Question 1

Calming patients' fears and concerns is a part of the medical assistant's job description.

Accepted Answer

A) True 
 B)False

Question 2

Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds. The body naturally expresses our true feelings; in fact, experts say that more than 80% of communication is nonverbal.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 3

In which of the following situations is it important to use more descriptive language when communicating?

Accepted Answer

A)  Patient with diminished hearing 
B)  Patient with a visual disturbance 
C)  Non-English-speaking patient 
D)  Adolescent patients 
A)  Patient with diminished hearing 
B)  Patient with a visual disturbance 
C)  Non-English-speaking patient 
D)  Adolescent patients

Question 4

____________ communications are usually most accurate.

Accepted Answer

Nonverbal
Nonverbal communicat

Question 5

Which aspect of our communication is most likely to convey our true feelings and beliefs?

Accepted Answer

A)  Nonverbal communication 
B)  Verbal communication 
C)  The way we verbalize a phrase or word 
D)  Spoken words only 
A)  Nonverbal communication 
B)  Verbal communication 
C)  The way we verbalize a phrase or word 
D)  Spoken words only

Question 6

When educating the patient, the medical assistant should have a professional ____________ of concern and helpfulness.

Accepted Answer

attitude
The medical

Question 7

Which of the following is the most common communication error in patient care?

Accepted Answer

A)  Providing unwarranted assurance 
B)  Giving advice 
C)  Using medical terminology 
D)  Using leading questions 
E)  Talking too much 
A)  Providing unwarranted assurance 
B)  Giving advice 
C)  Using medical terminology 
D)  Using leading questions 
E)  Talking too much

Question 8

The principal reason for requesting feedback when communicating with patients is to determine whether they

Accepted Answer

A)  have a vision problem. 
B)  are cooperative. 
C)  understand what is being said. 
D)  are mentally alert. 
A)  have a vision problem. 
B)  are cooperative. 
C)  understand what is being said. 
D)  are mentally alert.

Question 9

Even when two people are speaking at the same time, various channels of communication are used, such as

Accepted Answer

A)  words. 
B)  body language. 
C)  facial expressions. 
D)  All of the above 
A)  words. 
B)  body language. 
C)  facial expressions. 
D)  All of the above

Question 10

Patients from other countries and cultures may need extra time to understand what is being said to them.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings?

Accepted Answer

A)  Restatement 
B)  Reflection 
C)  Clarification 
D)  Listening 
A)  Restatement 
B)  Reflection 
C)  Clarification 
D)  Listening

Question 12

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

Accepted Answer

A)  They are less significant than verbal communication. 
B)  They vary widely in meaning. 
C)  Knowledge of them will influence patient relations. 
D)  They may require special accommodations. 
A)  They are less significant than verbal communication. 
B)  They vary widely in meaning. 
C)  Knowledge of them will influence patient relations. 
D)  They may require special accommodations.

Question 13

Obtaining ___________ from patients helps medical assistants understand and better interpret patients' medical problems, so that they can be accurately conveyed to the physician.

Accepted Answer

feedback
Feedback is the trans

Question 14

Verbal expressions or body language, such as a nod of understanding, are called

Accepted Answer

A)  internal noise. 
B)  external noise. 
C)  channels. 
D)  feedback. 
A)  internal noise. 
B)  external noise. 
C)  channels. 
D)  feedback.

Question 15

The stage in Maslow's hierarchy of needs in which we maximize our potential is

Accepted Answer

A)  self-actualization. 
B)  esteem and recognition. 
C)  love and belonging. 
D)  safety and security. 
A)  self-actualization. 
B)  esteem and recognition. 
C)  love and belonging. 
D)  safety and security.

Question 16

Which of the following can be a channel in linear communication?

Accepted Answer

A)  Spoken word 
B)  Written message 
C)  Body language 
D)  E-mail message 
E)  All of the above 
A)  Spoken word 
B)  Written message 
C)  Body language 
D)  E-mail message 
E)  All of the above

Question 17

When a message is ___________, it is converted into intelligible form.

Accepted Answer

decoded
Converting a message i

Question 18

The __________ formed in the early moments of meeting someone remain in our thoughts long after the first words are spoken.

Accepted Answer

opinions
Opinions re

Question 19

Which is not likely to be one of the factors that influence the first impression we make on others?

Accepted Answer

A)  What we say 
B)  What we do 
C)  What we think 
D)  How we look 
A)  What we say 
B)  What we do 
C)  What we think 
D)  How we look

Exam 4: Therapeutic Communications

Calming patients' fears and concerns is a part of the medical assistant's job description.

Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds. The body naturally expresses our true feelings; in fact, experts say that more than 80% of communication is nonverbal.

In which of the following situations is it important to use more descriptive language when communicating?

____________ communications are usually most accurate.

Which aspect of our communication is most likely to convey our true feelings and beliefs?

When educating the patient, the medical assistant should have a professional ____________ of concern and helpfulness.

Which of the following is the most common communication error in patient care?

The principal reason for requesting feedback when communicating with patients is to determine whether they

Even when two people are speaking at the same time, various channels of communication are used, such as

Patients from other countries and cultures may need extra time to understand what is being said to them.

Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings?

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

Obtaining ___________ from patients helps medical assistants understand and better interpret patients' medical problems, so that they can be accurately conveyed to the physician.

Verbal expressions or body language, such as a nod of understanding, are called

The stage in Maslow's hierarchy of needs in which we maximize our potential is

Which of the following can be a channel in linear communication?

When a message is ___________, it is converted into intelligible form.

The __________ formed in the early moments of meeting someone remain in our thoughts long after the first words are spoken.

Which is not likely to be one of the factors that influence the first impression we make on others?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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