Question 1

The manner of speaking that expresses the speaker's attitude or feelings is

Accepted Answer

A)  volume level 
B)  tone 
C)  modulation 
D)  colloquialism 
A)  volume level 
B)  tone 
C)  modulation 
D)  colloquialism B

Question 2

Match between columns
                        Premises: Reactions, opinions, or comments
Believable, reliable
Informal word or phrase used among a particular group
Adjusted to a proper level
Reason to disapprove or reject an idea
Informal language used in casual conversation
Preconceived notion or prejudice
Materials or means used to communicate
An object or image that illustrates a point or concept
Pronouncing words clearly and correctly
An obstacle or obstruction
Moving pictures or graphics
Description or picture; to create a description
The rise and fall in voice pitch
Predict or think about in advance

Accepted Answer

The Answer of visual aid and modulated and animation and is...

Question 3

Nonverbal communications

Accepted Answer

A)  are commonly called body language 
B)  are not important when giving a presentation 
C)  should agree with the intent of the words you speak 
D)  both A and C 
A)  are commonly called body language 
B)  are not important when giving a presentation 
C)  should agree with the intent of the words you speak 
D)  both A and C D

Question 4

When someone in the audience asks a question during your presentation, you should

Accepted Answer

A)  tell them you are not taking questions 
B)  ignore the question 
C)  restate the question so the entire audience can hear it 
D)  none of the above 
A)  tell them you are not taking questions 
B)  ignore the question 
C)  restate the question so the entire audience can hear it 
D)  none of the above

Question 5

Studies show that we remember about _____________ of what we both hear and see in a presentation.

Accepted Answer

A)  10 percent 
B)  20 percent 
C)  50 percent 
D)  90 percent 
A)  10 percent 
B)  20 percent 
C)  50 percent 
D)  90 percent

Question 6

When you are introduced to someone, give an appropriate reply but do not make eye contact.

Accepted Answer

A) True 
 B)False

Question 7

Your appearance during a presentation does not influence how your audience will receive your message.

Accepted Answer

A) True 
 B)False

Question 8

When communicating with the audience, a speaker should avoid

Accepted Answer

A)  maintaining eye contact 
B)  using non-words 
C)  showing enthusiasm 
D)  all the above 
A)  maintaining eye contact 
B)  using non-words 
C)  showing enthusiasm 
D)  all the above

Question 9

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following are types of visual aids that could be used for a presentation?

Accepted Answer

A)  photographs 
B)  pie charts 
C)  audio recordings 
D)  both A and B 
A)  photographs 
B)  pie charts 
C)  audio recordings 
D)  both A and B

Question 11

Presentations are typically to

Accepted Answer

A)  Motivate and influence listeners 
B)  Inform and educate listeners 
C)  Tell a story 
D)  Both A and B 
A)  Motivate and influence listeners 
B)  Inform and educate listeners 
C)  Tell a story 
D)  Both A and B

Question 12

A profile worksheet helps you organize your presentation.

Accepted Answer

A) True 
 B)False

Question 13

To overcome external listening barriers, try to block out distracting thoughts that come from worry or your physical condition.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT an example of an internal listening barrier

Accepted Answer

A)  Your attitude toward the speaker 
B)  Physical distractions such as being tired or sleepy 
C)  The temperature of the room 
D)  all the above 
A)  Your attitude toward the speaker 
B)  Physical distractions such as being tired or sleepy 
C)  The temperature of the room 
D)  all the above

Question 15

An electronic whiteboard

Accepted Answer

A)  cannot send notes to a printer 
B)  allows you to capture the notes or images you create on the board in digital form 
C)  does not allow you to save notes to a computer file 
D)  all the above 
A)  cannot send notes to a printer 
B)  allows you to capture the notes or images you create on the board in digital form 
C)  does not allow you to save notes to a computer file 
D)  all the above

Question 16

The body of a presentation

Accepted Answer

A)  is the main part of the presentation where you present the points of the message 
B)  should get the listeners' attention and indicate the topic of the presentation 
C)  should summarize the main points you have presented 
D)  both B and C 
A)  is the main part of the presentation where you present the points of the message 
B)  should get the listeners' attention and indicate the topic of the presentation 
C)  should summarize the main points you have presented 
D)  both B and C

Question 17

A type of informal language used in casual conversation is called

Accepted Answer

A)  slang 
B)  colloquialism 
C)  euphemism 
D)  ennunciation 
A)  slang 
B)  colloquialism 
C)  euphemism 
D)  ennunciation

Question 18

For which of the following purposes might you prepare a presentation?

Accepted Answer

A)  to persuade listeners 
B)  to motivate listeners 
C)  to educate listeners 
D)  all the above 
A)  to persuade listeners 
B)  to motivate listeners 
C)  to educate listeners 
D)  all the above

Question 19

Storyboarding is used for which of the following purposes?

Accepted Answer

A)  identifying listener likes and dislikes 
B)  identifying listener biases 
C)  recording and organizing ideas for a presentation 
D)  all the above 
A)  identifying listener likes and dislikes 
B)  identifying listener biases 
C)  recording and organizing ideas for a presentation 
D)  all the above

Question 20

As part of an effective listening strategy, you should learn to

Accepted Answer

A)  focus your attention on the speaker 
B)  mentally summarize and review what is being said 
C)  take notes and ask questions 
D)  all the above 
A)  focus your attention on the speaker 
B)  mentally summarize and review what is being said 
C)  take notes and ask questions 
D)  all the above

The manner of speaking that expresses the speaker's attitude or feelings is

Nonverbal communications

When someone in the audience asks a question during your presentation, you should

Studies show that we remember about _____________ of what we both hear and see in a presentation.

When you are introduced to someone, give an appropriate reply but do not make eye contact.

Your appearance during a presentation does not influence how your audience will receive your message.

When communicating with the audience, a speaker should avoid

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.

Which of the following are types of visual aids that could be used for a presentation?

Presentations are typically to

A profile worksheet helps you organize your presentation.

To overcome external listening barriers, try to block out distracting thoughts that come from worry or your physical condition.

Which of the following is NOT an example of an internal listening barrier

An electronic whiteboard

The body of a presentation

A type of informal language used in casual conversation is called

For which of the following purposes might you prepare a presentation?

Storyboarding is used for which of the following purposes?

As part of an effective listening strategy, you should learn to

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

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Exam 5: Communicating Orally

The manner of speaking that expresses the speaker's attitude or feelings is

Nonverbal communications

When someone in the audience asks a question during your presentation, you should

Studies show that we remember about _____________ of what we both hear and see in a presentation.

When you are introduced to someone, give an appropriate reply but do not make eye contact.

Your appearance during a presentation does not influence how your audience will receive your message.

When communicating with the audience, a speaker should avoid

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.

Which of the following are types of visual aids that could be used for a presentation?

Presentations are typically to

A profile worksheet helps you organize your presentation.

To overcome external listening barriers, try to block out distracting thoughts that come from worry or your physical condition.

Which of the following is NOT an example of an internal listening barrier

An electronic whiteboard

The body of a presentation

A type of informal language used in casual conversation is called

For which of the following purposes might you prepare a presentation?

Storyboarding is used for which of the following purposes?

As part of an effective listening strategy, you should learn to

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters