positive.

Accepted Answer

evaluation
Supervisors do not

Question 16

A group of employees who stick together during difficult times could be called

Accepted Answer

A)  cohesive. 
B)  adaptive. 
C)  affable. 
D)  meticulous. 
A)  cohesive. 
B)  adaptive. 
C)  affable. 
D)  meticulous.

Question 17

Which of the following is a quality of an effective leader or office manager?

Accepted Answer

A)  Has a sense of fairness 
B)  Has good communications skills 
C)  Uses good judgment 
D)  All of the above 
A)  Has a sense of fairness 
B)  Has good communications skills 
C)  Uses good judgment 
D)  All of the above

Question 18

A word that means submissive to or controlled by another is ____________.

Accepted Answer

subordinate
Subordinate means

Question 19

Which of the following is a strong method of improving employee morale and encouraging outstanding performance?

Accepted Answer

A)  Incentives 
B)  Recognition 
C)  Fraternizing with subordinates outside work 
D)  All of the above 
A)  Incentives 
B)  Recognition 
C)  Fraternizing with subordinates outside work 
D)  All of the above

Question 20

The types of staff meetings include informational, problem solving, _______________, and work sessions.

Accepted Answer

brainstorming
Types of staff m

Exam 18: Supervision and Human Resources Management

The ________ is the Employee's Withholding Allowance Certificate.

The office manager should allow ________ hours, at minimum, for a prospective employee to make a decision on a job offer.

A performance evaluation or ____________ includes a judgment of both the quality and quantity of work, personal appearance, attitudes, and team spirit.

A person who is pleasant and at ease in talking to others is said to be ____________.

Employee morale is not an important consideration when management decisions are made.

Which of the following is an unlawful pre-employment inquiry?

Which of the following should be done prior to scheduling a candidate for an interview?

All ____________ should be carefully checked before a new employee is hired.

Under the at-will employee guideline, the employee can terminate employment for good cause, bad cause, or no cause-unless an express contract is signed for a specific term or the employee is a member of a collective bargaining group, such as a union.

An office with more than _________ employee(s) should have one person designated as a supervisor or office manager.

Which of the following employee management roles requires an applicant to qualify for bonding?

The more duties the office manager can perform, the more valuable he or she is to the physician.

The Employee's Withholding Allowance Certificate is Form W-4.

New employees should be given orientation in which of the following areas?

No supervisor enjoys giving a(n) ____________ that is less than positive.

A group of employees who stick together during difficult times could be called

Which of the following is a quality of an effective leader or office manager?

A word that means submissive to or controlled by another is ____________.

Which of the following is a strong method of improving employee morale and encouraging outstanding performance?

The types of staff meetings include informational, problem solving, _______________, and work sessions.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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