Question 1

A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.

Accepted Answer

A) True 
 B)False

Question 2

In many companies, customer service is

Accepted Answer

A)  not important 
B)  a key focus 
C)  evaluated using customer surveys 
D)  both B and C 
A)  not important 
B)  a key focus 
C)  evaluated using customer surveys 
D)  both B and C

Question 3

In a numeric filing system

Accepted Answer

A)  a general folder is included behind each numeric guide 
B)  records that do not have an individual numeric folder are filed in a separate alphabetic file 
C)  an individual numeric folder is not created when enough records related to one name are collected 
D)  both B and C 
A)  a general folder is included behind each numeric guide 
B)  records that do not have an individual numeric folder are filed in a separate alphabetic file 
C)  an individual numeric folder is not created when enough records related to one name are collected 
D)  both B and C

Question 4

Programs that provide navigation and search tools to help users find topics and locations on the World Wide Web are

Accepted Answer

A)  FTP programs 
B)  discussion groups 
C)  blogs 
D)  web browsers 
A)  FTP programs 
B)  discussion groups 
C)  blogs 
D)  web browsers

Question 5

An action plan

Accepted Answer

A)  is prepared before a meeting to list the topics to be discussed 
B)  is useful, but cannot replace the formal minutes of a meeting 
C)  focuses on the actions to be taken after a meeting 
D)  both B and C 
A)  is prepared before a meeting to list the topics to be discussed 
B)  is useful, but cannot replace the formal minutes of a meeting 
C)  focuses on the actions to be taken after a meeting 
D)  both B and C

Question 6

External barriers include things in the environment that distract you from listening.

Accepted Answer

A) True 
 B)False

Question 7

A balance sheet

Accepted Answer

A)  shows the condition of a company as of a specific date 
B)  shows the assets, liabilities, and owner's equity 
C)  shows the assets and liabilities but not the owner's equity 
D)  both A and B 
E)  both A and C 
A)  shows the condition of a company as of a specific date 
B)  shows the assets, liabilities, and owner's equity 
C)  shows the assets and liabilities but not the owner's equity 
D)  both A and B 
E)  both A and C

Question 8

A document that provides the reader with a concise record of what took place at the meeting is called

Accepted Answer

A)  an action plan 
B)  an agenda 
C)  minutes 
D)  an itinerary 
A)  an action plan 
B)  an agenda 
C)  minutes 
D)  an itinerary

Question 9

Acquiring new skills or knowledge in a structured setting is called

Accepted Answer

A)  informal learning 
B)  formal learning 
C)  nonformal learning 
D)  all the above 
A)  informal learning 
B)  formal learning 
C)  nonformal learning 
D)  all the above

Question 10

Being disorganized can be a major time-waster.

Accepted Answer

A) True 
 B)False

Question 11

Retirement accounts that are fully paid for by the employer are called

Accepted Answer

A)  defined benefit pension plans 
B)  401(k) retirement accounts 
C)  403(b) retirement accounts 
D)  individual retirement arrangements 
A)  defined benefit pension plans 
B)  401(k) retirement accounts 
C)  403(b) retirement accounts 
D)  individual retirement arrangements

Question 12

Carpal tunnel syndrome

Accepted Answer

A)  is a repetitive strain injury 
B)  occurs when stress is placed on the hands, wrists, or arms 
C)  can occur while working at the computer keyboard for long periods of time 
D)  all the above 
A)  is a repetitive strain injury 
B)  occurs when stress is placed on the hands, wrists, or arms 
C)  can occur while working at the computer keyboard for long periods of time 
D)  all the above

Question 13

Security for computer systems involves protecting against loss of data and loss of service.

Accepted Answer

A) True 
 B)False

Question 14

Many persons entering the workforce are expected to have basic office skills or competencies.

Accepted Answer

A) True 
 B)False

Question 15

As part of an effective listening strategy, you should learn to

Accepted Answer

A)  focus your attention on the speaker 
B)  mentally summarize and review what is being said 
C)  take notes and ask questions 
D)  all the above 
A)  focus your attention on the speaker 
B)  mentally summarize and review what is being said 
C)  take notes and ask questions 
D)  all the above

Question 16

To prepare good news or neutral messages, use a direct approach.

Accepted Answer

A) True 
 B)False

Question 17

An employee who is guilty of violating the company's code of ethics may

Accepted Answer

A)  be subject to disciplinary action 
B)  be dismissed immediately if the violation is very serious 
C)  cause harm to the company's reputation 
D)  all the above 
A)  be subject to disciplinary action 
B)  be dismissed immediately if the violation is very serious 
C)  cause harm to the company's reputation 
D)  all the above

Question 18

Which of the following incoming mail items are properly prioritized?

Accepted Answer

A)  personal and confidential letters, packages, letters containing orders, letters containing checks or money orders 
B)  personal and confidential letters, letters containing checks or money orders, letters containing customer orders, packages 
C)  letters containing checks or money orders, personal and confidential letters, letters containing orders, packages 
D)  letters containing checks or money orders, packages, letters containing orders, personal and confidential letters 
A)  personal and confidential letters, packages, letters containing orders, letters containing checks or money orders 
B)  personal and confidential letters, letters containing checks or money orders, letters containing customer orders, packages 
C)  letters containing checks or money orders, personal and confidential letters, letters containing orders, packages 
D)  letters containing checks or money orders, packages, letters containing orders, personal and confidential letters

Question 19

The leadership strategy in which the leader models the behavior he or she wants employees to exhibit is

Accepted Answer

A)  communicating effectively 
B)  delegating 
C)  motivating 
D)  leading by example 
A)  communicating effectively 
B)  delegating 
C)  motivating 
D)  leading by example

Question 20

When indexing names for filing, each word in a business name is considered a separate filing unit.

Accepted Answer

A) True 
 B)False

A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.

In many companies, customer service is

In a numeric filing system

Programs that provide navigation and search tools to help users find topics and locations on the World Wide Web are

An action plan

External barriers include things in the environment that distract you from listening.

A balance sheet

A document that provides the reader with a concise record of what took place at the meeting is called

Acquiring new skills or knowledge in a structured setting is called

Being disorganized can be a major time-waster.

Retirement accounts that are fully paid for by the employer are called

Carpal tunnel syndrome

Security for computer systems involves protecting against loss of data and loss of service.

Many persons entering the workforce are expected to have basic office skills or competencies.

As part of an effective listening strategy, you should learn to

To prepare good news or neutral messages, use a direct approach.

An employee who is guilty of violating the company's code of ethics may

Which of the following incoming mail items are properly prioritized?

The leadership strategy in which the leader models the behavior he or she wants employees to exhibit is

When indexing names for filing, each word in a business name is considered a separate filing unit.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Filters

Exam 15: Compilation of Business and Office Management

A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.

In many companies, customer service is

In a numeric filing system

Programs that provide navigation and search tools to help users find topics and locations on the World Wide Web are

An action plan

External barriers include things in the environment that distract you from listening.

A balance sheet

A document that provides the reader with a concise record of what took place at the meeting is called

Acquiring new skills or knowledge in a structured setting is called

Being disorganized can be a major time-waster.

Retirement accounts that are fully paid for by the employer are called

Carpal tunnel syndrome

Security for computer systems involves protecting against loss of data and loss of service.

Many persons entering the workforce are expected to have basic office skills or competencies.

As part of an effective listening strategy, you should learn to

To prepare good news or neutral messages, use a direct approach.

An employee who is guilty of violating the company's code of ethics may

Which of the following incoming mail items are properly prioritized?

The leadership strategy in which the leader models the behavior he or she wants employees to exhibit is

When indexing names for filing, each word in a business name is considered a separate filing unit.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Filters