Question 1

What is the difference between a manager's authority and power?

Accepted Answer

Authority is the right to give

Question 2

In Goleman's model, the self-management leadership trait involves the ability to read one's own emotions and hence be better equipped to assess one's strengths and limitations.

Accepted Answer

A) True 
 B)False

Question 3

A lacrosse store employee is counted on to repair and restring broken lacrosse sticks. This employee has _________.

Accepted Answer

A)  legitimate power. 
B)  power but no authority. 
C)  expert power. 
D)  both power and authority. 
E)  authority but no power. 
A)  legitimate power. 
B)  power but no authority. 
C)  expert power. 
D)  both power and authority. 
E)  authority but no power.

Question 4

Sandie is generally able to read her own emotions and hence she is better equipped to assess her strengths and weaknesses. Goleman would say that Sandie possesses which of these leader traits?

Accepted Answer

A)  Self-awareness 
B)  Relationship management 
C)  Self-actualization 
D)  Self-management 
E)  Social awareness 
A)  Self-awareness 
B)  Relationship management 
C)  Self-actualization 
D)  Self-management 
E)  Social awareness

Question 5

Positive reinforcement encourages a specific behavior with a pleasing consequence.

Accepted Answer

A) True 
 B)False

Question 6

Homewood Suites lets every employee from housekeeper to manager resolve a guest's problem without seeking approval. This is a good example of empowerment.

Accepted Answer

A) True 
 B)False

Question 7

Transformational leaders tend to perform better and to report greater satisfaction than transactional leaders.

Accepted Answer

A) True 
 B)False

Question 8

Role modeling is one of the psychosocial functions of mentoring.

Accepted Answer

A) True 
 B)False

Question 9

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-The fact that Jasmine is recognized for her product knowledge and customer service skills it would be accurate to say that she possess ____________ power.

Accepted Answer

A)  reward 
B)  real 
C)  coercive 
D)  expert 
E)  illegitimate 
A)  reward 
B)  real 
C)  coercive 
D)  expert 
E)  illegitimate

Question 10

The eight generic influence tactics involve downward, but not upward, influence.

Accepted Answer

A) True 
 B)False

Question 11

According to Peter Drucker, all of the following are effective leadership practices, except

Accepted Answer

A)  taking responsibility for decisions. 
B)  developing action plans. 
C)  eliminating problems. 
D)  running productive meetings. 
E)  focusing on "we" rather than "I." 
A)  taking responsibility for decisions. 
B)  developing action plans. 
C)  eliminating problems. 
D)  running productive meetings. 
E)  focusing on "we" rather than "I."

Question 12

By definition, the word power centers on

Accepted Answer

A)  fear. 
B)  informal authority. 
C)  actually getting something done. 
D)  formal authority. 
E)  one's social position. 
A)  fear. 
B)  informal authority. 
C)  actually getting something done. 
D)  formal authority. 
E)  one's social position.

Question 13

Which schedule of reinforcement is appropriate for new behavior?

Accepted Answer

A)  Negative 
B)  Variable 
C)  Intermittent 
D)  Periodic 
E)  Continuous 
A)  Negative 
B)  Variable 
C)  Intermittent 
D)  Periodic 
E)  Continuous

Question 14

If Fiedler was a guest in your management class speaking about contingency theory of leadership, what bit of advice would he give you about effective leadership?

Accepted Answer

A)  All leaders have the same basic style. 
B)  Match the leader to the situation. 
C)  The situation makes the leader. 
D)  It's easier to change the leader's personality than it is to change the situation. 
E)  All situations are basically the same. 
A)  All leaders have the same basic style. 
B)  Match the leader to the situation. 
C)  The situation makes the leader. 
D)  It's easier to change the leader's personality than it is to change the situation. 
E)  All situations are basically the same.

Question 15

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. Jasmine should know that __________ is the most effective upward generic influence tactic so she should use this when approaching her boss..

Accepted Answer

A)  pressure 
B)  rational persuasion 
C)  exchange 
D)  coalition 
E)  ingratiating 
A)  pressure 
B)  rational persuasion 
C)  exchange 
D)  coalition 
E)  ingratiating

Question 16

Power is the demonstrated ability to get results.

Accepted Answer

A) True 
 B)False

Question 17

Leaders who rely on kindness and humor to build strong relationships possess Goleman's "relationship management" trait.

Accepted Answer

A) True 
 B)False

Question 18

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. Jasmine should learn about the eight generic influence tactics including all of the following except

Accepted Answer

A)  inspirational appeal. 
B)  exchange tactics. 
C)  competition. 
D)  consultation. 
E)  rational persuasion. 
A)  inspirational appeal. 
B)  exchange tactics. 
C)  competition. 
D)  consultation. 
E)  rational persuasion.

Question 19

Managers with reward power are said to coercive.

Accepted Answer

A) True 
 B)False

Question 20

After reviewing 162 different studies, researchers concluded that ______________.

Accepted Answer

A)  There is a significant difference in leadership styles exhibited by women and men. 
B)  Female leaders are more authoritarian than male leaders. 
C)  Male leaders are better at sharing power than female leaders. 
D)  Research is inconclusive about this issue. 
E)  There is no significant difference in leadership styles exhibited by women and men. 
A)  There is a significant difference in leadership styles exhibited by women and men. 
B)  Female leaders are more authoritarian than male leaders. 
C)  Male leaders are better at sharing power than female leaders. 
D)  Research is inconclusive about this issue. 
E)  There is no significant difference in leadership styles exhibited by women and men.

What is the difference between a manager's authority and power?

In Goleman's model, the self-management leadership trait involves the ability to read one's own emotions and hence be better equipped to assess one's strengths and limitations.

A lacrosse store employee is counted on to repair and restring broken lacrosse sticks. This employee has _________.

Sandie is generally able to read her own emotions and hence she is better equipped to assess her strengths and weaknesses. Goleman would say that Sandie possesses which of these leader traits?

Positive reinforcement encourages a specific behavior with a pleasing consequence.

Homewood Suites lets every employee from housekeeper to manager resolve a guest's problem without seeking approval. This is a good example of empowerment.

Transformational leaders tend to perform better and to report greater satisfaction than transactional leaders.

Role modeling is one of the psychosocial functions of mentoring.

The eight generic influence tactics involve downward, but not upward, influence.

According to Peter Drucker, all of the following are effective leadership practices, except

By definition, the word power centers on

Which schedule of reinforcement is appropriate for new behavior?

If Fiedler was a guest in your management class speaking about contingency theory of leadership, what bit of advice would he give you about effective leadership?

Power is the demonstrated ability to get results.

Leaders who rely on kindness and humor to build strong relationships possess Goleman's "relationship management" trait.

Managers with reward power are said to coercive.

After reviewing 162 different studies, researchers concluded that ______________.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 14: Influence, Power, and Leadership

What is the difference between a manager's authority and power?

In Goleman's model, the self-management leadership trait involves the ability to read one's own emotions and hence be better equipped to assess one's strengths and limitations.

A lacrosse store employee is counted on to repair and restring broken lacrosse sticks. This employee has _________.

Sandie is generally able to read her own emotions and hence she is better equipped to assess her strengths and weaknesses. Goleman would say that Sandie possesses which of these leader traits?

Positive reinforcement encourages a specific behavior with a pleasing consequence.

Homewood Suites lets every employee from housekeeper to manager resolve a guest's problem without seeking approval. This is a good example of empowerment.

Transformational leaders tend to perform better and to report greater satisfaction than transactional leaders.

Role modeling is one of the psychosocial functions of mentoring.

The eight generic influence tactics involve downward, but not upward, influence.

According to Peter Drucker, all of the following are effective leadership practices, except

By definition, the word power centers on

Which schedule of reinforcement is appropriate for new behavior?

If Fiedler was a guest in your management class speaking about contingency theory of leadership, what bit of advice would he give you about effective leadership?

Power is the demonstrated ability to get results.

Leaders who rely on kindness and humor to build strong relationships possess Goleman's "relationship management" trait.

Managers with reward power are said to coercive.

After reviewing 162 different studies, researchers concluded that ______________.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters