Exam 6: Coaching, Communication, and Conflict Skills

You met with a high-level government official about getting the zoning law changed so you can expand your business. A good way to follow up the meeting is to use the __________ method of sending messages.

Instructions for the following question(s) For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication. Your coworker, Chris, usually does an excellent job. However, the work Chris is doing has slipped lately. You are concerned because it is affecting your work as well. You think Chris has a family problem, and you know Chris does not like to be told what to do. As a situational communicator, you should do what?

Recall a past or present manager. Did or does your manager use the common approach to getting feedback on messages regularly? Was or is he or she open to feedback and aware of nonverbal communication on a regular basis? Did the manager regularly ask questions and ask you to paraphrase?

Which of the following statements regarding criticism is NOT true?

Which of the following is one of the reasons why people do NOT ask questions?

The negotiating conflict style is appropriate to use when unpopular action must be taken on important issues.

To check for the receiver's understanding in oral communication, you ask him or her

What are the three parts of a written outline?

A manager just gave a new task to an employee. The employee does not want to do the task, but says nothing to the manager and completes the task on time. The employee is using which conflict management style?

Having employees assess their own performance is a part of ____.

The leader says, "You dropped it again. When are you going to get it?" Which type of statement is this?

Which of the following is NOT a step in the oral message-sending process?

Instructions for the following question(s) For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication. You work in the accounting office. Chris has come to you stating that there are a few questions for you to answer about the budget. Chris has done an excellent job of preparing and staying within the budgeted amounts in recent years. As a situational communicator, you should do what?

Recall a present or past manager. Which of the ten guidelines does or did the manager use most frequently and least frequently?

The advantage of the collaborating conflict style is that it tends to lead to the best solution to the conflict, using assertive behavior.

Refer to Self-Assessment 1 and the listening tips. What is your weakest listening skill area on the job? How will you improve your listening ability?

List the steps in the oral message-sending process.

Instructions for the following question(s) Write the first step in the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what you would say for each step. -Coaching. Your employee, Chris, is a server in an ice cream shop. Chris knows that the tables should be cleaned up quickly after customers leave so that new customers do not have to sit at dirty tables. It's a busy night. You found dirty dishes on two of Chris's unoccupied tables. Chris is socializing with some friends at one of the tables instead of cleaning up.

To improve your written communication skills, which of the following are important tips?

Do you agree with the statement, "Don't criticize"? Do managers tend to give criticism or coaching feedback? How can managers improve?