Question 1

Higher emotional intelligence (EQ) scores indicate more polished social skills and greater emotional maturity.

Accepted Answer

A) True 
 B)False

Question 2

What do transformational leaders like Dell, Inc CEO Michael Dell rely heavily on?

Accepted Answer

A)  Transactional power 
B)  Legitimate power 
C)  Reward power 
D)  Expert power 
E)  Referent power 
A)  Transactional power 
B)  Legitimate power 
C)  Reward power 
D)  Expert power 
E)  Referent power

Question 3

The transformational leader intervenes only if standards are not met.

Accepted Answer

A) True 
 B)False

Question 4

According to Frances Hesselbein, the former head of the Girl Scouts for the USA, the more power you give away, the more you have.

Accepted Answer

A) True 
 B)False

Question 5

Researchers have found that influence is used strictly for selfish reasons.

Accepted Answer

A) True 
 B)False

Question 6

Relationship-motivated leaders tend to be effective when the situation is highly favorable, according to Fiedler's theory.

Accepted Answer

A) True 
 B)False

Question 7

A primary strength of the ____ approach is that it enhances personal commitment through participation.

Accepted Answer

A)  authoritarian 
B)  democratic 
C)  laissez-faire 
D)  5,5 style 
E)  low structure 
A)  authoritarian 
B)  democratic 
C)  laissez-faire 
D)  5,5 style 
E)  low structure

Question 8

Two important functions fulfilled by mentors are career and

Accepted Answer

A)  psychosocial. 
B)  parental. 
C)  administrative. 
D)  technical. 
E)  personal development. 
A)  psychosocial. 
B)  parental. 
C)  administrative. 
D)  technical. 
E)  personal development.

Question 9

____ are consistently the least used influence tactics, according to research.

Accepted Answer

A)  Coalition tactics and inspirational appeals 
B)  Ingratiation, pressure, and inspirational appeals 
C)  Rational persuasion and inspirational appeals 
D)  Consultation and coalition tactics 
E)  Exchange, upward appeals, and pressure 
A)  Coalition tactics and inspirational appeals 
B)  Ingratiation, pressure, and inspirational appeals 
C)  Rational persuasion and inspirational appeals 
D)  Consultation and coalition tactics 
E)  Exchange, upward appeals, and pressure

Question 10

A jewelry store manager who promises a one-week vacation for the top salesperson at the end of the year is relying on which of the five bases of power?

Accepted Answer

A)  Reward 
B)  Economic 
C)  Coercive 
D)  Procedural 
E)  Referent 
A)  Reward 
B)  Economic 
C)  Coercive 
D)  Procedural 
E)  Referent

Question 11

When modifying on-the-job behavior, what does the management of antecedents involve? How could a manager use antecedents to cut down on the costly misuse of photocopy machines that is so common in offices today?

Accepted Answer

Since antecedents are cues that encourag

Question 12

In addition to putting others first, Grahame has a clear sense of purpose in life, is a good listener, is trustworthy, and accepts others at face value. Grahame can be described as what kind of leader?

Accepted Answer

A)  Transformational leader 
B)  Authoritative leader 
C)  Transactional leader 
D)  Mentor 
E)  Servant leader 
A)  Transformational leader 
B)  Authoritative leader 
C)  Transactional leader 
D)  Mentor 
E)  Servant leader

Question 13

According to Jack and Suzy Welch, leaders need to exude positive energy.

Accepted Answer

A) True 
 B)False

Question 14

____ refers to making someone feel important or good before making a request.

Accepted Answer

A)  The coalition tactic 
B)  Consultation 
C)  The ingratiating tactic 
D)  An upward appeal 
E)  An inspirational appeal 
A)  The coalition tactic 
B)  Consultation 
C)  The ingratiating tactic 
D)  An upward appeal 
E)  An inspirational appeal

Question 15

Whereas ____ deals with thinking and reasoning, ____ deals more broadly with building social relationships and controlling one's emotions.

Accepted Answer

A)  emotional intelligence; standard intelligence 
B)  emotional intelligence; cognitive maps 
C)  cognitive maps; standard intelligence 
D)  standard intelligence; emotional intelligence 
E)  formal leadership; informal leadership 
A)  emotional intelligence; standard intelligence 
B)  emotional intelligence; cognitive maps 
C)  cognitive maps; standard intelligence 
D)  standard intelligence; emotional intelligence 
E)  formal leadership; informal leadership

Question 16

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. If Jasmine relies on logic and reasoning to influence her peers, she is using which of these tactics?

Accepted Answer

A)  Coalition tactics 
B)  Exchange tactics 
C)  Inspirational appeal 
D)  Rational persuasion 
E)  Ingratiating tactics 
A)  Coalition tactics 
B)  Exchange tactics 
C)  Inspirational appeal 
D)  Rational persuasion 
E)  Ingratiating tactics

Question 17

The most widely used tactic in downward influence is pressure.

Accepted Answer

A) True 
 B)False

Higher emotional intelligence (EQ) scores indicate more polished social skills and greater emotional maturity.

What do transformational leaders like Dell, Inc CEO Michael Dell rely heavily on?

The transformational leader intervenes only if standards are not met.

According to Frances Hesselbein, the former head of the Girl Scouts for the USA, the more power you give away, the more you have.

Researchers have found that influence is used strictly for selfish reasons.

Relationship-motivated leaders tend to be effective when the situation is highly favorable, according to Fiedler's theory.

A primary strength of the ____ approach is that it enhances personal commitment through participation.

Two important functions fulfilled by mentors are career and

____ are consistently the least used influence tactics, according to research.

A jewelry store manager who promises a one-week vacation for the top salesperson at the end of the year is relying on which of the five bases of power?

When modifying on-the-job behavior, what does the management of antecedents involve? How could a manager use antecedents to cut down on the costly misuse of photocopy machines that is so common in offices today?

In addition to putting others first, Grahame has a clear sense of purpose in life, is a good listener, is trustworthy, and accepts others at face value. Grahame can be described as what kind of leader?

According to Jack and Suzy Welch, leaders need to exude positive energy.

____ refers to making someone feel important or good before making a request.

Whereas deals with thinking and reasoning, deals more broadly with building social relationships and controlling one's emotions.

The most widely used tactic in downward influence is pressure.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 14: Influence, Power, and Leadership

Higher emotional intelligence (EQ) scores indicate more polished social skills and greater emotional maturity.

What do transformational leaders like Dell, Inc CEO Michael Dell rely heavily on?

The transformational leader intervenes only if standards are not met.

According to Frances Hesselbein, the former head of the Girl Scouts for the USA, the more power you give away, the more you have.

Researchers have found that influence is used strictly for selfish reasons.

Relationship-motivated leaders tend to be effective when the situation is highly favorable, according to Fiedler's theory.

A primary strength of the ____ approach is that it enhances personal commitment through participation.

Two important functions fulfilled by mentors are career and

____ are consistently the least used influence tactics, according to research.

A jewelry store manager who promises a one-week vacation for the top salesperson at the end of the year is relying on which of the five bases of power?

When modifying on-the-job behavior, what does the management of antecedents involve? How could a manager use antecedents to cut down on the costly misuse of photocopy machines that is so common in offices today?

In addition to putting others first, Grahame has a clear sense of purpose in life, is a good listener, is trustworthy, and accepts others at face value. Grahame can be described as what kind of leader?

According to Jack and Suzy Welch, leaders need to exude positive energy.

____ refers to making someone feel important or good before making a request.

Whereas ____ deals with thinking and reasoning, ____ deals more broadly with building social relationships and controlling one's emotions.

The most widely used tactic in downward influence is pressure.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Whereas deals with thinking and reasoning, deals more broadly with building social relationships and controlling one's emotions.