Question 1

Coaching is the process of giving motivational feedback to maintain and improve performance.

Accepted Answer

A) True 
 B)False  True

Question 2

Describe paraphrasing and state why it is used.

Accepted Answer

Paraphrasing is the process of having the receiver restate the message in his or her words. Paraphrasing is used to check understanding of the transmitted message. If the receiver can paraphrase the message accurately, communication has taken place. If not, communication is not complete.

Question 3

The process of conveying information and meaning is ____.

Accepted Answer

A)  organization 
B)  understanding 
C)  communication 
D)  decoding 
A)  organization 
B)  understanding 
C)  communication 
D)  decoding C

Question 4

Define the five conflict management styles.

Accepted Answer

(1) The avoiding conflict style user att

Question 5

Which of the following is NOT one of the coaching guidelines?

Accepted Answer

A)  give praise and recognition 
B)  make feedback timely, but flexible 
C)  focus on the person, not the behavior 
D)  develop a supportive working relationship 
A)  give praise and recognition 
B)  make feedback timely, but flexible 
C)  focus on the person, not the behavior 
D)  develop a supportive working relationship

Question 6

The ____ conflict style user assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.

Accepted Answer

A)  forcing 
B)  collaborating 
C)  accommodating 
D)  negotiating 
A)  forcing 
B)  collaborating 
C)  accommodating 
D)  negotiating

Question 7

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Accepted Answer

A)  win-lose 
B)  lose-lose 
C)  win-win 
D)  none of the answers are correct 
A)  win-lose 
B)  lose-lose 
C)  win-win 
D)  none of the answers are correct

Question 8

Feedback should be given in about two weeks after an incident to allow reflection.

Accepted Answer

A) True 
 B)False

Question 9

A manager just gave instructions to an employee. The employee does not like the way the manager wants the job done, but says nothing to the manager. The employee is using which conflict management style?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  forcing 
D)  negotiating 
E)  collaborating 
A)  avoiding 
B)  accommodating 
C)  forcing 
D)  negotiating 
E)  collaborating

Question 10

____ is the process of thinking about, decoding, and evaluating the message.

Accepted Answer

A)  Paraphrasing 
B)  Analyzing 
C)  Listening 
D)  Checking understanding 
A)  Paraphrasing 
B)  Analyzing 
C)  Listening 
D)  Checking understanding

Question 11

Is 360-degree multirater feedback really better than a boss-based assessment? As a manager, would you elect to use 360?

Accepted Answer

360-degree multirater feedback, also kno

Question 12

Discuss the relationship between the performance formula and the coaching model.

Accepted Answer

The performance formula is use

Question 13

Recall a specific task that your manager assigned to you. Identify which steps the manager did and did not use in the oral message-sending process.

Accepted Answer

The specific task that my manager assign

Question 14

____ is the process of verifying messages and determining if objectives are being met.

Accepted Answer

A)  Paraphrasing 
B)  Listening 
C)  Feedback 
D)  Criticism 
A)  Paraphrasing 
B)  Listening 
C)  Feedback 
D)  Criticism

Question 15

Instructions for the following question(s)
Write the first step in the initiating conflict resolution model, followed by what you plan to say to Chris as your BCF statement. Be sure to label the B, C, and F parts of the statement. Then, list steps 2 to 4 without any statement following the steps.
-Initiating Conflict Resolution. You have been bringing in snack food and drinks and putting them in the refrigerator at work. Your coworker, Chris, has been taking them without asking. You don't think it's fair for Chris to take your food and drinks.

Accepted Answer

Step 1. Plan a BCF statement that mainta

Question 16

The conflict style most difficult to implement successfully and most likely to be underutilized when appropriate is the accommodating conflict style.

Accepted Answer

A) True 
 B)False

Question 17

You are trying to close a big sale to a very important customer. Which method of sending the message would be most appropriate in this situation?

Accepted Answer

The answer of You are trying to close a big...

Question 18

The most common cause of messages not resulting in communication is the lack of getting feedback that ensures mutual understanding.

Accepted Answer

A) True 
 B)False

Question 19

The one best conflict style for all situation is collaborating, a win-win approach.

Accepted Answer

A) True 
 B)False

Question 20

The five conflict management styles are (1) avoiding, (2) competing, (3) negotiating, (4) accommodating, and (5) collaborating.

Accepted Answer

A) True 
 B)False

Coaching is the process of giving motivational feedback to maintain and improve performance.

Describe paraphrasing and state why it is used.

The process of conveying information and meaning is ____.

Define the five conflict management styles.

Which of the following is NOT one of the coaching guidelines?

The ____ conflict style user assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Feedback should be given in about two weeks after an incident to allow reflection.

A manager just gave instructions to an employee. The employee does not like the way the manager wants the job done, but says nothing to the manager. The employee is using which conflict management style?

____ is the process of thinking about, decoding, and evaluating the message.

Is 360-degree multirater feedback really better than a boss-based assessment? As a manager, would you elect to use 360?

Discuss the relationship between the performance formula and the coaching model.

Recall a specific task that your manager assigned to you. Identify which steps the manager did and did not use in the oral message-sending process.

____ is the process of verifying messages and determining if objectives are being met.

The conflict style most difficult to implement successfully and most likely to be underutilized when appropriate is the accommodating conflict style.

You are trying to close a big sale to a very important customer. Which method of sending the message would be most appropriate in this situation?

The most common cause of messages not resulting in communication is the lack of getting feedback that ensures mutual understanding.

The one best conflict style for all situation is collaborating, a win-win approach.

The five conflict management styles are (1) avoiding, (2) competing, (3) negotiating, (4) accommodating, and (5) collaborating.

Who Is a Leader

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Follower-ship and Leader Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

The Learning Organization and Crisis Leadership

Filters

Exam 6: Coaching, Communication, and Conflict Skills

Coaching is the process of giving motivational feedback to maintain and improve performance.

Describe paraphrasing and state why it is used.

The process of conveying information and meaning is ____.

Define the five conflict management styles.

Which of the following is NOT one of the coaching guidelines?

The ____ conflict style user assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Feedback should be given in about two weeks after an incident to allow reflection.

A manager just gave instructions to an employee. The employee does not like the way the manager wants the job done, but says nothing to the manager. The employee is using which conflict management style?

____ is the process of thinking about, decoding, and evaluating the message.

Is 360-degree multirater feedback really better than a boss-based assessment? As a manager, would you elect to use 360?

Discuss the relationship between the performance formula and the coaching model.

Recall a specific task that your manager assigned to you. Identify which steps the manager did and did not use in the oral message-sending process.

____ is the process of verifying messages and determining if objectives are being met.

The conflict style most difficult to implement successfully and most likely to be underutilized when appropriate is the accommodating conflict style.

You are trying to close a big sale to a very important customer. Which method of sending the message would be most appropriate in this situation?

The most common cause of messages not resulting in communication is the lack of getting feedback that ensures mutual understanding.

The one best conflict style for all situation is collaborating, a win-win approach.

The five conflict management styles are (1) avoiding, (2) competing, (3) negotiating, (4) accommodating, and (5) collaborating.

Who Is a Leader

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Follower-ship and Leader Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

The Learning Organization and Crisis Leadership

Filters