Question 1

The leadership style in which employees (followers) make the decisions about how to accomplish the company's goals is

Accepted Answer

A)  autocratic leadership style 
B)  democratic leadership style 
C)  delegative leadership style 
D)  none of the above 
A)  autocratic leadership style 
B)  democratic leadership style 
C)  delegative leadership style 
D)  none of the above C

Question 2

Acquiring new skills or knowledge in a structured setting is called

Accepted Answer

A)  formal learning 
B)  informal learning 
C)  nonformal learning 
D)  none of the above 
A)  formal learning 
B)  informal learning 
C)  nonformal learning 
D)  none of the above A

Question 3

Acquiring news skills and knowledge is not important for workers because business practices and procedures seldom change.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following is a source of information for informal learning?

Accepted Answer

A)  books and newspapers 
B)  online articles 
C)  videos and podcasts 
D)  all the above 
A)  books and newspapers 
B)  online articles 
C)  videos and podcasts 
D)  all the above

Question 5

Certifications

Accepted Answer

A)  do not typically require passing an exam 
B)  typically require completing classes or a degree program 
C)  do not require related work experience 
D)  both A and C 
A)  do not typically require passing an exam 
B)  typically require completing classes or a degree program 
C)  do not require related work experience 
D)  both A and C

Question 6

Technical schools do not offer training programs that focus on practical workplace skills.

Accepted Answer

A) True 
 B)False

Question 7

The basic values and principles reflected in a person's behavior is

Accepted Answer

A)  character 
B)  integrity 
C)  humility 
D)  ethics 
A)  character 
B)  integrity 
C)  humility 
D)  ethics

Question 8

Cross training employees

Accepted Answer

A)  is teaching them how to do other jobs for their company 
B)  is not valuable to the company 
C)  makes them more valuable to the company 
D)  both A and C 
A)  is teaching them how to do other jobs for their company 
B)  is not valuable to the company 
C)  makes them more valuable to the company 
D)  both A and C

Question 9

To be effective in delegating tasks

Accepted Answer

A)  delegate to a person who has the skills and knowledge to do the task. 
B)  give clear directions or guidelines for the task 
C)  provide the needed resources 
D)  all of the above 
A)  delegate to a person who has the skills and knowledge to do the task. 
B)  give clear directions or guidelines for the task 
C)  provide the needed resources 
D)  all of the above

Question 10

Some professional associations publish newsletters or articles and provide seminars or classes that help members keep up to date on current issues or regulations.

Accepted Answer

A) True 
 B)False

Question 11

On-the-job training may be done as part of an orientation or learning period for new employees.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT an example of a tangible reward

Accepted Answer

A)  paid time off 
B)  Health insurance 
C)  recognition for a job well done 
D)  all the above 
A)  paid time off 
B)  Health insurance 
C)  recognition for a job well done 
D)  all the above

Question 13

Experience involves doing a task or taking part in an activity rather than just reading about it or watching others.

Accepted Answer

A) True 
 B)False

Question 14

Leaders must make decisions about how employees and money, equipment, or other resources will be used to complete work.

Accepted Answer

A) True 
 B)False

Question 15

Good leaders are not concerned about following ethical standards and treating others fairly.

Accepted Answer

A) True 
 B)False

Question 16

The leadership strategy in which the leader models the behavior he or she wants employees to exhibit is

Accepted Answer

A)  communicating effectively 
B)  delegating 
C)  motivating 
D)  leading by example 
A)  communicating effectively 
B)  delegating 
C)  motivating 
D)  leading by example

Question 17

The leadership style in which all decisions are made by the leader is

Accepted Answer

A)  autocratic leadership style 
B)  democratic leadership style 
C)  delegative leadership style 
D)  none of the above 
A)  autocratic leadership style 
B)  democratic leadership style 
C)  delegative leadership style 
D)  none of the above

Question 18

The leadership style that works best when the leader and the other employees have the knowledge or skills needed to make decisions is

Accepted Answer

A)  autocratic leadership style 
B)  democratic leadership style 
C)  delegative leadership style 
D)  none of the above 
A)  autocratic leadership style 
B)  democratic leadership style 
C)  delegative leadership style 
D)  none of the above

Question 19

Which of the following is an example of formal learning?

Accepted Answer

A)  taking a college class 
B)  reading a blog 
C)  talking with a coworker 
D)  all the above 
A)  taking a college class 
B)  reading a blog 
C)  talking with a coworker 
D)  all the above

Question 20

A respectful person who does not consider themselves superior to others possesses

Accepted Answer

A)  character 
B)  integrity 
C)  humility 
D)  vision 
A)  character 
B)  integrity 
C)  humility 
D)  vision

The leadership style in which employees (followers) make the decisions about how to accomplish the company's goals is

Acquiring new skills or knowledge in a structured setting is called

Acquiring news skills and knowledge is not important for workers because business practices and procedures seldom change.

Which of the following is a source of information for informal learning?

Certifications

Technical schools do not offer training programs that focus on practical workplace skills.

The basic values and principles reflected in a person's behavior is

Cross training employees

To be effective in delegating tasks

Some professional associations publish newsletters or articles and provide seminars or classes that help members keep up to date on current issues or regulations.

On-the-job training may be done as part of an orientation or learning period for new employees.

Which of the following is NOT an example of a tangible reward

Experience involves doing a task or taking part in an activity rather than just reading about it or watching others.

Leaders must make decisions about how employees and money, equipment, or other resources will be used to complete work.

Good leaders are not concerned about following ethical standards and treating others fairly.

The leadership strategy in which the leader models the behavior he or she wants employees to exhibit is

The leadership style in which all decisions are made by the leader is

The leadership style that works best when the leader and the other employees have the knowledge or skills needed to make decisions is

Which of the following is an example of formal learning?

A respectful person who does not consider themselves superior to others possesses

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Compilation of Business and Office Management

Filters

Exam 14: Ongoing Processional Development

The leadership style in which employees (followers) make the decisions about how to accomplish the company's goals is

Acquiring new skills or knowledge in a structured setting is called

Acquiring news skills and knowledge is not important for workers because business practices and procedures seldom change.

Which of the following is a source of information for informal learning?

Certifications

Technical schools do not offer training programs that focus on practical workplace skills.

The basic values and principles reflected in a person's behavior is

Cross training employees

To be effective in delegating tasks

Some professional associations publish newsletters or articles and provide seminars or classes that help members keep up to date on current issues or regulations.

On-the-job training may be done as part of an orientation or learning period for new employees.

Which of the following is NOT an example of a tangible reward

Experience involves doing a task or taking part in an activity rather than just reading about it or watching others.

Leaders must make decisions about how employees and money, equipment, or other resources will be used to complete work.

Good leaders are not concerned about following ethical standards and treating others fairly.

The leadership strategy in which the leader models the behavior he or she wants employees to exhibit is

The leadership style in which all decisions are made by the leader is

The leadership style that works best when the leader and the other employees have the knowledge or skills needed to make decisions is

Which of the following is an example of formal learning?

A respectful person who does not consider themselves superior to others possesses

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Compilation of Business and Office Management

Filters