Exam 6: Coaching, Communication, and Conflict Skills

The process of having the receiver restate the message in his or her own words is ____.

The advantage of the collaborating conflict style is that:

The avoiding conflict style is assertive and uncooperative.

In conflict collaboration, the job of making an agreement for change belongs to the:

In the message-receiving process, while the person is talking, it is important to think about what you are going to say in reply.

Once you tell people they are wrong or made a mistake, they may begin to dislike the task or job.

Criticism is the process of pointing out mistakes, which places blame and is embarrassing.

Before sending a message, you should answer the question, "What's going on?"

Which of the following is typically NOT a mentor?

Select a present or past manager. Which conflict management style did that manager use most often? Explain by giving a typical example. Which one of the five conflict management styles do you tend to use most often. Explain your answer.

____ is the process of giving the speaker your undivided attention.

An arbitrator is a neutral third party makes a binding decision to resolve a conflict.

Instructions for the following question(s) Write the first step in the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what you would say for each step. -Coaching. Your employee, Chris, is a clerical worker. Chris uses files, as do the other ten employees in the department. The employees all know that they are supposed to return the files when they are finished so that others can find the files when they need them. Employees should only have one file out at a time. You noticed that Chris has five files on the desk, and another employee is looking for one of them.

Your organization has developed a new mission statement with three values. Management wants employees to implement the values on a daily basis. Which method of sending the message would be most appropriate to consistently remind employees to implement these values?

Which of the following is NOT a step in the message-receiving process?

The first step in the oral message-sending process is:

The ____ conflict style user attempts to resolve the conflict through assertive, give-and-take concessions.

List and explain the three parts of the message-receiving process.

If Chris has an intense desire and is well trained, she may still lack ____.

The richest communication channel is a written memo because it allows you to go into much more detail.