Exam 6: Coaching, Communication, and Conflict Skills

Women and minorities are less likely to have mentors, so should they get mentors? Will you seek out career mentors?

How would you assess managers at giving feedback? Specifically, what should managers do to improve?

The performance formula explains performance as a function of ability, motivation, and skills.

Instructions for the following question(s) For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication. You have just walked into the back of the room, where your employees are working in the front. There is a lot of smoke, which they do not realize, in the back of the room. Your employees are very highly capable and like to participate in decision making. As a situational communicator, you should do what?

Define the five conflict management styles.

Seventy-five percent of what people hear accurately, they forget within a week.

The purpose of 360-degree feedback is to:

What percentage of the time do you think a manager can actually use the collaborating conflict management style? Give detailed examples of when managers have used collaboration at work.

Regardless of the goal of communication, it is always important to get a commitment to the action.

A(n) ____ is a neutral third party whom makes a binding decision to resolve a conflict.

You want to keep in contact with present, past, and potential customers for your product, which is only bought a few times per year. You figure that if you contact them monthly in a formal way, they will remember your company product and be loyal customers. Which method of sending the message would be most appropriate in this situation?

One reason why people do not ask questions is because receivers feel ignorant.

In the oral message-sending process, the purpose of developing rapport is distract the person from the real reason for the communication.

Feedback is important in improving our performance, and we should solicit feedback, and not just wait until someone provides us with feedback.

Identify two common approaches to getting feedback, and explain why they don't work.

An effective example of asking the listener to paraphrase is "Now tell me what you are going to do, so I can be sure that I explained myself clearly".

Which of the following is a component of checking understanding?

The BCF model describes a conflict in terms of beliefs, consequences, and feelings.

In the performance formula, John and his team are not performing as well as other teams. Based on your assessment of the situation, you believe that John and his team have the ability to perform well and seem to be motivated to do the work, what should you do next?

List the steps in the oral message-sending process.