Question 1

Work simplification is the study of the effects of the work environment on the health of workers.

Accepted Answer

A) True 
 B)False  False

Question 2

When you receive a telephone call from a person who is unreasonable, rude, or demanding, you should

Accepted Answer

A)  put the person on hold 
B)  remain outwardly calm and try to be helpful 
C)  demand an apology 
D)  none of the above 
A)  put the person on hold 
B)  remain outwardly calm and try to be helpful 
C)  demand an apology 
D)  none of the above B

Question 3

All three major types of organizations (businesses, not-for-profit entities, and government units) have the same overall goals .

Accepted Answer

A) True 
 B)False  False

Question 4

When participating in a conference call you should

Accepted Answer

A)  speak clearly, spell out difficult or unusual names, and repeat numbers 
B)  interrupt other speakers when you disagree with them 
C)  discourage participation by everyone to shorten the duration of the call 
D)  both B and C 
A)  speak clearly, spell out difficult or unusual names, and repeat numbers 
B)  interrupt other speakers when you disagree with them 
C)  discourage participation by everyone to shorten the duration of the call 
D)  both B and C

Question 5

Federal income tax deductions from pay are recommended but not required by law.

Accepted Answer

A) True 
 B)False

Question 6

Good leaders are not concerned about following ethical standards and treating others fairly.

Accepted Answer

A) True 
 B)False

Question 7

A good meeting leader conducts the meeting in an assertive way that accomplishes the goals of the meeting.

Accepted Answer

A) True 
 B)False

Question 8

A balance sheet is a document that shows incoming and outgoing cash for a given period.

Accepted Answer

A) True 
 B)False

Question 9

A bank reconciliation is a report used to compare bank and company account records.

Accepted Answer

A) True 
 B)False

Question 10

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.

Accepted Answer

A) True 
 B)False

Question 11

Nonverbal communications

Accepted Answer

A)  are commonly called body language 
B)  are not important when giving a presentation 
C)  should agree with the intent of the words you speak 
D)  both A and C 
E)  both B and C 
A)  are commonly called body language 
B)  are not important when giving a presentation 
C)  should agree with the intent of the words you speak 
D)  both A and C 
E)  both B and C

Question 12

You should always include the ZIP Code as part of the address for domestic mail.

Accepted Answer

A) True 
 B)False

Question 13

A formal resignation letter should

Accepted Answer

A)  be written to your immediate supervisor 
B)  use a casual, informal tone 
C)  give the reason for your resignation 
D)  all the above 
A)  be written to your immediate supervisor 
B)  use a casual, informal tone 
C)  give the reason for your resignation 
D)  all the above

Question 14

Which type of check endorsement provides little protection because anyone who has the check can easily transfer it to another person or cash the check?

Accepted Answer

A)  blank endorsement 
B)  restrictive endorsement 
C)  special endorsement 
D)  none of the above 
A)  blank endorsement 
B)  restrictive endorsement 
C)  special endorsement 
D)  none of the above

Question 15

An income statement shows the assets and liabilities for a company.

Accepted Answer

A) True 
 B)False

Question 16

When you make a mistake at work

Accepted Answer

A)  accept responsibility for the error as soon as you realize it was made 
B)  take steps to place blame for the mistake on a coworker 
C)  pretend you do not know about the mistake 
D)  quietly correct the mistake but do not admit that you made the mistake 
A)  accept responsibility for the error as soon as you realize it was made 
B)  take steps to place blame for the mistake on a coworker 
C)  pretend you do not know about the mistake 
D)  quietly correct the mistake but do not admit that you made the mistake

Question 17

A common use of reading at work is to

Accepted Answer

A)  learn about the company 
B)  follow instructions on forms 
C)  gather information to respond to inquiries 
D)  all of the above 
A)  learn about the company 
B)  follow instructions on forms 
C)  gather information to respond to inquiries 
D)  all of the above

Question 18

A resume is a concise, well-organized presentation of your qualifications for a job.

Accepted Answer

A) True 
 B)False

Question 19

To protect online records from unauthorized access or damage, companies use

Accepted Answer

A)  data backup procedures 
B)  password access procedures 
C)  antivirus software 
D)  all the above 
A)  data backup procedures 
B)  password access procedures 
C)  antivirus software 
D)  all the above

Question 20

Screening incoming calls

Accepted Answer

A)  is never an appropriate procedure for business calls 
B)  can save you and the callers time 
C)  is not a procedure used to determine the purpose of  telephone calls 
D)  both B and C 
A)  is never an appropriate procedure for business calls 
B)  can save you and the callers time 
C)  is not a procedure used to determine the purpose of  telephone calls 
D)  both B and C

Work simplification is the study of the effects of the work environment on the health of workers.

When you receive a telephone call from a person who is unreasonable, rude, or demanding, you should

All three major types of organizations (businesses, not-for-profit entities, and government units) have the same overall goals .

When participating in a conference call you should

Federal income tax deductions from pay are recommended but not required by law.

Good leaders are not concerned about following ethical standards and treating others fairly.

A good meeting leader conducts the meeting in an assertive way that accomplishes the goals of the meeting.

A balance sheet is a document that shows incoming and outgoing cash for a given period.

A bank reconciliation is a report used to compare bank and company account records.

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.

Nonverbal communications

You should always include the ZIP Code as part of the address for domestic mail.

A formal resignation letter should

Which type of check endorsement provides little protection because anyone who has the check can easily transfer it to another person or cash the check?

An income statement shows the assets and liabilities for a company.

When you make a mistake at work

A common use of reading at work is to

A resume is a concise, well-organized presentation of your qualifications for a job.

To protect online records from unauthorized access or damage, companies use

Screening incoming calls

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Filters

Exam 15: Compilation of Business and Office Management

Work simplification is the study of the effects of the work environment on the health of workers.

When you receive a telephone call from a person who is unreasonable, rude, or demanding, you should

All three major types of organizations (businesses, not-for-profit entities, and government units) have the same overall goals .

When participating in a conference call you should

Federal income tax deductions from pay are recommended but not required by law.

Good leaders are not concerned about following ethical standards and treating others fairly.

A good meeting leader conducts the meeting in an assertive way that accomplishes the goals of the meeting.

A balance sheet is a document that shows incoming and outgoing cash for a given period.

A bank reconciliation is a report used to compare bank and company account records.

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.

Nonverbal communications

You should always include the ZIP Code as part of the address for domestic mail.

A formal resignation letter should

Which type of check endorsement provides little protection because anyone who has the check can easily transfer it to another person or cash the check?

An income statement shows the assets and liabilities for a company.

When you make a mistake at work

A common use of reading at work is to

A resume is a concise, well-organized presentation of your qualifications for a job.

To protect online records from unauthorized access or damage, companies use

Screening incoming calls

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Filters