Question 1

A U.S. government publication that discusses the major occupations in the country is

Accepted Answer

A)  The Jobs Guide 
B)  Jobs Review 
C)  The Occupational Outlook Handbook 
D)  none of the above 
A)  The Jobs Guide 
B)  Jobs Review 
C)  The Occupational Outlook Handbook 
D)  none of the above C

Question 2

E-commerce is business conducted electronically, as in buying and selling on the World Wide Web.

Accepted Answer

A) True 
 B)False  True

Question 3

The term work/life balance is commonly used to describe the need workers have to balance work with other aspects of life.

Accepted Answer

A) True 
 B)False  True

Question 4

Employers expect workers to be reliable and to cooperate with others in achieving company goals.

Accepted Answer

A) True 
 B)False

Question 5

The area of general managing and communicating involves

Accepted Answer

A)  managing time effectively 
B)  setting up schedules 
C)  almost no interaction with other employees 
D)  both A and B 
A)  managing time effectively 
B)  setting up schedules 
C)  almost no interaction with other employees 
D)  both A and B

Question 6

An employee who is guilty of violating the company's code of ethics may

Accepted Answer

A)  be subject to disciplinary action 
B)  be dismissed immediately if the violation is very serious 
C)  cause harm to the company's reputation 
D)  all the above 
A)  be subject to disciplinary action 
B)  be dismissed immediately if the violation is very serious 
C)  cause harm to the company's reputation 
D)  all the above

Question 7

Many U.S. companies do business in the global marketplace, selling goods or services in countries around the world.

Accepted Answer

A) True 
 B)False

Question 8

In the United States, projections to 2024 are for total jobs to

Accepted Answer

A)  increase about 14 percent 
B)  increase about 10 percent 
C)  decrease about 6.5 percent 
D)  decrease about 3 percent 
A)  increase about 14 percent 
B)  increase about 10 percent 
C)  decrease about 6.5 percent 
D)  decrease about 3 percent

Question 9

Combining the efforts of two or more people to accomplish a task or achieve a goal is

Accepted Answer

A)  total quality management 
B)  teamwork 
C)  continuous improvement 
D)  ongoing learning 
A)  total quality management 
B)  teamwork 
C)  continuous improvement 
D)  ongoing learning

Question 10

A barrier to productivity is

Accepted Answer

A)  keeping an organized workstation 
B)  setting appropriate priorities 
C)  chatting with coworkers 
D)  completing one task at a time 
A)  keeping an organized workstation 
B)  setting appropriate priorities 
C)  chatting with coworkers 
D)  completing one task at a time

Question 11

Continuous improvement and total quality management are primarily undertaken by the managers of a company with little involvement by other employees.

Accepted Answer

A) True 
 B)False

Question 12

Employees can continue to learn through

Accepted Answer

A)  reading current magazine and journal articles 
B)  attending conferences 
C)  observing others at work 
D)  all of the above 
A)  reading current magazine and journal articles 
B)  attending conferences 
C)  observing others at work 
D)  all of the above

Question 13

Data processing and word processing require different activities and skills that do not overlap.

Accepted Answer

A) True 
 B)False

Question 14

Match between columns
                        Premises: Creating written documents, such as reports or letters, by using a computer and software
Ability to perform at a satisfactory level
A measure of the amount of quality work done in a certain amount of time
Collecting, organizing, analyzing, and summarizing data
Honesty and trustworthiness
Basic values and principles that are reflected in a person's behavior
Estimates or guesses about the future based on known data
The combination of traits that distinguishes one person from another
The quality or state of having differences or variety
Standards or values reflected in behavior

Accepted Answer

The Answer of diversity and data processing and character and is...

Question 15

Being alert at all times to ways of working more productively is

Accepted Answer

A)  total quality management 
B)  information management 
C)  continuous improvement 
D)  lifelong learning 
A)  total quality management 
B)  information management 
C)  continuous improvement 
D)  lifelong learning

Question 16

An employee can exhibit independence in learning by

Accepted Answer

A)  reading current articles 
B)  participating in professional organizations 
C)  attending formal education or training programs 
D)  all the above 
A)  reading current articles 
B)  participating in professional organizations 
C)  attending formal education or training programs 
D)  all the above

Question 17

Establishing and maintaining high standards in how work is done is

Accepted Answer

A)  total quality management 
B)  information management 
C)  employee productivity 
D)  initiative 
A)  total quality management 
B)  information management 
C)  employee productivity 
D)  initiative

Question 18

Some companies have developed standards of conduct, called codes of ethics, for their employees.

Accepted Answer

A) True 
 B)False

Question 19

In many companies, customer service is

Accepted Answer

A)  not important 
B)  a key focus 
C)  evaluated using customer surveys 
D)  both B and C 
A)  not important 
B)  a key focus 
C)  evaluated using customer surveys 
D)  both B and C

Question 20

Word processing is the collecting, organizing, analyzing, and summarizing of data, generally in numeric form.

Accepted Answer

A) True 
 B)False

A U.S. government publication that discusses the major occupations in the country is

E-commerce is business conducted electronically, as in buying and selling on the World Wide Web.

The term work/life balance is commonly used to describe the need workers have to balance work with other aspects of life.

Employers expect workers to be reliable and to cooperate with others in achieving company goals.

The area of general managing and communicating involves

An employee who is guilty of violating the company's code of ethics may

Many U.S. companies do business in the global marketplace, selling goods or services in countries around the world.

In the United States, projections to 2024 are for total jobs to

Combining the efforts of two or more people to accomplish a task or achieve a goal is

A barrier to productivity is

Continuous improvement and total quality management are primarily undertaken by the managers of a company with little involvement by other employees.

Employees can continue to learn through

Data processing and word processing require different activities and skills that do not overlap.

Being alert at all times to ways of working more productively is

An employee can exhibit independence in learning by

Establishing and maintaining high standards in how work is done is

Some companies have developed standards of conduct, called codes of ethics, for their employees.

In many companies, customer service is

Word processing is the collecting, organizing, analyzing, and summarizing of data, generally in numeric form.

The Office Environment

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters

Exam 2: Office Competencies

A U.S. government publication that discusses the major occupations in the country is

E-commerce is business conducted electronically, as in buying and selling on the World Wide Web.

The term work/life balance is commonly used to describe the need workers have to balance work with other aspects of life.

Employers expect workers to be reliable and to cooperate with others in achieving company goals.

The area of general managing and communicating involves

An employee who is guilty of violating the company's code of ethics may

Many U.S. companies do business in the global marketplace, selling goods or services in countries around the world.

In the United States, projections to 2024 are for total jobs to

Combining the efforts of two or more people to accomplish a task or achieve a goal is

A barrier to productivity is

Continuous improvement and total quality management are primarily undertaken by the managers of a company with little involvement by other employees.

Employees can continue to learn through

Data processing and word processing require different activities and skills that do not overlap.

Being alert at all times to ways of working more productively is

An employee can exhibit independence in learning by

Establishing and maintaining high standards in how work is done is

Some companies have developed standards of conduct, called codes of ethics, for their employees.

In many companies, customer service is

Word processing is the collecting, organizing, analyzing, and summarizing of data, generally in numeric form.

The Office Environment

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters