Exam 6: Coaching, Communication, and Conflict Skills

The difference between a mediator and an arbitrator is that:

____ exists when disagreement and opposition support the achievement of organizational objectives.

What are your psychological contract expectations of your boss and coworkers? Give examples of conflicts you have had a work, listing the expectation that was not met.

Identify two common approaches to getting feedback, and explain why they don't work.

Instructions for the following question(s) Write the first step in the initiating conflict resolution model, followed by what you plan to say to Chris as your BCF statement. Be sure to label the B, C, and F parts of the statement. Then, list steps 2 to 4 without any statement following the steps. -Initiating Conflict Resolution. You and your coworker, Chris, clean up the work area, which is divided in two sections, about once a week. The machine section is always dirtier and takes more work and time to clean. It seems as though Chris always makes sure you get the machine section to clean, which you don't think is fair.

How would you assess communications in organizations? Give examples of good and or poor communications in organizations.

Analyzing is the process of thinking about, decoding, and evaluating the message.

If Chris has resources and is well trained, she may still lack ____.

Instructions for the following question(s) Write the first step in the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what you would say for each step. -Coaching. Your employee, Chris, is an auto technician. All employees at the garage know that they are supposed to put a paper mat on the floor of each car so that the carpets don't get dirty. When you got into a car Chris repaired, the car did not have a mat and there was grease on the carpet.

In responding to a conflict resolution, the first step is to:

What should be included in your plan to send a message?

How did you score on Self-Assessment 1, "Listening Skills"? State your plan for improving your listening skills.

Which of the following is used to explain the process managers go through in determining the reasons for effective or ineffective performance and deciding what to do about it?

One of the reasons the psychological contract is often broken is because the other party(ies) has different expectations than we hold.

Which of the following is true about criticism?

List the steps in the initiating conflict resolution model.

The message-receiving process includes listening, analyzing, and checking understanding.

What is 360-degree feedback, and are many organizations using it?

The job instructional training (JIT) steps include (1) trainer presents the task; (2) trainee receives preparation; (3) trainee performs the task; and (4) trainer follows up.

What is the difference between a mediator and an arbitrator?