Exam 6: Coaching, Communication, and Conflict Skills

The major difference between criticism and coaching feedback is that criticism is judgmental and makes people feel like losers.

The negotiating conflict style is appropriate to use when:

The ____ conflict style user attempts to passively ignore the conflict rather than resolve it.

The 1-5-15 rule states that you should limit each paragraph to a single topic with an average of five sentences that have an average of 15 words.

List and explain the three parts of the message-receiving process.

List the steps in the initiating conflict resolution model.

As a general rule, to send difficult and unusual messages, use ____.

What is the difference between functional and dysfunctional conflict, and how does each affect performance?

Communicating is the sole responsibility of the message sender.

You are leading an important meeting in two days with people from different departments within your company. You want them to have a copy of the agenda before the meeting to remind them of the meeting and what will take place. Which method of sending the message would be most appropriate in this situation?

Describe paraphrasing and state why it is used.

Feedback usually does not follow a message, because people have a tendency not to ask questions.

Paraphrasing is the process of having the receiver restate the message in his or her own words.

As an average, how many words should a sentence have, and how many sentences should there be in a paragraph?

Recall the best and worst manager you ever had. With which manager did you have the best working relationship? Which one gave you the most encouragement, praise, and recognition for a job well done? Which one gave you the most negative criticism? Was your performance at a higher level for your best or worst manager?

An employee has mismanaged a client relationship and lost the client. As the manager, you want to use a self-evaluation type of coaching feedback. Which of the following might apply?

Instructions for the following question(s) Write the first step in the initiating conflict resolution model, followed by what you plan to say to Chris as your BCF statement. Be sure to label the B, C, and F parts of the statement. Then, list steps 2 to 4 without any statement following the steps. -Initiating Conflict Resolution. Your roommate, Chris, is home earlier than you are so you eat your own food at different times. Every night for the past week, Chris has not cleaned up. Dirty dishes are left in the sink and pots are left on the stove. You have to clean the pots before you can cook. You don't think it's fair to have to clean up before you can cook.

The accommodating conflict style is appropriate to use when the conflict is trivial.

What is meant by maintaining ownership of the problem?

How is the BCF model used?