Question 1

Which of the following is NOT one of the guidelines you should use when getting feedback on messages?

Accepted Answer

A)  ask questions 
B)  be aware of nonverbal communication 
C)  verify the message 
D)  be open to feedback 
A)  ask questions 
B)  be aware of nonverbal communication 
C)  verify the message 
D)  be open to feedback

Question 2

In written communication, one important tip is that writing is more about impressing people.

Accepted Answer

A) True 
 B)False

Question 3

Feedback should generally be given as soon as possible:

Accepted Answer

A)  with appropriate flexibility. 
B)  in order for rewards and punishments to have the highest impact. 
C)  before you forget to give it. 
D)  because learning is maximized while emotions are running high. 
A)  with appropriate flexibility. 
B)  in order for rewards and punishments to have the highest impact. 
C)  before you forget to give it. 
D)  because learning is maximized while emotions are running high.

Question 4

The CEO wants to find out how three of his vice presidents are progressing on the new company-wide strategic plan that needs to be coordinated between them to implement effectively. Which method of sending the message would be most appropriate in this situation?

Accepted Answer

The answer of The CEO wants to find out how...

Question 5

Research has shown that the most important contributor to employee success and retention is receiving praise and recognition.

Accepted Answer

A) True 
 B)False

Question 6

Instructions for the following question(s)
For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers.
Variables:
Communication Style:
Behavior:
Action Taken:
-Situational Communication. You are an expert professor in your field. When going over the answers to the exam, a few students disagree with the recommended answer you gave. You check the answer and know that it is correct. The students get average grades and do not have a good explanation for your answer being wrong. As a situational communicator, you should do what?

Accepted Answer

Variables:
One of four variabl

Question 7

You are the leader of a small task force. You have suggested a method of completing the task, but the other members express disagreement with your plan. Which conflict management style is most appropriate in this situation?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  forcing 
D)  negotiating 
E)  collaborating 
A)  avoiding 
B)  accommodating 
C)  forcing 
D)  negotiating 
E)  collaborating

Question 8

When dealing with an ability performance issue, it is necessary to get employees to verbally commit to the change if they seem willing to make it.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is true about the avoiding conflict style?

Accepted Answer

A)  Should never be used. 
B)  Does not result in resolution of the conflict. 
C)  Often results in problems worsening. 
D)  Should be used if continuing the confrontation may result in retaliation or physical harm. 
E)  B, c, and d 
A)  Should never be used. 
B)  Does not result in resolution of the conflict. 
C)  Often results in problems worsening. 
D)  Should be used if continuing the confrontation may result in retaliation or physical harm. 
E)  B, c, and d

Question 10

Should a supportive working relationship be a true friendship?

Accepted Answer

The manager and employee do no

Which of the following is NOT one of the guidelines you should use when getting feedback on messages?

In written communication, one important tip is that writing is more about impressing people.

Feedback should generally be given as soon as possible:

The CEO wants to find out how three of his vice presidents are progressing on the new company-wide strategic plan that needs to be coordinated between them to implement effectively. Which method of sending the message would be most appropriate in this situation?

Research has shown that the most important contributor to employee success and retention is receiving praise and recognition.

You are the leader of a small task force. You have suggested a method of completing the task, but the other members express disagreement with your plan. Which conflict management style is most appropriate in this situation?

When dealing with an ability performance issue, it is necessary to get employees to verbally commit to the change if they seem willing to make it.

Which of the following is true about the avoiding conflict style?

Should a supportive working relationship be a true friendship?

Who Is a Leader

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Follower-ship and Leader Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

The Learning Organization and Crisis Leadership

Filters

Exam 6: Coaching, Communication, and Conflict Skills

Which of the following is NOT one of the guidelines you should use when getting feedback on messages?

In written communication, one important tip is that writing is more about impressing people.

Feedback should generally be given as soon as possible:

The CEO wants to find out how three of his vice presidents are progressing on the new company-wide strategic plan that needs to be coordinated between them to implement effectively. Which method of sending the message would be most appropriate in this situation?

Research has shown that the most important contributor to employee success and retention is receiving praise and recognition.

You are the leader of a small task force. You have suggested a method of completing the task, but the other members express disagreement with your plan. Which conflict management style is most appropriate in this situation?

When dealing with an ability performance issue, it is necessary to get employees to verbally commit to the change if they seem willing to make it.

Which of the following is true about the avoiding conflict style?

Should a supportive working relationship be a true friendship?

Who Is a Leader

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Follower-ship and Leader Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

The Learning Organization and Crisis Leadership

Filters