Question 1

Proficiency with a spreadsheet program is needed by workers who perform

Accepted Answer

A)  word processing activities 
B)  desktop publishing activities 
C)  data processing activities 
D)  none of the above 
A)  word processing activities 
B)  desktop publishing activities 
C)  data processing activities 
D)  none of the above

Question 2

In most companies, office employees work alone, and teamwork skills are not needed by office employees.

Accepted Answer

A) True 
 B)False

Question 3

Many persons entering the workforce are expected to have basic office skills or competencies.

Accepted Answer

A) True 
 B)False

Question 4

To the year 2024, office and administrative support jobs are expected to increase at a higher rate than total jobs.

Accepted Answer

A) True 
 B)False

Question 5

To work effectively in a team, employees

Accepted Answer

A)  should not worry about obstacles to achieving the team's goals 
B)  need not consider how the success of the team will be measured 
C)  should set clear goals for the team 
D)  should avoid considering the strengths of individuals because all work will be done as a team 
A)  should not worry about obstacles to achieving the team's goals 
B)  need not consider how the success of the team will be measured 
C)  should set clear goals for the team 
D)  should avoid considering the strengths of individuals because all work will be done as a team

Question 6

Moving into the global marketplace means that

Accepted Answer

A)  fewer U.S. employees are traveling to other countries 
B)  all company personnel must be sensitive to variations in cultures as they communicate with people of other countries 
C)  traveling executives do not have to worry about varying time zones 
D)  both A and C 
A)  fewer U.S. employees are traveling to other countries 
B)  all company personnel must be sensitive to variations in cultures as they communicate with people of other countries 
C)  traveling executives do not have to worry about varying time zones 
D)  both A and C

Question 7

An individual who can see beyond the moment and understand the consequences of choices is

Accepted Answer

A)  mature 
B)  diverse 
C)  responsible 
D)  productive 
A)  mature 
B)  diverse 
C)  responsible 
D)  productive

Question 8

A very limited range of workers needs information management and transmission skills.

Accepted Answer

A) True 
 B)False

Question 9

Organizing, maintaining, and accessing records or data is

Accepted Answer

A)  total quality management 
B)  information management 
C)  word processing 
D)  desktop publishing 
A)  total quality management 
B)  information management 
C)  word processing 
D)  desktop publishing

Question 10

Issues such as quality management, customer satisfaction, and teamwork do not affect how successful an organization is in achieving its goals.

Accepted Answer

A) True 
 B)False

Question 11

The ability to establish priorities is an important skill for general managing and communicating.

Accepted Answer

A) True 
 B)False

Question 12

An employee who is dependable and trustworthy exhibits

Accepted Answer

A)  reliability 
B)  productivity 
C)  cooperativeness 
D)  independence in learning 
A)  reliability 
B)  productivity 
C)  cooperativeness 
D)  independence in learning

Question 13

Workers who need word processing skills are

Accepted Answer

A)  office support personnel 
B)  managers 
C)  engineers 
D)  all the above 
A)  office support personnel 
B)  managers 
C)  engineers 
D)  all the above

Question 14

Desktop publishing is closely related to word processing and requires many of the same skills.

Accepted Answer

A) True 
 B)False

Question 15

When employees work 10 hours a day for four days a week it is called

Accepted Answer

A)  flextime 
B)  a compressed workweek 
C)  job sharing 
D)  telecommuting 
A)  flextime 
B)  a compressed workweek 
C)  job sharing 
D)  telecommuting

Question 16

Knowledge of records management principles and basic filing rules is a basic skill for workers who perform

Accepted Answer

A)  word processing activities 
B)  desktop publishing activities 
C)  data processing activities 
D)  information management and transmission activities 
A)  word processing activities 
B)  desktop publishing activities 
C)  data processing activities 
D)  information management and transmission activities

Proficiency with a spreadsheet program is needed by workers who perform

In most companies, office employees work alone, and teamwork skills are not needed by office employees.

Many persons entering the workforce are expected to have basic office skills or competencies.

To the year 2024, office and administrative support jobs are expected to increase at a higher rate than total jobs.

To work effectively in a team, employees

Moving into the global marketplace means that

An individual who can see beyond the moment and understand the consequences of choices is

A very limited range of workers needs information management and transmission skills.

Organizing, maintaining, and accessing records or data is

Issues such as quality management, customer satisfaction, and teamwork do not affect how successful an organization is in achieving its goals.

The ability to establish priorities is an important skill for general managing and communicating.

An employee who is dependable and trustworthy exhibits

Workers who need word processing skills are

Desktop publishing is closely related to word processing and requires many of the same skills.

When employees work 10 hours a day for four days a week it is called

Knowledge of records management principles and basic filing rules is a basic skill for workers who perform

The Office Environment

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters

Exam 2: Office Competencies

Proficiency with a spreadsheet program is needed by workers who perform

In most companies, office employees work alone, and teamwork skills are not needed by office employees.

Many persons entering the workforce are expected to have basic office skills or competencies.

To the year 2024, office and administrative support jobs are expected to increase at a higher rate than total jobs.

To work effectively in a team, employees

Moving into the global marketplace means that

An individual who can see beyond the moment and understand the consequences of choices is

A very limited range of workers needs information management and transmission skills.

Organizing, maintaining, and accessing records or data is

Issues such as quality management, customer satisfaction, and teamwork do not affect how successful an organization is in achieving its goals.

The ability to establish priorities is an important skill for general managing and communicating.

An employee who is dependable and trustworthy exhibits

Workers who need word processing skills are

Desktop publishing is closely related to word processing and requires many of the same skills.

When employees work 10 hours a day for four days a week it is called

Knowledge of records management principles and basic filing rules is a basic skill for workers who perform

The Office Environment

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters