Question 1

The leader says, "If you put the stack on this side, customers can more easily pick them up." Which type of statement is this?

Accepted Answer

A)  criticism 
B)  coaching feedback 
A)  criticism 
B)  coaching feedback

Question 2

"My manager must really care about me and appreciate my work, so I'll try harder" describes the attitude of employees with overly critical managers.

Accepted Answer

A) True 
 B)False

Question 3

The message-receiving process, as a listener, which of the following should you avoid doing?

Accepted Answer

A)  When people interrupt you, continue talking. 
B)  Ask to meet in a noisy area so no one can hear what you say. 
C)  Finish the speaker's sentence, so he or she will know that you are listening. 
D)  Listen to the entire message without interrupting the speaker. 
E)  A, b, and c 
A)  When people interrupt you, continue talking. 
B)  Ask to meet in a noisy area so no one can hear what you say. 
C)  Finish the speaker's sentence, so he or she will know that you are listening. 
D)  Listen to the entire message without interrupting the speaker. 
E)  A, b, and c

Question 4

Discuss the two reasons that the psychological contract is often broken.

Accepted Answer

The psychological contract is broken for

Question 5

Functional conflict exists when disagreement and opposition supports the achievement of organizational objectives.

Accepted Answer

A) True 
 B)False

Question 6

Select two or three of the tips that you can use to improve your written communication. Explain how using the tip will improve your writing.

Accepted Answer

The answer of Select two or three of the tips...

Question 7

Discuss the relationship between the performance formula and the coaching model.

Accepted Answer

The performance formula is use

Question 8

Which of the following is a disadvantage of the forcing conflict style?

Accepted Answer

A)  giving in may be counterproductive 
B)  conflicts do not get resolved 
C)  overuse leads to hostility and resentment 
D)  counterproductive results 
A)  giving in may be counterproductive 
B)  conflicts do not get resolved 
C)  overuse leads to hostility and resentment 
D)  counterproductive results

Question 9

Which of the following is NOT one of the job instructional training (JIT) steps?

Accepted Answer

A)  trainee receives preparation 
B)  trainer presents the task 
C)  trainer outlines the parameters of the task 
D)  trainee performs the task 
A)  trainee receives preparation 
B)  trainer presents the task 
C)  trainer outlines the parameters of the task 
D)  trainee performs the task

Question 10

The psychological contract is often broken because:

Accepted Answer

A)  we fail to make explicit our own expectations. 
B)  we assume that the other party(ies) has the same expectations that we hold. 
C)  we fail to inquire into the expectations of the other party(ies). 
D)  all of the answers are correct 
A)  we fail to make explicit our own expectations. 
B)  we assume that the other party(ies) has the same expectations that we hold. 
C)  we fail to inquire into the expectations of the other party(ies). 
D)  all of the answers are correct

Question 11

Descriptive feedback can be based on facts or inferences.

Accepted Answer

A) True 
 B)False

Question 12

Are you really open to feedback-criticism from others at work? How can you improve on accepting criticism?

Accepted Answer

The answer of Are you really open to feedback-criticism from...

Question 13

Describe the difference between criticism and coaching feedback.

Accepted Answer

Criticism is feedback that makes a judgm

Question 14

Inferential feedback is preferred because it tends to be positive.

Accepted Answer

A) True 
 B)False

Question 15

____ is the process of giving motivational feedback to maintain and improve performance.

Accepted Answer

A)  Coaching 
B)  Criticism 
C)  Inspiring 
D)  Mentoring 
A)  Coaching 
B)  Criticism 
C)  Inspiring 
D)  Mentoring

Question 16

How do you know when you are in conflict?

Accepted Answer

A conflict exists wh

Question 17

Which of the following conflict styles results in passive behavior?

Accepted Answer

A)  negotiating 
B)  accommodating 
C)  avoiding 
D)  collaborating 
A)  negotiating 
B)  accommodating 
C)  avoiding 
D)  collaborating

Question 18

The value of stating the objectives of communication is to:

Accepted Answer

A)  establish rapport. 
B)  get buy-in from the recipient. 
C)  elicit feedback before continuing the communication. 
D)  help the receiver put the details into context. 
A)  establish rapport. 
B)  get buy-in from the recipient. 
C)  elicit feedback before continuing the communication. 
D)  help the receiver put the details into context.

Question 19

The ____ conflict style user attempts to resolve the conflict by using aggressive behavior to get his or her way.

Accepted Answer

A)  accommodating 
B)  collaborating 
C)  negotiating 
D)  forcing 
A)  accommodating 
B)  collaborating 
C)  negotiating 
D)  forcing

Question 20

Initiating conflict resolution:

Accepted Answer

A)  tends to escalate conflict in the short run. 
B)  requires the consent of only one of the antagonists. 
C)  is best delegated. 
D)  is encouraged by effective leaders. 
A)  tends to escalate conflict in the short run. 
B)  requires the consent of only one of the antagonists. 
C)  is best delegated. 
D)  is encouraged by effective leaders.

The leader says, "If you put the stack on this side, customers can more easily pick them up." Which type of statement is this?

"My manager must really care about me and appreciate my work, so I'll try harder" describes the attitude of employees with overly critical managers.

The message-receiving process, as a listener, which of the following should you avoid doing?

Discuss the two reasons that the psychological contract is often broken.

Functional conflict exists when disagreement and opposition supports the achievement of organizational objectives.

Select two or three of the tips that you can use to improve your written communication. Explain how using the tip will improve your writing.

Discuss the relationship between the performance formula and the coaching model.

Which of the following is a disadvantage of the forcing conflict style?

Which of the following is NOT one of the job instructional training (JIT) steps?

The psychological contract is often broken because:

Descriptive feedback can be based on facts or inferences.

Are you really open to feedback-criticism from others at work? How can you improve on accepting criticism?

Describe the difference between criticism and coaching feedback.

Inferential feedback is preferred because it tends to be positive.

____ is the process of giving motivational feedback to maintain and improve performance.

How do you know when you are in conflict?

Which of the following conflict styles results in passive behavior?

The value of stating the objectives of communication is to:

The ____ conflict style user attempts to resolve the conflict by using aggressive behavior to get his or her way.

Initiating conflict resolution:

Who Is a Leader

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Follower-ship and Leader Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

The Learning Organization and Crisis Leadership

Filters

Exam 6: Coaching, Communication, and Conflict Skills

The leader says, "If you put the stack on this side, customers can more easily pick them up." Which type of statement is this?

"My manager must really care about me and appreciate my work, so I'll try harder" describes the attitude of employees with overly critical managers.

The message-receiving process, as a listener, which of the following should you avoid doing?

Discuss the two reasons that the psychological contract is often broken.

Functional conflict exists when disagreement and opposition supports the achievement of organizational objectives.

Select two or three of the tips that you can use to improve your written communication. Explain how using the tip will improve your writing.

Discuss the relationship between the performance formula and the coaching model.

Which of the following is a disadvantage of the forcing conflict style?

Which of the following is NOT one of the job instructional training (JIT) steps?

The psychological contract is often broken because:

Descriptive feedback can be based on facts or inferences.

Are you really open to feedback-criticism from others at work? How can you improve on accepting criticism?

Describe the difference between criticism and coaching feedback.

Inferential feedback is preferred because it tends to be positive.

____ is the process of giving motivational feedback to maintain and improve performance.

How do you know when you are in conflict?

Which of the following conflict styles results in passive behavior?

The value of stating the objectives of communication is to:

The ____ conflict style user attempts to resolve the conflict by using aggressive behavior to get his or her way.

Initiating conflict resolution:

Who Is a Leader

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Follower-ship and Leader Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

The Learning Organization and Crisis Leadership

Filters